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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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We were able to find a dress for my daughter, order and get it in just 5 days. Fit her just as expected. Looks like a brand new designer dress! My new favorite store to shop.
Love the clothes that I have bought so far and they are exactly as descibed. I also love how you are running the company. Kudos to you for a job well done and much continued success!
I absolutely love thredUP. Great quality. Great selection. So happy to find this site!
So far i've received exactly what is advertised, packaged well and on time. I'm saving tons of money
Items arrive neatly and sweetly packed, and as described on website. Will order again!
I filled a cleanup bag and $16 in trade-in--a nice reward for clearing out my stuff! Site and app are really well designed --I wish other sites had "My sizes"!
I ordered a pair of jeans more than a week ago. The order receipt said I'd receive a notification when the pants had shipped. I never received one. I tracked it down through FedEx, and it still hasn't arrived, although it looks like it's been around the entire country trying to get here! I'm disappointed that the communication never occurred to inform me about the shipping. That seems pretty standard in most retail situations.
Everything fit and was exactly as described. Very happy!
Clothes were exactly as described folded neatly in the cardboard envelope.
The items were in good to excellent condition, A for the effort in packaging!
I've been pleased with the efficiency and quality of service and product. Thredup is also fun!
I've never ordered so many pairs of pants online and every single pair fit! This is definitely going to be my 1ST stop shopping!
Ive ordered before and fell in love. This order was underwhelming. Their description of minor pilling and fading were very generous. Dissapointed with the product this time.
1 pair of heels were just more exaggerated at pointed toe than expected from picture. Jacket was more worn than expected
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members