ThirdLove

I like one of their bras. Honestly I'd be perfectly happy purchasing one every six months or so but I get texts/emails with coupon codes and then they refuse to honor them. Dealing with customer service is a nightmare and I walk away feeling frustrated and really angry. Save yourself the frustration!

These bras are extremely cheaply made, and they sent me one where the straps were sewn in twisted. When I contacted them about it, they refused to replace or credit me. These bras are awful, and they don't stand behind their shoddy products. You'll be out an expensive bra and their customer service is truly terrible.

Ordered some bras before - returned them because of poor fit. It was quite a hassle the first time. The second time I tried to place an order, they refused to fulfill it, without specifying a reason. They happily charged my credit card though. Some company.

Given their poor reviews and poorly made products I am absolutely thrilled to warn other potential customers to avoid them. Stick with Nordstrom, Macy's or other reputable stores - who know how to treat their customers!

P.S. To see how out of touch these folks are, read their reply to this post. Alternate universe?

Thirdlove's site says 60 day return policy so I thought it was a reliable business. As it turns out, they won't refund an item if the tags are removed. I have very sensitive skin, so removed them. I purchased 2 bras and tore them each for a few hours. After the trial, I literally had bruises from the bras. $120 lesson: Don't deal with this deceitful company.

I had ordered from thirdlove for the first time, recognized an error immediately, followed the procedures stated on their website (must cancel within 50 minutes of ordering, can't have requested express shipping - I reached out to cancel within 3 minutes) but was told the cancellation policy would not be honored because it had already been "invoiced." Please beware these predatory practices.

I was told I'd receive a temporary credit until my return was received. I have the feeling if I did not follow up, they would have just kept my money. I contacted them after a month and they "Just put my credit through". I was told "The return was still in transit as they can take from 10 to 20 business days to arrive and a little more to be refunded, however since the return didn't have new updates on the status I have to proceed with the refund". A little more to be refunded - don't buy!

I purchase the (Sheer lift shortie). It has No support lift on the bottom of the butt, plus the the hemming on the top of the waist and bottom around the thigh legs area, needs to be a lot thicker to hold down. I sat down and it roll up on the thigh leg area. But I can say, it feels like I'm not wearing underwear that's a five star..

I ordered two bras from ThirdLove, neither of which fit at all. I was initially told I could not return them because I had worn them and don't have the original tags. Absurd - how am I to know the bras are uncomfortable if I haven't worn them?

After complaining publicly about this horrible return policy, I was contacted by ThirdLove's customer service and allowed to return the bras.

The company then refunded my original form of payment without consulting me, which resulted in my $128 being refunded to a card that is closed. That company now says they do not have my money either and ThirdLove refuses to refund me properly.

So they have the merchandise and I don't have my refund, so I essentially donated $128 to this multi million dollar company.

HORRIBLE experience, I will never ever shop there again and I will make sure everyone I know won't either.

I was incredibly excited when I first ordered from thirdlove and was actually able to find bras in my size.
I ended up ordering two of the 24 hr tshirt bras which is their best selling bra.
I immediately noticed that the straps were not non slip at all nor are they fully adjustable either, which is a deal breaker for a petite woman. That aside, they fit well. But after only a few months, they began to show obvious wear and tear. First, the underwire broke through on one of them and then the seams started coming loose on both. Sadly, I had no choice but to order from thirdlove again in November of 2022, because I can't find any other companies that carry my size.
I found a discount code online and hesitantly bought two more of the same style.
Big mistake.
They fell apart even quicker this time. They haven't even lasted 8 mths.
The seaming has come loose on both the cups, and it's so bad on one that it's no longer wearable.
Very disappointed with this company.

Many bras purchased and all fit well but 1 completely fell apart and was clearly defective. Return time passed but reached out to customers service. No response.

I reviewed my t-shirt bra as having too weak straps for a large cups. The "Senior" reached to offer a different size. That was not the problem. I knew to order a smaller size than recommended from a previous purchase (which was way too big by the recommendations).
Now, after washing this bra twice, the GLUE, yes the glue holding the fabric down between the cups has lifted.
Neither of my reviews have been posted, and they were respectful.

I purchased my first bra from Thirdlove in September, 2020. I then purchased 5 more because I loved mine. THEN, while I was sitting simply READING the plastic "underwire" just snapped! I immediately requested a replacement. They sent a very insulting email back about how to care for bras (I'm over 60, I think I already know how). When I pushed them, they said that their product is supposed to last only ONE year. What? I have Natori bras that are 20+ years old and I STILL wear them with NO flaws. Don't bother with Thirdlove.

The two issues I have are:
1.) They have not gotten either of my two orders correct! On my first order, I received a box addressed to me but filled with someone else's order! (Sorry Laura in Washington, DC - I'm sending back your order and hopefully you either get what you ordered or get a refund!)
2.) On my second order, one item was missing and I am unable to return another item that didn't fit (I feel like I'm now stuck with a $79 bra that I can't wear!)

This is absolutely silly. I will not be ordering again - it's too much trouble!

I will say, however, that customer service has been reasonably responsive and very helpful when I do get a response. But these are bra and underwear orders! I shouldn't have to spend this much time sorting things out - especially after having spent so much money. Ugh.

Finally, the quality seems a bit "meh". I haven't washed anything yet so I'm holding my breath that everything makes it through the gentle cycle more than once without damage.

Sorry to leave a bad review but...

I placed an order, wanted to try two sizes in some styles. Decided to just stick with the T-shirt bra. Was going to wait until it became available in red again.

Mailed back my return and I am still waiting for a refund. A return should not take 3 weeks as I was advised when I reached out via email and text.

Now the status on their website says return cancelled! What a headache. Thanks god I used the credit card that will at this point just add a credit once they see from the return tracking number they received it 8 plus days ago.

Terrible customer service. I've tried and tried to connect to their live chat and it never connects. Sent an e-mail, received a generic response. No phone number for immediate assistance. I have fit questions and only have 3 weeks remaining to return them. I like the bras but this level of (or lace thereof) service deters me from every purchasing again. Darn, the program sounded so awesome. Buyer beware!

I made a purchase more than a week ago, and have yet to receive confirmation of order fulfillment or shipping status. Tried to log into the site to check on my order, and the response I get, is that my email address does not exist, although they processed my payment!
Sent an email and received a note that CS will respond within 48-72 hours. Perhaps they take weekends off? This makes me very uncomfortable, wish I had looked at all the reviews before pulling the trigger.

I measured and took their sizing suggestion. For an overpriced bra, you'd think they would stand firm on their word of an easy return.
When I received it, it didn't fit. I was told to adjust the straps. I asked to return r get an exchange for something that would fit. Everything was made difficult and they only responded after three tries and an earlier poor review to supply a return slip for shipment. After a few weeks, I was only given a partial return of what I'd spent.
Not at all worth it. Don't bother.

I was very thorough when I answered the questions and provided examples of my bra size with 2 other companies. The bra I got in the mail could fit 3 of my breasts in each cup. Not sure how it was that far off but I'm not happy. Sending it back and won't reorder.

Wish I'd read the reviews of this company before I made the mistake of purchasing from them. Their return policy won't let me return unused underwear because I opened the poly bag and the bra I purchased gave me a welt on my upper abdomen…and according to their policy, I'm stuck with it