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thredUPReviews 6,178

2.1

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
832
shipping
794
returns
582
quality
737
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California
1 review
0 helpful votes
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Fast service.
August 2, 2016

All the items I picked are exactly as described and I made some great purchases. They also arrived with lightning speed.

Date of experience: August 1, 2016
Texas
1 review
2 helpful votes
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Not good
August 1, 2016

I ordered a handbag, it came to me dirty and worn out. The tops were too small and very worn. In the future I will purchase new items I have learned my lesson.

Date of experience: August 1, 2016
Mississippi
1 review
0 helpful votes
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Great Bargains!
August 2, 2016

Have used this site several times for both children's clothes and mine. Never been disappointed. Easy to use and quick shipment!

Date of experience: August 1, 2016
Florida
1 review
0 helpful votes
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Completely satisfied
January 18, 2021

All the clothing was in in suprub condition. I received them quickly. And when I messed up my promo code on my first order they kindly fixed it for me.

Date of experience: August 1, 2016
New Jersey
1 review
0 helpful votes
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Very satisfied
August 2, 2016

I have ordered from thredup twice and both times the clothes I have received have been like new. And the prices are great.

Date of experience: August 1, 2016
Connecticut
1 review
0 helpful votes
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Plenty to improve
January 18, 2021

The idea and the product is great, the site is not. Extremely slow and glitchy at least when browsing on a tablet. The filters could use some work as well.

Date of experience: August 1, 2016
North Dakota
1 review
0 helpful votes
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Great store
August 2, 2016

I have ordered twice. Love the packaging quick delivery and I have never received an item that wasn't perfect

Date of experience: August 1, 2016
Minnesota
2 reviews
0 helpful votes
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I luv this service
September 2, 2016

This works great for me. Very easy for me to purge my closet

Date of experience: August 1, 2016
Texas
1 review
0 helpful votes
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Perfect shopping experience!
August 2, 2016

I love that I can filter items by my size and don't have to dig through racks and racks of items looking for my size. So streamlined. I wish there was a favorite or wish list feature though. I feel confident with the return policy that I can order itemsand make sure that I love them. Also everything I've received thus far as been great quality. Very happy with Thredup!

Date of experience: August 1, 2016
Washington
1 review
0 helpful votes
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Great clothes!
August 2, 2016

Really enjoy the clothes and prices! Definitely will always look here first when shopping, I only wish they had more size/length descriptions and material descriptions on each item, but I love the clothes and the website!

Date of experience: August 1, 2016
Virginia
1 review
0 helpful votes
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Great experience!
August 2, 2016

I've sent in a bag of clothes and ordered from ThredUp. I had a great experience on both counts. Will definitely buy and sell with ThredUp again!

Date of experience: August 1, 2016
New Jersey
1 review
0 helpful votes
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Wonderful!
January 18, 2021

I love shopping and selling with thredUP. They make it am easy experience to do both!

Date of experience: August 1, 2016
California
2 reviews
0 helpful votes
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Great experience!
September 2, 2016

Arrives quickly, neatly packaged in paper inside a polka dot thredup box. Returns have been easy, if needed

Date of experience: August 1, 2016
South Carolina
1 review
0 helpful votes
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Great finds
September 2, 2016

I ordered 4 items. All the items were in perfect condition and look new. 3 of the 4 fit perfectly and I love them. I would have spend 100s on the items I bought for a small fraction of the cost. With the huge inventory, the hardest thing is deciding what to buy on the website. Thank you for offering great clothes and great prices.

Date of experience: August 1, 2016
New Hampshire
1 review
0 helpful votes
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My new size!
January 18, 2021

Clothes have been everything I hoped for. I have loss about 65-70 pounds and this has been a very economical way to begin my new wardrobe.

Date of experience: August 1, 2016
Texas
1 review
0 helpful votes
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Could not be happier!
August 2, 2016

I have placed two large orders with everything from tops for work to shoes. I have never been completely happy with an entire online clothing order before finding this site. I will not have to return anything! It's all in great shape and match the descriptions. I am super excited to have found this place! Although my husband is a little scared lol.

Date of experience: August 1, 2016
Georgia
1 review
0 helpful votes
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First time user
August 2, 2016

I learned about thredup from a magazine article. I liked the fact that it was so easy to get the clothes to thredup but was a little disappointed in the money that I received. A purse that I sent was sold for $87 but the whole amount of money that I received (including 7 items) was only $53.

Date of experience: August 1, 2016
Texas
1 review
0 helpful votes
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New to Me Clothes
August 2, 2016

My first order from ThredUp came and I loved 2 of the 3 things that I purchased. I sent back one item, which was extremely easy to do. I used the credit on my return to purchase 4 new to me items that I love and wore right away. I love Thred Up. Everything comes clean and wrapped very nicely. They even put cute tags on the clothes- I think they should save the card stock on this, but it is a nice detail. I can't wait for them to go through my clean out bag to have some credit soon. I will keep using the site for future purchases before buying anywhere else. It's so important to send the message to the fast fashion industry. I also like that I can create my own style without going to the stores. Thank you!

Date of experience: August 1, 2016
New York
4 reviews
1 helpful vote
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First time (but not the last)
August 2, 2016

I decided to give this a try and loved it so much, I have already purchased a second time. I have to admit, the first time buyer discount was the draw but the quality and prices of the items are what made me return.

Date of experience: August 1, 2016
Colorado
2 reviews
0 helpful votes
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Coupon code disappointment
August 2, 2016

My overal experience with ThredUp has been great - clothing descriptions are accurate and I think the prices are pretty appropriate. Unfortunately, both times I've ordered something, I've applied a 10%off coupon code that doesn't actually work at checkout - the discount never gets applied:-(

Date of experience: August 1, 2016

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+442