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Obviously this is a Chinese company trying to "act" like they care about their customers but they do not. Ordered 3 shirts, all too small no matter what they say about their "size chart" that is not factual. I have sent several emails about "returning" them but it is my responsibility to ship them back to China? Not worth the price Stay clear unless you know the clothes will "fit"
Tip for consumers:
Be careful, this is a Chinese company masking them s a US based company.
Products used:
Shirts
I should have read the reviews first. I placed an order on Nov. 29th expecting it to arrive by Christmas. I was even told it would ship by December 5th by the agent. As it turns out they do not have in stock and order from the manufacturer on demand. As of Dec. 16th it still has not shipped and no updates. This seems like a scam to get my money as I paid for it already and use my funds to support their poor business practices. I could have ordered from elsewhere. Now my grandson will not get the gift I ordered for him on Christmas. Do not trust this company!
Doug - Thank you for reaching out to The Mine. A dedicated member of our Customer Care team has been working with you. We are so glad that the item arrived on time for Christmas for your grandson! Thank you - The Mine
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Never received my order and would not answer any of my emails. Have copies of all my effect of...
Hi Doug W,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Did you refer to the size chart before you placed the order?
You can request to return or exchange the items if you are not satisfied with the order. And we provide a US return address. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team