How easy is it to get a hold of customer service at Third Love?

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How easy is it to get a hold of customer service at Third Love?

asked by Stephen V. on 10/2/19

6 Answers

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Tracey U. on 4/7/20 · Answer 1 · 2020-04-07T09:37Z

Tracey U.

on 4/7/20

Next to impossible! The website will not take most order numbers, and you cant get anyone to answer your e mails

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Leslie H. on 10/2/19 · Answer 2 · 2019-10-02T10:53Z

Leslie H.

on 10/2/19

Impossible, and if you do, they have no record of your purchase! Keep your receipts!

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Stacie W. on 9/21/21 · Answer 3 · 2021-09-21T05:39Z

Stacie W.

on 9/21/21

It is virtually impossible to reach a real person. They filter all customer service questions and issues through an artificial intelligence application so customers receive automated responses. It's horrible.

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Carolynne D. [ThirdLove Rep] on 6/3/20 · Answer 4 · 2020-06-03T10:31Z

Carolynne D. [ThirdLove Rep]

on 6/3/20

Hello all! We have had to adjust our hours due to the recent circumstances and are still adjusting to working remotely, but we are available via live chat and email from 8AM-5PM PST Monday-Saturday.

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Justine S. on 12/2/19 · Answer 5 · 2019-12-02T02:20Z

Justine S.

on 12/2/19

Super easy, you can text, live chat, or email them... I have never had any issues, their customer service is based in California too, they are lovely to speak with!

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Frances B. on 10/2/19 · Answer 6 · 2019-10-02T01:49Z

Frances B.

on 10/2/19

I contacted them through Chat and got immediate, efficient help with sizing.

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