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thredUPReviews 6,178

2.1

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
832
shipping
794
returns
582
quality
737
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Tennessee
1 review
0 helpful votes
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RIP OFF!
October 19, 2016

I sent two huge clean out bags to them and I made $1.25. I am extremely unhappy, feel used and mislead. I could have made more money selling those clothes, shoes etc at a yard sale in my front yard on a rainy day...

Date of experience: October 19, 2016
Maryland
1 review
0 helpful votes
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Dresses, jackets, flats, and more...
October 21, 2016

I love thredUP. Delivery is prompt, items are exact, and sizes are accurate.

Date of experience: October 19, 2016
California
1 review
1 helpful vote
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Awesome clothes and shoes! Like new
October 21, 2016

Awesome clothes and shoes! Like new. Thanks so much

Date of experience: October 19, 2016
Idaho
1 review
0 helpful votes
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Great way to refresh my closet
October 21, 2016

Love the option of getting rid of stuff while I find new fashions to freshen up my style!

Date of experience: October 19, 2016
Wisconsin
1 review
0 helpful votes
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Excellent products, large selection, great prices, fast shipping! Love shopping with Thred-Up! A+++++ rating from me!

Date of experience: October 19, 2016
Illinois
1 review
2 helpful votes
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This is a great find for those of us who like to thrift from home... The selections is vast, in fact almost overwhelmingly so. I think the one thing they could do is put a date that the item was entered, that way if you are scouting daily you only have to search new items for that day. Otherwise great site..

Date of experience: October 19, 2016
California
1 review
12 helpful votes
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Don't waste your time! I had the same experience as Julie another reviewer. Packed a bag with my assistant of over 60 designer articles of clothing in the first bag--looking to make some quick cash. It took two months for them to get back. They accepted 4 articles at $25.80 and after all their administrative fees I made a whooping $4.32, which they then take 14 days to send. They try to get you to spend up your meager earnings on their SH$T. If they have already ripped you off once--why would you stick around so they can gut you twice. Anybody ready this--don't waste your time and energy--Just go to Goodwill or give it directly to a Women's and Children Domestic Violence Shelter. Everybody wins!

Date of experience: October 19, 2016
District of Columbia
1 review
0 helpful votes
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Love ThredUp. No time to scour stores and sales racks. Love having all of the fast changing inventory@ my fingertips. Love that you can return now!

Date of experience: October 19, 2016
Louisiana
2 reviews
0 helpful votes
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Reliably great products
October 20, 2016

I have found the products I've purchased from ThredUP to be consistently of good quality and condition and so far have been very pleased with product and service.

Date of experience: October 18, 2016
California
1 review
1 helpful vote
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Happily convinced skeptic.
October 20, 2016

I was apprehensive but had a neighbor make a recommendation. I have been quite happy with my purchases. I have had some returns that were very easy and resolved quickly.

Date of experience: October 18, 2016
New York
2 reviews
1 helpful vote
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ThredUP
October 18, 2016

I needed quick cash a couple of months ago and I saw an ad on one of the morning shows about the thredUP website. The ad made it sounds so cool and all I had to do was send them new or gently used clothing in a bag that they would provide and pay for shipping. I figured that I had a lot of brand new clothing that I hadn't worn and also gently used clothing that were in great condition. I sent thredUP 16 pieces of clothing in the bag that they provided in April of this year 2016 - I waited for over a month before they contacted me via email and told me that they had only accepted 4 pieces from the 16 pieces and that they were going to give me approximately $3.50 for my total bag.

Needless to say I was so disappointed and I would never send them any other garments as there site is misleading... I don't trust them at all. They still have my $3.50 cents as now I have to buy an item from thredUP in order to get my meager credit. Fed up with thredUP!

Date of experience: October 18, 2016
Montana
1 review
0 helpful votes
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Another great shopping experience!
October 20, 2016

The sweaters (3) I ordered were all exactly as described, fit perfectly and arrived in great time - in the adorable polka dot box! I'm truly hooked on thredUp!

Date of experience: October 18, 2016
Minnesota
1 review
10 helpful votes
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WORST EXPERIENCE EVER!
October 18, 2016

I rarely write reviews, but I had such a crappy experience that I had to post this! I received my clean out bag for free and I was so thrilled I had so many clothes to get rid of. I packed in my designer jeans and tops that I spent a lot of money and packed that bag full! I was never told it would take them over A MONTH to go through my bag. I originally wanted to use this service to get fast money. After over a month of waiting they only took 4 items out of my bag for a whopping $2.10! Don't use this website such a waste of time you're better off stopping at your local goodwill

Date of experience: October 18, 2016
New Jersey
2 reviews
3 helpful votes
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Missleading
October 18, 2016

Nice purse, but it is absolutely not a shoulder bag

Date of experience: October 18, 2016
Washington
1 review
0 helpful votes
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Extremely Happy
October 20, 2016

As always I paid a great price and was delivered high quality, stylish merch that went above and beyond my expectation.

Date of experience: October 18, 2016
California
1 review
11 helpful votes
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And see if they can stay in business. They are ripping people off. They sold a few of my items, out of the two dozen I sent to them--all either brand new or very new--and they made $86. I got a payout of only $18.40. After I pay them for shipping the items to them, I will owe them money. Tell me how is that fair.

If none of us would send them our clothes, they would go out of business. I will NEVER buy another item from them. And I encourage all of you to do the same. Go to the Goodwill or Salvation Army thrift stores and give your money to the needy, and to put people to work. Don't give money to another wealthy Bay Area startup. It's absurd!

Date of experience: October 18, 2016
Texas
1 review
0 helpful votes
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I'm addicted!
October 18, 2016

I love the selection and quality of the clothing. I especially love the packaging and that it makes me feel like I am purchasing new clothing.

Date of experience: October 18, 2016
California
1 review
0 helpful votes
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Love at second site
October 18, 2016

This is my 3rd time using the site and I just love it more and more. Do all of my shopping on thredUP now! I even sent out my first cleanup bag. Love this concept!

Date of experience: October 18, 2016
Georgia
2 reviews
0 helpful votes
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Satisfied
October 18, 2016

All of the items I received were in great condition.

Date of experience: October 18, 2016
Virginia
1 review
0 helpful votes
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Amazing and Expedient Service
October 18, 2016

I placed an order on Thursday morning and had it in my hands by Friday night, and the wrapping was amazing. My girlfriend absolutely loved the jeans and boots I got for her. She couldn't believe how cheap I got her boots that looked brand new.

Date of experience: October 18, 2016

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+442