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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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Received the order quickly and it was as described. Wore it to Church this morning.
I'm very satisfied.
I sent about 50 really great articles of clothing Cache, pink, banana republic, etc. I got a total of $22.00 for all my trouble. Never again. It would have been easier and more satisfying to go to a goodwill, donate it all and borrow $22 from a friend. What a scam!
I recently bought a pair of open toe shoes at a great price. Based on the description of the shoes, it said slightly worn with a hole. However, upon receiving the shoes, all the leather had worn off the straps, and the straps came undone as I was trying on the shoes. The were beyond slightly used, they were wrecked! Plus, I can not return them, they were a final sale. Please be honest with your description of your items, and please... take close up pictures for us to determine the quality before purchase.
I've ordered from ThredUp 3 times now and so far everything has been in excellent condition! My order always comes within 3-5 business days.
My only complaint is that there aren't measurements for the belts. Every brand's sizing is different, so it's hard to know which size to order without measurements.
I had been hesitant to try this but so far I have made 3 purchases of designer clothing and every piece was perfect. I could not even tell they were not brand new. And I love the packaging they come in.
Some items I even think were new. Quick delivery too.
I have placed two orders with Thredup. The items I have received have been quality condition at bargain prices. I will be a consistent customer!
I bought a few items that I have been happy with and had no problem returning the one that didn't fit. I did the bag clean out and sent many nice items, but I was disappointed to only have one item accepted and get $5 credit. Knowing that, I most likely will not send anything in the future.
I wish the app had more features such as: pending credits, return status, and shipping notifications. Basically, the same information you have available on the website. One positive is the shopping format is easy to navigate on the app.
They were very prompt in sending my purchase and it was as described. I guess my problem is that I am not a standard size and need to try on before purchasing. I purchased 2 pants and they both fit differently, not well just different. This is not a problem with ThredUp but my personal problem.
I know what size pants I am. I wear it every day however when i order them here they are either too short and/or to small. The condition of the clothes is excellent, but nothing fits. I am very upset bc although i can send them back I want nothing else so basically you are going to take all my money
My orders arrived early and everything was exactly how it appeared online when I ordered it. Perfect fit and all around great shopping experience.
I wasn't sure what to expect but I am really happy with everything. Shopping was fun, check out was easy and all of the clothes were amazing! I will definitely be a repeat customer!
Clothes come to you pressed, clean and wrapped like they use to wrap with tissue. I have been so happy with all I have bought. I am more than happy to share with others about. ThredUp.
Great price, great clothes!
Shopping on thredUP was easy. The website is user friendly and easy to find what you are looking for. Shipping was fast and my clothes arrived in great condition.
My granddaughter is growing like a weed and it was costing me a fortune to keep her in clothes. Since thredUP is online she has been able to pick out those items she liked and we have not spent hours going through racks at the store. Everything we have purchased was in like new condition and we have both been very happy with our purchases.
I love that I can shop and find unique items from my phone. The end result is always better than expected.
My experience has been fairly good. I love the selection and prices are reasonable. Some of the information displayed is not as accurate as I want it to be.
ThredUP is probably my favorite place to shop. I love their mission statement and the quality clothing they post on their site. My only wish is that I was better able to judge whether or not an item will fit me and what the piece looked like on--maybe consider using mannequins to photograph items?
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members