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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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I really have enjoyed the quality and style choices on thredUP. I've been really happy with my purchases and even with the payout on my clean out bag. Ive been able to purge my closet of items I no longer wear or do not fit and buy new items with the payout. Ive also bought children's clothing which is great considering the prices of some new clothes when are so high and kids grow out of them so fast.
Thread Up has a pretty good selection of clothes/shoes. The prices are great and items arrive quickly! I have told a few diff people about this site already and have only been buying for about 2 weeks!
I believe no I know some of the items I have sent in were worth a lot more I do know its second hand but the condition was like new too the just need to work on pricing but other than that everything I have purchased has been great and I have loved oh and they are slow responders to emails
Loved what I got every thing fit because I was careful to read all they had to say about each item.
I have a lot of clothes in my closet that I had a hard time getting rid of because I knew they were still in great condition but I didn't have the energy to sell them garage sale style. Thred up helped me to let go and then use the credit to buy new clothes!
I bought pants listed with a 37 inch inseam. Super excited bc I'm tall. When they arrived, the inseam was only 33 inches.
Love the convenience of shipping clothe's for sale. The upfront payout is nice but wish the cash option was higher and less restrictive.
I will definitely be a regular shopper with thredUP. I ordered 9 items, and about 1/2 were designer. I am very happy with those I am keeping. They appear new, or are in like-new condition. Some of my great finds include merino wool, cashmere, and a fantastic Brahmin bag that truly looks as though it just came from the department store.
I returned 4 items. These represented about 1/2 of my order. Had I been in a department store, I'm sure the average would have been about the same. I was disappointed with an eagerly awaited TSE Cashmere Pullover, thredUP price of $77.40. (Originally more than $350.00). Although the comments stated it was in near-new condition, I would not classify it as such. There was too much pilling and a missing a button. A couple others were in beautiful condition, they just weren't right on me. Someone out there is going to get some nice sweaters at a great cost!
Returning the unwanted items is/was very easy. The process merits 5 stars just for its simplicity. I am giving 4 stars because of the lack of discernment with the sweater mentioned above. I'm sure thredUP wants to take advantage of the distinctive labels it has the opportunity to sell. It should. As a consumer willing to pay more for such labels, I expect such clothing to be evaluated with a critical eye. One may not know the label I am wearing, but all can see the style and condition of the garment.
I ordered a pair of maternity pants that were listed as bootcut. When I received them they were clearly flare cut and were not flattering so I returned them. The return went smoothly and I ordered another pair of black bootcut maternity pants listed as "almost like new". When they arrived both gems were safety pinned since their gen stitching had fallen out. I would say this is far from new and rather very worn and need some love and care.
I was offered a 40% off code which brought the already low-priced pants I was buying to a greater deal. The quality was fantastic, and they shipped so quickly!
I made two separate purchases - and it went smoothly. I forgot to use my first time buyers discount on the first purchase - there was no reminder (not your fault, but might be nice to have a prompt).
Also, I decided I did not want two of the items, but could only return one. Again, not your fault, but I guess it was not clear enough that if it was on Clearance it was not returnable. Now I know.
Thanks.
I bought three shirts for my youngest daughter. One still even had the tags on it. They were all great quality. The shopping experience was easy and I loved being able to filter the selection to fit our needs and wants. She was very excited when the shirts arrived and insisted on wearing one the very next day. Very pleased with the overall experience and definitely intend to purchase from thredUP again.
I really like this service. It's environmentally friendly and also friendly to your pocket! LOVE IT!
I received my package quicker than expected. I ordered 2 sweaters and were in new condition with the tags attached. Great deals for new clothes!
The merchandise I purchased from thredUP was exactly as described. It also arrived in a timely manner. I am very pleased with my order.
Such a great price for everything I got! Love this new find!
Love that they really do not lie about the condition of the clothes if they say you could mistake it for brand new they aren't kidding and then are upfront if theres fading or a stain or whatever.
I first started out as a buyer, but now I sell too! I love the selections and the ease of the clean out bag. Thanks Thredup!
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members