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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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I was very happy with the items I purchased and where in store bought condition.
I have made two purchases from Thredup. The first purchase was a purse, was very happy with transaction. Second purchase was a pair of jean, ordered one size and received a totally different size, was disappointed and am returning jeans. Customer service was contacted through email and representative was very nice. Waiting to see how refund goes.
Email looking for a solution was answered in a reasonable time period with specific explanations and immediate resolution.
Some of children's clothing were not properly sized but, everything was in excellent condition. I bought three designer handbags, they far exceeded my expectations. I have placed two more orders with Threadup
I have ordered twice so far and have been very satisfied with the experience. With my last order, I had two items that needed to be returned and I love how easy it is to return something! The items I have ordered have been as described and in good, if not great, condition. I highly recommend thredUP!
So I had an issue with one of the items I purchased from ThredUP. I contacted their customer service like I was told to do. It took 24 hours for ThredUP support to contact me letting me know they have received my support inquiry and that they are working hard to respond to me as quickly as possible. Well, sadly it's been a few days now and I still have not heard back from them. So to say the very least, I'm seriously and completely unsatisfied. This experience has opened my eyes and I will no longer be doing business with ThredUP since they aren't willing to help me.
I purchase 2nd hand clothes all the time, but never have I been more impressed with the condition of my orders than with ThredUp. Definitely comparable to other sites, like Poshmark.
My packages arrived on time, very well packaged, and in the condition that the site claimed they would be. Great experience, will definitely use Thread Up again!
Three of my four items were great, fit perfectly and were just what I hoped they would be. One item was considerably smaller fit than I expected, which was a surprise-- Cabi skirt size 10 but fits like a size 6... Cabi usually runs large, so that was disappointing. Returns are not easy for ThredUp, so I'll probably keep it and pass it on to someone else...
I bought boots in clearance and was pleasantly suprised at how nicely they were bubble wrapped and boxed complete with tissue paper. Made opening extra enjoyable. Boots were in excellent contidition and well priced.
I enjoy the site The four items I ordered smelled and just did not seem to be the quality the pic depicted, (i do not want my post posted)
I just received my second order from Thred Up and I'm a big fan! The quality of the clothes is great (everything was like new) and you can't beat the prices. I love that I can shop online whenever I want, search by color, size, style, etc. to bring up only what I'm looking for, and returns are super easy. This is my new go-to site for shopping for myself and my kids. Love it!
I am happy with thred up. The only issue I've had is the length of time it takes to return items but that is due to slow shipping.
Always very pleased and satisfied with my purchases!
Website is easy to use. My orders always arrive accurately and on time. I apprexiate the aesthetics of the box and the tags. My one negtive is that on the website I would love to be able to filter by kind of clothing and brand and I havent been able to do so, so when i put a brand i like if i press dresses on the left side menu it takes me back to all the dresses instead of that brands dresses. Also it seems like you show the same item over and over again and thats not great.
I'm addicted to thredUp! I just placed my 3rd order in two weeks. The quality of merchandise I received in my first two orders made me a believer! I used to buy directly from stores such as Ann Taylor, Banana republic, Gap, and the Loft. No more paying full price at the store when I can shop online from my phone or computer and save 75-90% off the retail price.
Easy shopping, easy returns, items clean and as noted online
The item descriptions are accurate and detailed. Very smooth transaction.
I've been shopping thrifts and consignment shops for a gazillion years and was so glad to find ThredUp. Have had 2 shopping excursions with them, both went incredibly well, from the fact that it remembers my sizes to the speed in which the purchase arrives! Love the polka dot boxes!
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members