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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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Love all of my purchases and I love that I have an outlet for clothes I no longer wear. Second hand is the way to go! Wish you could open up to men's fashion as well. I've spread the word to all the women I know. Thred up is the way to shop!
I love my new clothes, and feel like I'm getting a great value!
In this day and age it is rare to find a company that will go 150% to make sure your problem is taken care of. My items arrived in record time. Pleasantly wrapped. I had an issue through no fault by my own. Customer Service was extremely professional and pleasant in my issue. Resolved it expediently and to my expectations. ThredUp provides us with the finest fashions at a very sweet price and Steller Customer Service. What more can a gal ask for!
I love that I can buy thrift online.
As a mama, makes my life easier and it's fun to have something to scroll through absent-mindedly during those mom moments.
I do find quite a lot of mistaken labeling.
Also, the photos aren't always very accurate representations of the products, which is annoying. Instead of making the product "look good" I wish the pics more accurately portrayed what the material behaved like, etc. (I recently ordered a sweater that looked like it was of a more structured/stiffer yarn due to the way the oversized turtleneck collar stood up in the pic--but the actual collar flops in a totally different way. Had I known this was the actual way the collar behaved, wouldn't have ordered.)
But, that being said, I enjoy the site.
Plus, it's not such a big gamble with the low prices.
And you're not adding to the overproliferation of new stuff!
The prices could be a bit lower, though. I feel like for comparable used clothing, you can find it cheaper elsewhere. But I guess it's the accessibility that people pay for; and the interface.
Anyway, I really enjoy the site, although it could use some solid fixing.
Ordered once and it was even a better experience than I anticipated. So I ordered again!
Wonderful, delivered quickly, products in great shape, will continue to shop here.
Love the concept of ThredUP. It has inspired me to clean out my closet, update my look, and find some awesome threds at great prices. Would definitely recommend to anyone looking to freshen things up!
All my purchases have been exactly as described by seller. Very satisfied customer. Will be shopping again.
Rebuilding my wardrobe after weight loss and a new job and this site is amazing. The prices are so affordable, the quality is great, and I love that it ships so fast!
Love thredUP, the prices are very reasonable not to mention that the items I have purchased look like new. I also love the way the pack the items their shipping boxes are really fun and cute.
Loved my first order but second order I ordered a large in both shirts one was a super small large and one was a super large. I guess that is the risk you take ordering second hand online.
I am disappointed in thredUP. I heard so many great things about it, but have not been satisfied with the two orders I placed. The first purchase was labeled a women's shirt, but when it arrived it was a child's XL instead of women's. Clearly too small. Then I tried again, purchased a cute dress according to the picture, but when it arrived the sleeves had the design of long slits in the long sleeves. This is a big change from what the picture advertised. I was hoping to teach in it, but there is no way I could wear it to work as it is more of a bar style dress.
I have placed two orders and I am very pleased with everything I received. Everything looks like new items and the prices are great!
I sent 60 items to ThedUp, they purchased 42 for a total of $29. That is less than a dollar an item, most with tags still attached. Then I see the items listed on theit site for $30-40 each. Very disappointed.
I really love the ThredUp concept. I really hate to shop but not only is the website user friendly but I can feel good about shopping this way because it it sustainable.
Plus, the prices are fair and reasonan\ble.
My sweater, sports bra and leggings came and were exactly what was listed. They fit great and look great.
I have to say I was hesitant to order second hand clothing and shoes without being able to see or touch them. I was pleasantly surprised when my first package arrived. I was so pleased, I made a second order and am equally, if not more satisfied!
I am really impressed with the quality of thier clothing being that it is used. Everything I've ordered has been in like new condition. They also ship fairly fast.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members