On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
All the items I picked are exactly as described and I made some great purchases. They also arrived with lightning speed.
I ordered a handbag, it came to me dirty and worn out. The tops were too small and very worn. In the future I will purchase new items I have learned my lesson.
Have used this site several times for both children's clothes and mine. Never been disappointed. Easy to use and quick shipment!
All the clothing was in in suprub condition. I received them quickly. And when I messed up my promo code on my first order they kindly fixed it for me.
I have ordered from thredup twice and both times the clothes I have received have been like new. And the prices are great.
The idea and the product is great, the site is not. Extremely slow and glitchy at least when browsing on a tablet. The filters could use some work as well.
I have ordered twice. Love the packaging quick delivery and I have never received an item that wasn't perfect
I love that I can filter items by my size and don't have to dig through racks and racks of items looking for my size. So streamlined. I wish there was a favorite or wish list feature though. I feel confident with the return policy that I can order itemsand make sure that I love them. Also everything I've received thus far as been great quality. Very happy with Thredup!
Really enjoy the clothes and prices! Definitely will always look here first when shopping, I only wish they had more size/length descriptions and material descriptions on each item, but I love the clothes and the website!
I've sent in a bag of clothes and ordered from ThredUp. I had a great experience on both counts. Will definitely buy and sell with ThredUp again!
I love shopping and selling with thredUP. They make it am easy experience to do both!
Arrives quickly, neatly packaged in paper inside a polka dot thredup box. Returns have been easy, if needed
I ordered 4 items. All the items were in perfect condition and look new. 3 of the 4 fit perfectly and I love them. I would have spend 100s on the items I bought for a small fraction of the cost. With the huge inventory, the hardest thing is deciding what to buy on the website. Thank you for offering great clothes and great prices.
Clothes have been everything I hoped for. I have loss about 65-70 pounds and this has been a very economical way to begin my new wardrobe.
I have placed two large orders with everything from tops for work to shoes. I have never been completely happy with an entire online clothing order before finding this site. I will not have to return anything! It's all in great shape and match the descriptions. I am super excited to have found this place! Although my husband is a little scared lol.
I learned about thredup from a magazine article. I liked the fact that it was so easy to get the clothes to thredup but was a little disappointed in the money that I received. A purse that I sent was sold for $87 but the whole amount of money that I received (including 7 items) was only $53.
My first order from ThredUp came and I loved 2 of the 3 things that I purchased. I sent back one item, which was extremely easy to do. I used the credit on my return to purchase 4 new to me items that I love and wore right away. I love Thred Up. Everything comes clean and wrapped very nicely. They even put cute tags on the clothes- I think they should save the card stock on this, but it is a nice detail. I can't wait for them to go through my clean out bag to have some credit soon. I will keep using the site for future purchases before buying anywhere else. It's so important to send the message to the fast fashion industry. I also like that I can create my own style without going to the stores. Thank you!
I decided to give this a try and loved it so much, I have already purchased a second time. I have to admit, the first time buyer discount was the draw but the quality and prices of the items are what made me return.
My overal experience with ThredUp has been great - clothing descriptions are accurate and I think the prices are pretty appropriate. Unfortunately, both times I've ordered something, I've applied a 10%off coupon code that doesn't actually work at checkout - the discount never gets applied:-(
Answer: Don't bother. I got 80 cents for a whole bag of good condition name brand clothes.
Answer: I've actually emailed their customer service to show them how many negative reviews there were on this site and they did not care at all. They just quoted their policies. I'm sure they will go bankrupt soon enough...
Answer: 1% but they trash the expensive stuff (or am not sure what they do with it) and sell the cheap stuff. So i sent 2 bags with over 20 items, and got total 25$. I had antik batik dress, anthropologie clothes, jcrew, christian lacroix, etc. and they trashed the expensive (new condition) brand and listed cheap things. I will not send them stuff again, it was very hurtful.
Answer: Because they essentially steal your clothes and then sell them for a profit. You get hardly any payout, but they gladly take all your clothes and sell them for a big mark up.
Answer: Of course buyers are satisfied. They are getting other peoples' brand-name, like-new clothes that has been stolen by ThredUp. Buying from ThredUp just supports their dishonest and shady business practice.
Answer: I almost always sell on eBay first. Then when I don't feel like hanging on to the clothes any more and just want my closet space back and they have been on eBay for months, I will send to thredUP. I don't even send in that high end of items and I will usually get $16 and up per bag. So to me, it's a last resort, but I usually can expect something even if it's a little. I LOVE thredUP for buying. Use their upfront calculator to see what items they take. They will say 50 cents to 1.00 per item so it is not hidden info. There is always the return option where you can get your entire bag back for $12.99 as well. Everyone who has nice stuff they'd want back should opt for this method always.
Answer: They sent me an email and put the money on my thred up account so I can buy something. I was do disgusted I gave up on the whole thing
Answer: Because I sent in 575.00 worth of clothes and recieved 8.00 in credit, half of them had tags still on them and were high priced items. When I asked for proof why they did not take them in they said they had stains on them. I asked for pics because they were brand new, they squirted water on them and took a pic. It takes a couple months to even get your credit and when you buy womens clothes, half the time I was sent stained or childrens sized clothes, TWICE is a much better company.
Answer: Honestly this company is not choosing to accept a lot of product that could easily be listed. I have sent bags and bags, including valuable pieces... cashmere sweaters, high end items of considerable retail cost and relatively recently produced. When questioned I am given the response that the items were not in as good a shape as they wanted them to be. That their buyers should be able to buy perfect product. My take on this is... if it's a 200 dollar cashmere sweater and the purchase price is under 10 dollars, a few pills on the fabric should be a non issue! Period. I question what is going on, frankly, as many do. Too much disappears with no explanation, many bags go into complete reject status. I genuinely am concerned that there is a story here and may become apparent after a while. Only time will tell.
Answer: Not worth it unless you have stuff priced over $40 and can get 40%. There percentages are ridiculous for lower priced clothes. You can order return assurance for about $12 but be prepared to get a bag back with your items stuffed in like garbage. They do not even take the time to fold things nicely even though you pay for this service.
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.