Carol P.’s Reviews of ThirdLove & more

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Underwear

2/10/19

I reviewed my t-shirt bra as having too weak straps for a large cups. The "Senior" reached to offer a different size. That was not the problem. I knew to order a smaller size than recommended from a previous purchase (which was way too big by the recommendations).
Now, after washing this bra twice, the GLUE, yes the glue holding the fabric down between the cups has lifted.
Neither of my reviews have been posted, and they were respectful.

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Tay L. – ThirdLove Rep Over a year old

Hello Carol, my name is Taylor and I'm a Senior member of the Customer Advocate team at ThirdLove. I am sorry to hear that your ThirdLove experience thus far has not been up to par. This is not something we want for our customers.

I would love to offer my assistance, in order to do so, I will need some further information from you! There are two ways that we can proceed from here.

The first option is for you to provide me with your ThirdLove order number on this platform. The second is for you to send an email to hello@thirdlove.com and mention this review and my name (Taylor L.) in the subject line. From there I will be happy to assist you to the best of my ability.

I hope to hear from you and look forward to assisting with a resolution.