The Mine

I ordered a hot tub that clearly shows as in stock on their website. A few days later the order status shows as back-ordered for 4 months. Although it is still "in stock". Cancelled, will never order anything from them again.

Update 1 on 12/4: Received an email explaining the issue which was appreciated. It appears they don't carry any stock, they basically process orders from manufacturers and have to rely on them to provide up to date info. The manufacturer updated The Mine five days ago that their hot tub will not be available until March. However, the website still says it is in stock and the estimated ship date is in 2 days. I have moved on and bought a much better hot tub from Costco, a retailer that I can trust.

Update 2: Checked stock status on 12/5 and it is now updated to reflect out of stock until March.

Ordered tv stand on Nov. 24,2017. This is Jan. 22,2018 & still have not received my order. Have called 4 times to co. & once to delivery co. Have never gotten the delivery co. To call back & the mine only gives me the run-a-round (the weather, etc.). I don't know if I will ever get my tv stand. As of this moment I am waiting to talk to someone who has me on hold to see where my merchandise is. Don't think she's coming back online. Never do business with this co.

After ranting about the poor service I received from this company I was contacted within 12 hours by a very helpful and courteous women named Racheal, she explained that my case was not handled properly by the customer service representative and they are correcting it immediately! She resolved all the issues I was having and followed up continuously throughout the entire process even checking after the delivery to be sure it was delivered perfectly! What a wonderful experience after all! I will gladly use this company again!

Im a contractor and was referred by Lowes who owns the site from what I was told. Bought a tub with white glove service. It took 3 months and 4 tries to get the product in the house and Undamaged and my own labor to move it. So much for the white glove service and they said they would issue me a credit but when I tried to give them a second chance they wouldnt let me use it as a credit basically just a coupon like they always offer. They wasted my time and money Terrible terrible order from anywhere else. As someone who spends thousands every year at various online and brick and mortar stores save yourself the headaches and move on.

I ordered a bedspread from The Mine that the website said was in stock. After waiting almost a week and never getting a shipping email I contacted them. They said it would ship out within a day or two. Another week later I check the status of my order and it says the bedspread wouldnt be available to ship for two more months! Mind you they had already charged my credit card. I emailed them and never got a response back so I called them. I was told that they do not have anything in stock on hand. They order everything from the manufacturer and if they (the manufacturer) were out of stock they couldnt help it. When asked how they could sell something they didnt have I never got a straight answer. She did say she hears this all day so apparently they do it all the time. I promptly cancelled my order. The customer service person was very professional, its the company itself I have a problem with. If Lowes does own the site they should be ashamed.

I should have read the reviews first. I placed an order on Nov. 29th expecting it to arrive by Christmas. I was even told it would ship by December 5th by the agent. As it turns out they do not have in stock and order from the manufacturer on demand. As of Dec. 16th it still has not shipped and no updates. This seems like a scam to get my money as I paid for it already and use my funds to support their poor business practices. I could have ordered from elsewhere. Now my grandson will not get the gift I ordered for him on Christmas. Do not trust this company!

No words can describe how unprofessional this company is. Told us our delivery date and gave us a window from 12-5pm. Never showed up and never called to explain why. Had to hunt them down, after hours passed we finally got in touch. Then found out it would still be another 2 hours before delivery. The truck shows up at 930pm on a Monday night. The delivery men said they can't bring it inside. My husband had to ask a neighbor for help at that hour, in order to get it inside ourselves. Wouldn't recommend this company to my worst nightmare! Called to talk to manager and they just give you the run a round. Save yourself the hassle, order elsewhere!

Worst experience I've ever had with a website. EVER.
They lost my package and had no follow up. I finally followed up, and they re-ordered.
Then, the package sat in a warehouse because they again had no follow up. I called again, and will hopefully get it delivered. But my gut says ill never get it. WILL NEVER USE AGAIN. EVER. EVER. EVER.

I would have been better off flying to NJ to pick up the package, and fly back with it. This company needs to be shut down.

Absolutely horrible experience. I will NEVER order anything from this terrible company ever again and it is my hope that this company is shut down by the government for ripping off customers like they do. I ordered a bench about a month ago and all I've gotten from their "customer service" is the runaround. It's amazing to me that this company is still in business. Do they even deliver anything they promise of is this just some scam outfit? Isn't there a consumer affairs department that protects customers from con artists like this?

Very disappointed and I was ripped off but I just want to make sure that nobody else falls for the scam. ATG stores is a theft operation. Order from them and you'll waste your money.

Shop elsewhere: I ordered a track light for the bathroom that was listed as IN STOCK. A week later I got an email stating it was out of stock and would ship in 3 weeks (initially the web site had a 2 day shipping date). I did not want to wait that long so tried to cancel... representative said it would take 5 days to do this even though they charged my credit card immediately when I placed the order. I would not buy from this website again.

Ordered a dining room set. Received 2 of 4 chairs with broken backs and the table has a cracked corner. I contacted customer service the same night and the automated message said the average wait time was 3 min. After over an hour on hold I was told I would receive an email within 5-7 days with a resolution. After 10 days, I sent a follow up email every day for three days with no response. I finally disputed the charge with my credit card. I never did get the promised resolution and still have the damaged furniture. Do yourself a favor. Buy somewhere else.

Can't believe Lowes would tarnish their reputation being associated with this company.
Bought 2 LED lights, neither one worked and talked with service rep about getting return and getting refund. No response from their supplier company so rep said they would apply refund to credit card within 72 hours. After 10 emails and at least 8 calls, lots of time on hold, and numerous excuses and apologies, I received refund finally after almost 4 months. Worst product and service I ever received.

I didn't even complete an order. I order on-line all the time and luckily, I used PayPal to check out. Apparently, they are on a list of suspicious merchants so the transaction didn't go through. I have never had a problem with PayPal so I tried changing my name(maiden name on PP) and then changing to my maiden name on the purchase site. Red msg. You may wish to try another credit card... HA. The Customer Support # is *******541 which white pages says doesn't exist. Now I'm worried about identity fraud. Definitely shady and Thank Goodness for PayPal.