thredUPReviews 6,178

This is the worst site. They try to lure you in with the 40% off for new customers. One thing you should know about that- they block off about 25% of the merchandise, the good merchandise, while you have that coupon available. Once you have used it, magically, the better things become available. When I first joined they were not available- my family had the same experience. My daughter tried to buy things that were available on my account, but she could not. They said we were in different service areas- but all of us are neighbors! And once the coupon was used, the wanted items became available. We cancelled the order and asked for the coupon back, to buy the wanted items now that they were available. But as soon as they gave us the 40%, the items became unavailable again! SCAM ALERT!
Then we contacted them. My daughter has to live with me because she is disabled. And when we contacted them and they saw we have the same address, they closed BOTH of our accounts, saying we tried to scam THEM. We explained that we are separate households. She is an adult. I am an adult. Same address. Separate households. She needs living assistance, so has a place with me. They do not accommodate alternative households. I explained that this is discriminatory and very old thinking- many people live in multi-generational households, with roommates, and have other situations that vary from the nuclear one family per address household. They will not restore my account. And I am unable to log onto my account to cancel this order. My daughter and I each receive about 5 emails a week from them still, even though her account is closed too. We have contacted them daily to stop this. We click the unsubscribe each time, but because our accounts are closed, it will not let us log on to unsubscribe! Every time we contact them, we receive a form email that says they will reply in 24 hours but we have never heard back and we still receive the emails. We filed a complaint- about all of it with the Better Business Bureau. They did reply to that and said they would communicate about all of it through there. And they have not replied about any of it to the Better Business Bureau. Apparently though, many people have had problems with lack of access to merchandise, and other scam type behavior by them, which they claim to be 'glitches.'
Also, it says free returns, but that is only if you take site credit. And the information on the sizing is often wrong- particularly for children's clothing. If you search a children's 12, you may receive a 12 month dress or a 12 women's dress. Most things, you can tell from the picture, and style but once in a while, it is unknowable.

Easy. Gave me the push I needed to clean iut my closet and my kids. I get money to buy new (to me) second hand things at a great price. I can return easy and reahop with that money. I hate paying shipping and now-a-days I can usually get away with it, but it is reasonable enough. Maybe a rewards program of some sort would be cool? Like third order is free or something? Also love the fashion snapshots and highlights on social media and the site. I tell everyone. I now have a permanent 'sell' bin next to my long standing 'donate' bin. Its like i have money hanging in my closet. Love love.

Ordered 9/30. Left warehouse 10/4. Due date the 10/8. The 10/7 I received another notification that package would be arriving 10/12. I had to purchase what I ordered from them. Replies to my emails take 2 days. Package has been sitting in Dallas since the 6th. Dallas is a 100 miles from here and always a two day mailing route. Pretty much lost my love here. I ordered a swim suit for hydrotherapy because I pretty much disabled. ThredUP stressed me out.

I have used Thredup as both a buyer and a seller. My buying transactions have all been smooth. I have kept a number of things and returned a couple. Shipping is quick, and returning is easy. I just suggest reading the return policy thoroughly prior to purchasing. I, personally, don't like the idea of paying shipping costs for return items, so I opt to keep the refund as credit on the site. Overall, items have been as described. I will certainly buy again.

I also recently sent in my first clean out bag. It included name brand items in new or almost new condition. Plus, I tossed in a few older more worn items. No designer labels or anything high value. I had a mix of shoes and women's clothing. I read seller reviews before sending my bag in, so I expected to have only a few items accepted. Out of about 32-33 items 29 were accepted as I received around a $50 payment. I was happy with this since the items I would have just given away normally. I would recommend selling to Thredup in these types of situations. When you have nothing to lose and might make a few dollars. :) Also, they will price your items according to the rates they believe the items will sell at. Their terms do clearly list the percentage you will make at each price point. For example, on items listed at $14.99 or under you will receive 5%. On items under $19.99 you will receive 10%. Out of curiosity I did crunch the numbers on my 29 accepted items, and they did pay out according to the guidelines listed on their website. I think this site is fine, I would just make sure to be aware what you are agreeing to in advance.

I heard from a friend that he was going to quit shopping at the store and order his clothes from thredUP. So next time I saw an ad for thredUP online I decided to try it. It was for a sweater/jacket and I really liked it. So I ordered it. When I received it, it was as shown in ad and fit well. I made no trip to store and saved money on the purchase. I liked it so well, I have ordered my second item and am sure I will be happy or they will return my money. Thank, Miles, for the tip!