On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Love the way you can shop for what you are looking for at thredUP at bargain prices. I bought a Old Navy jacket that I own in a different color for a fraction of the price!
First experience with thredUp was great second time same as first! Items came in timely manner, early even! And products just as described! Very happy.
Clothes were as described and we had a speedy delivery with standard mail. Always love my clothes from ThreadUp
I had forgotten to add a 10% discount that I had to my order. I sent an email asking if they could add it after the fact. I received a quick response and the discount was applied. Thanks thredUp!
I like the idea that you can buy used clothing online. One problem is it same to take a long time to receive your order. When I finial received my order I like the fact the everything was reusable.
Thank you
Donna Jones
I love the items I have received. And I have saved a ton of money. I hate that our clothes fill the landfills with trash. I love the items I have purchased on this site. I wanted to see what kind of mechanise I received before selling my own barely used items. I am impressed!
The purses were as described, and in very good shape. One had a small rip at the zipper, but shouldn't be a problem. Love the value for the price!
I have now ordered twice from thredUP and I love it! The clothes are high quality, and the pieces I have received are new, some with the tags still on; yet, the price cannot be beat! I saved so much money! I will definitely be back!
My first time on the site I found great designer clothes at good prices. Now it's seems that the site is filled with clothes from Target and other low end brands at prices you could find in store. It's almost impossible to find anything of higher quality since you can't filter out the cheap stuff.
I doubt I'll be back.
My thred up bag was filled with higher bag clothes and I received a $16 credit yet I saw my items listed for prices that would make a huge profit.
Try this. Save and expand your wardrobe. I've ordered twice and am very pleased.
I love the site and the app has a lot of tools to narrow your search makin it very easy to find what you need.
This has nbeen the second time I have shopped with threadup.com. I enjoy know I will get exactly what I ordered and it's processed and mailed out quickly. Customer service has show to be very helpful and handled my order with curiosity.
Clothes are inexcellent condition. Only thing helpful would be to know if a size is running large or small. I've had to send back items that would fit in other brands and this is the only hard part about shopping for clothes online
I tend to choose the like new or with tags on options and am very pleased with the quality and packaging of the clothes I receive.
I had an issue with my purchase and the company addressed all my issues and I am very happy with the resolution.
I love everything I have purchased from thredUP (all maternity items), and will definitely purchase again/recommend to friends. However, there were issues with my last shipment. One of my items is missing from my box (although it is listed on the packing slip they sent with it). I logged in to the site to send a message, but see now in my orders that they removed that item and credited me. Would have been nice to be notified in some way that I was not going to receive one of my items! No idea what happened or why I am not getting that item, but at least I am not being charged for it.
I love it! Overall its been a fantastic experience. I've had to return a few things because the sizing is way off on some items but that's really not a fault of the site. They make returns super easy. I love it!
I have ordered or bought from thred up several times I am pleased with the prices and quality and service
It's sometimes a hit or miss with thredup. I've come to the conclusion that it's safest to buy "new with tags" items to avoid any major disappointments. Shipping was fast. I wish they would list all the measurements for their clothing so people would feel more comfortable buying things.
I'm really liking it, I just wish it wasn't so expensive to return an item. I know you get a credit if you choose, but it is kind of a deterrent to buying more for me.$8.99 is close to the amount of some of the articles I'm buying. Other than that I'm pleasantly surprised with the service. I like the convenience of shopping online as I don't have a lot of time to shop at stores and knowing that name brands is what is mostly stocked, the clothing I'm buying fits almost flawlessly.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Used Clothing Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members