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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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Everything I have purchased has been exactly what it looked like in the picture. I am very pleased. I am trying the return kit, we will see how it goes.
Thanks!
I've purchased a Vera Bradley Bag, a Calvin Klein top and a non-designer pair of capris. Everything looks, smells, and feels BRAND NEW. People are shocked when I tell them my bag is used. I got so many compliments on the top too! I will keep shopping! I hope there is a free shipping coupon soon. Hint hint;-)
I just started using ThredUP, but I am officially hooked! No longer will I have to dig through racks and racks of clothes to find a great bargain item that fits me perfectly! All you have to do is put in your personal measurements; all of the items that fit those specifications will be right there on your phone or tablet! It's fantastic.
PS-
If anything doesn't fit or look the way you expected it to, they have a great refund policy!
I love this site. Very easy to buy and easy to send merchandise back. Also they get back to you quickly with answers. Also clothes very good condition.
Am still waiting on how this will be resolved as I am now paying more in alterations than I did for the dress. Shipping is slow coming from CA. Support is non existent. I would like to continue shopping here but will depend on how this is taken care of.
I love that the clothes come in perfect condition and the returns are just as easy!
My order was exactly as stated. I loooooooooooooooove the boots that I bought and the jeans as well. I would certainly recommend thredUP!
Be a little mindful of the descriptions and expect some clothes are not their true size because od shrinking
I ordered a beautiful dress for my nephew's baptism. It came earlier than I thought it would, in wonderful condition. Thredup is so convenient and easy, and from a previous order, I've learned their return system is also quite simple and easy to follow. Love Thredup!
The convenience of browsing online is great but comes at a steep price. Items that would generally be under $10 in a local thrift store are sometimes twice that much. Thrifters don't pay for labels as much as regular shoppers so high end names do little to convey value in a scarf priced at over $20.
The free shipping threshold is very high and shipping takes so long that I had forgotten that I ever ordered anything.
Great concept, a but pricey.
I recently had a baby and didn't want to spend a lot of money on new work pants. This site helped me save a lot of money and still look professional!
I've sent 3 bags in and all three times I had to dispute what they "donated" versus what they sold. Oddly enough, the pieces that they "donated" were in the best shape and the most expensive. I guess the folks that are taking the donations are dressing well and for free!
The only time they came back to me and said "we made a mistake and are giving you a $17 credit for your brand new calfskin $275 dollar flats." Oh thank you! Thank you for giving me a ton LESS than what I could have sold them on eBay for... and for me having to fight for it!
Now they are charging $9 for shipping. Screw that. You're going to end up paying THEM to take your wearables. Great business idea but poor execution.
I have gotten some great bargains on women's dresses. They look brand new and reasonably priced. Love, love, love! I highly recommend.
I ordered multiple items in two shipments and will be returning half the stuff. While some of the items fit the description on the site as regards the condition of the fabrics, some fell short. One final sale item (a silk and wool blend sweater) had multiple holes (that you can do nothing about and will only get larger with time) and was covered in the previous owner's long blond hair, showing up conspicuously against the black fabric. Is this "cleaned/renewed with care in San Francisco?"
Both times my shipments have been through fedex. They changed my arrival date twice. I am writing this review and I have yet to receive my items. They should be here tomorrow. The us post office is much better! The site itself is good.
I have been very pleased with my toddler purchases from thredUp. There is a wonderful selection to choose from at all price ranges. Deliveries are well packed and quick. I have told friends about it only to find they already knew!
I have now ordered from ThredUp twice. I have been, overall, dissatisfied with both of my experiences. This dissatisfaction both times has been due to the sizing of the products that I ordered. I am normally a size M in most stores and will occasionally purchase a size L for a looser fit. Because the site provides minimal sizing information, I have to guess whether or not items will fit me. This would not be a problem if the returns policy was more straight-forward and less expensive, but that is not the case. This time, I bought two skirts - one L and one M - both were wildly smaller than I expected - and a blazer - size M that fit well. I will not be returning the skirts because it will simply be too much of a hassle. I don't want to pay $9 or pay for shipping. I don't want store credit because I am sick of the lack of information that I have to base my orders off of. Most likely, will not be shopping at ThredUp again.
Very satisfied with high quality and great condition of the clothes I purchased! Have already placed a second order!
About half of the order I couldn't tell through the website/app that the fabric was cheap looking and feeling. Cute outfits but doesn't feel or look good on me.
The process for ThredUP is great, however the items aren't always as advertised. I purchased a pair of Born clogs that were listed at like new, however when they arrived they were cracked and the leather was peeling off of both shoes.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members