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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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The Free The People dress I purchased looked prettier in the photo. What one doesn't see is how the dress flares out at the bottom - this isn't a complimentary look for me.
I have sent about 6 bags all designer clothes. The bags take too long to process. Two bags processed for decent amounts the 3rd was total consignment? That I can do at my local shop I really don't need tredup. Sorry but I think I may just stick to local shops and Ebay. Then donate the rest myself. I'm not sure why I'm paying you 9.99? You seem to be making lots more then me.
The quality of all garments I've purchased has been really great. The items are in near perfect/new condition and the variety of styles and brands is incredible. I've made 2 purchases so far and all aspects--from the available items, to purchasing, shipping and returns--has been easy. I'm a very happy customer!
The items I bought were even nicer than I imagined! They come packaged so nicely and arrived very quickly. The clothes are perfectly clean... I wore the skirt right away!
I first used threadup to clean out my closet. Now I shop there. The purchases I have made have been terrific. Just as advertised. Love getting great brands and styles at a less expensive price.
Everything was just as described - size charts were great - shipping was fast and price was just right. I couldn't be more happy.
I have ordered from ThredUp a couple of times now and perfect everytime! I check back every couple of days to see what is new and the great deals I can get!
I've really enjoyed shopping at thredup. I'm not spending hours moving through multiple stores, and as long as I know my size (by brand), then shopping is so easy. I really appreciate being able to see real savings too.
I thought I was getting a shoulder purse and it is not. I thought it would be like new as advertised and it was not.
Easy to use - well organized - easy to search! Easy to refine and sort too! Very fast to load and updates quickly - good information.
Everything I have gotten has been in perfect condition. The clothes always smell fresh with a nice little tag. My kids and I can't wait for our orders to arrive. This is a very quality company.
Great website! I will be ordering more items in the future! The quality of the items I received was exactly the way it was described. The prices are fantastic, as well!
ThredUP have nice quality clothing at very reasonable prices. The clothing size chart is right on. I am having better luck shopping thru thredUP then in the stores.
I really enjoyed my time on thredUP, loved the array of items to choose from and the low prices! Especially loved that I received my turquoise box so quickly that I am now happily wearing my cool clothes!
Thanks thredUP!
Crescent
I was hesitant to buy at first but I could not resist the coat, it was so cute! Their service is quite good, I got the coat on time. And I'm waiting for my second order to come.
Thank you!
All my items shipped quickly and were in excellent condition! I forgot to apply my 40% off code and they did that for me, and also refunded me fully for a shirt I bought that wasn't quite up to their usual standards. I have rarely experienced such excellent customer service.
The number and quality of products on thredup.com is excellent. However, the site itself needs some work.
1. Need high res images
2. Need better lighting and more/different angles
3. Descriptions should be more thorough. For example, a blazer I sent in went up on the site described as "black". However, it's actually an iridescent gray, black and blue blazer. Because the photos have poor lighting and are low quality, this may not be evident to the consumer and result in a dissatisfied purchase. I have also skipped purchasing MANY products because I couldn't see detail in the photo.
3. More filtering options: for tops/dresses - sleeve length.
4. Categorization of dresses is often inaccurate. Understood that some dresses could be either casual, work, etc, but I've seen things like silver mini cocktail dresses categorized as casual.
Four very lovely Kate Spade handbags are my first purchases from thredUP. I have always loved the Kate Spade iconic shape, but I could never justify paying retail for it.
When I discovered the thredUP prices and the detailed descriptions of their items, I realized that some things are worth waiting for.
The handbags have arrived, and thredUP did not disappoint.
" "New' Will Never Be Necessary Again!"
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members