ThirdLove
Questions & Answers

Next to impossible! The website will not take most order numbers, and you cant get anyone to answer your e mails

Impossible, and if you do, they have no record of your purchase! Keep your receipts!

VERY difficult. Do not even bother with email. Use their chat and just accept that you'll have to sit there and wait until someone's available.

They are horrible. Best results in business hours by text. But your best bet is to avoid them in the first place. Never again!

Not easy at all, they do not make their phone number that easy to find and they prefer you contact them through email or text messaging. They also will send you responses from an AI so be careful.

It is virtually impossible to reach a real person. They filter all customer service questions and issues through an artificial intelligence application so customers receive automated responses. It's horrible.

Hello all! We have had to adjust our hours due to the recent circumstances and are still adjusting to working remotely, but we are available via live chat and email from 8AM-5PM PST Monday-Saturday.

Super easy, you can text, live chat, or email them... I have never had any issues, their customer service is based in California too, they are lovely to speak with!

I contacted them through Chat and got immediate, efficient help with sizing.