thredUPReviews 6,178

Started my ThredUp experience this summer and after about 1,5 months my first clean out bag items were posted and my payout was $81.55. The >35 ish items included were NWT, New w/o tags and very gently used women's and kids attire, mostly name brand, all known brands. I thought ok, at least Im getting some $$ in addition to all the goods I donate. Then for the next 2 bags, with very similar items, each bag packing more and more goodies, less items were chosen for posting and I received significantly less money per bag at $52.15 and $35.55. Hmmm. Additionally two of my items, a dress and a sweater, were initially listed for just under $60 but were later revised for >$60 and sold. I should have been paid differently if that was the case as items over $60 are 'consignment'. In either case I had already sent in two additional bags when this information became available so I was in it for the long haul. My next bag was to be processed by 10/26 but since the delay, the bag is simply being listed as 'processing' without a date. And bag #5 is due to be processed by 11/10. Let's see what happens with these bags. Which btw contain among other things two brand name never worn NWT coats. All of these reviews make me wonder whats' going on at thredUP. Is it they are simply overwhelmed and understaffed or something a bit more shady? I will reserve my opinion until these next two bags are processed and come back with an update. And FYI- they are not sending out clean out bags any longer, with a message stating to check back with them in January of the new year...

I sent them several like new clothes, a girls nike shoes that my daughter had worn only three times and they gave me less then $1,39 for just one of the sweaters, everyhthing else they did "not" accept to sell, and "supposedly" donated... Yeah right! Don't think so... This is a scam! They are getting tons of good clothes for free, selling it for a LOT (goodwill is way cheaper), and paying out to us a fraction of what they sell it for... Very unfair way to do business... Not sending anything else ever again... Rather donate it for charity than be fooled by this business.

Here is my actual statement:
Upfront Payout

Our specialists have carefully reviewed your bag. After examining each item, we've determined that the total upfront payout for the items we will be able to resell is $6.65.

ACCEPTED ITEMS
MICHAEL Michael Kors Swimsuit Top *
Lole Short Sleeve T Shirt *
Ellen Tracy Short Sleeve Top *
Moving Comfort Vest *
Banana Republic Factory Store De... *
Jones New York Sport 3/4 Sleeve Top
Jones New York Jeans *

So, they will be deducting money from my account so I can pay them to make money selling my items. How does this racket stay in business?

Thanks, but no thanks.

On September 15th, 2016 I shipped many items that my local consignment shop would not take because they were too high quality for what they would accept (shout out to platos closet, Dubuque, IA for not knowing a single thing about fashion). On September 21st, I received an automated email saying that they received my bag and that it would be processed by Monday, October 31st. Okay should have been red flag #1. How could it possible take over a month to inspect 15 pieces of clothing? On October 16th, I received an email from Anthony S. Marino thanking be for sending in my first bag. He was emailing me to ensure I was happy with my experience. He shared his experience with ThredUp, and welcomed feedback, stating that "I read every one of these emails. I am no a robot; I am real!" I work in marketing automation so I know this was an automated email, I'm not stupid. It also stated at the end if I had any specific troubles about my payout or technical issues, to contact *******@thredup.com. Saying "They will dig right in and get you a speedy response." I waited a few days and emailed him back saying that I haven't received any form of payment for my items and asked for any information he may have on my bag. I checked my thredup account online and it said that my bag was processed and I was receiving $0.00 for my items. It said something about sending items back to me but not option to click send back to me, or even a tracking number. Nothing. No respond from Anthony, so a week or so later I contacted support from the website stating my issue. Still no response. I sent another complaint in today and still no respond and see that the automated email came from "kintwits" which was different than the first complaint I sent in. I sent Anthony another email and still no response. There is also no number to contact anyone. I am getting a lawyer involved and searching their sight for my items to see if they are selling them. This is outrageous that a company like this is scamming so many people.

My first experience with Thredup was purchases. A few worked out, but many items did not. One item was missing a button. A second item was actually a child's garment listed as an adult size. Emails to customer service went unanswered, and it wasn't until I filed dispute with my credit card company that someone responded. For whatever reason, I did not receive a full refund, but at that point, I was so fed up that I just dropped it.

Then I made the mistake of sending in a huge bag of clothing that was in excellent condition - some items still had the tags on them. After more than a month, I received a grand total of $3.50. I thought it was a joke!

Honestly? Don't bother.

I sent a bag of brand new clothes. All tags taken off, this is where the joke is on this company. These clothes were all name brand like under armour, nike etc.
When I received my pay out it was $11 and not everything was taken. I contacted them, which then they responded with the reasons why they didn't take the other items. The problem I have with this is, not every item I sent was listed, so where are my items? Also, I was told that some items were stained, how can that be, they were new?
I was told that people at this company "stain" and take items. With that being said I will be taking this further and possibly to court. I have proof of all items and when they were bought. These items were never worn!

Below is a breakdown I received from Thredup on 3 items still with the price tags on them. They gave me a $1.90 for a pair of never worn Anne Taylor Dress Pants still with the tag!

Coldwater Creek Casual Dress 6 thredup listing$23.99 your payout $6.00 ($109.00 price tag)
Coldwater Creek Cocktail Dress 4 thredup listing$21.99 your payout $5.50 ($199.00 price tag)
Anne Klein Dress Pant 6 thredup listing$18.99 your payout $1.90 ($71.00 price tag)

Better off going to a consignment shop! Would never recommend this site.

I sent them designer items including a ski jacket bought last year in Whistler, lots of Nike Dri-fit tank tops and other items... ALL never worn... All with original price tags. Since I've sent them these items I've been spammed every day with "Hello smart shopper" trying to entice me with pictures of clothes that I would never be seen in. They said that the clothing that I sent them had been worn and had no value. I could only suspect that the "inspectors" of the bag may take the items. Hence the email. I'm trying to unsubscribe to the " Hello smart shoppers" spam that they send and cannot. I will never do business with them again. I would suggest that others either donate, themselves, to worthy causes or sell on Ebay.