The Mine Questions & Answers

Here’s what consumers have asked with answers from The Mine staff and previous consumers.

10 questions answered

30% answered in 1 day

Question:

Id like to order a # 6936 nearly natural artificial cycas tree and want to know if theyre in stock. its listed on google express for $159. Id like to order a # 6936 nearly natural artificial cycas tree and want to know if theyre in stock. its listed on google express for $159.

Answer:

Robert, currently our inventory indicates that it is in stock but our system will contact the manufacturer to verify once an order is placed.

By Melissa C., over a year old

Question:

I bought a very high end coffee machine from you. did not unpack it and found my living conditions and my needs to have changed. any chance of a retur I bought a very high end coffee machine from you. did not unpack it and found my living conditions and my needs to have changed. any chance of a retur

Answer:

Brad, feel free to reach out to our Customer Care team at 1-844-843-6463 or via email at support@themine.com so they can look into your specific order and see if it qualifies for a return. Thank you - The Mine

By Melissa C., over a year old

Question:

Are these products available to ship global furniture usa u559 lv chair, loveseat and couch? Are these products available to ship global furniture usa u559 lv chair, loveseat and couch?

Answer:

Janice, we definitely have them in stock!

By Melissa C. over a year old

Question:

I ordered a modway chair back in march with a very good discount. the money was booked from my credit card back in march. since then the item went on backorder twice! now i am being told they might get it end of july (4 months from order). this looks like the company does not want to honor the order at this price. ha somebody made the same experience? I ordered a modway chair back in march with a very good discount. the money was booked from my credit card back in march. since then the item went on backorder twice! now i am being told they might get it end of july (4 months from order). this looks like the company does not want to honor the order at this price. ha somebody made the same experience?

Answer:

Liz, we would like to look into this order further to resolve your issue. Can you provide us with an order #, or the email you purchased the order with? Thank you! - The Mine

By Melissa C. over a year old

Question:

I am looking at an item that i would like to order but there are many negative reviews and the item is non returnable. what if i receive the item damaged or the item is incorrect etc.

Answer:

Mink, we have an incredible Customer Care team that would be happy to assist in any potential order issue. We are dedicated to making sure the item arrives on time and in the best condition and if it isn't we will make every effort to correct it. Additionally, we have a Personal Concierge team that can assist if you would like a member of our team to watch your order from placement to delivery and give you updates on the way! Thank you for inquiring and we hope you shop with us soon!

By Melissa C. over a year old

Question:

Do you have a 800 # that is not disconnect for the atg home furnishing store Do you have a 800 # that is not disconnect for the atg home furnishing store

Answer:

Connie, we have recently re-branded and have changed our name to The Mine, formerly ATGStores.com. To reach our team please dial 1-844-843-6463 to reach out team. Thank you!

By Melissa C. over a year old

Question:

Are dining room tables and chairs shipped by atg or from manufacturer? Are dining room tables and chairs shipped by atg or from manufacturer?

Answer:

Tim, we are a drop-ship only company which means we ship directly from the manufacturer to the customer and do not hold any inventory ourselves. If you purchase an item, it will come directly from the manufacturer. Let us know if you have any further questions!

By Melissa C. over a year old

Question:

Is this a real site? Is this a real site?

Answer:

Savannah, we are indeed! You can find us at www.themine.com for all your home furnishing needs!

By Melissa C. over a year old

Question:

Bbb member? Bbb member?

Answer:

Hello Imani, ATGStores.com is a BBB Accredited Business with an A+ rating! Feel free to read more about our success and business here: http://www.bbb.org/western-washington/business-reviews/internet-shopping/atgstores-com-in-kirkland-wa-6025336/

By Nick H. over a year old

Question:

Do have free shipping or do you charge separately for shipping? Do have free shipping or do you charge separately for shipping?

Answer:

Hello Sam, Each order is shipped using one of three standard methods depending upon what is best suited for your delivery. Most small to medium-sized orders will ship FREE using UPS or FedEx Ground Services. For more information on our shipping policies check out: https://www.atgstores.com/about/policies.aspx

By Nick H. over a year old

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

The Mine Questions & Answers

Id like to order a # 6936 nearly natural artificial cycas tree and want to know if theyre in stock. its listed on google express for $159. Id like to order a # 6936 nearly natural artificial cycas tree and want to know if theyre in stock. its listed on google express for $159.

Are these products available to ship global furniture usa u559 lv chair, loveseat and couch? Are these products available to ship global furniture usa u559 lv chair, loveseat and couch?

Do you have a 800 # that is not disconnect for the atg home furnishing store Do you have a 800 # that is not disconnect for the atg home furnishing store

Are dining room tables and chairs shipped by atg or from manufacturer? Are dining room tables and chairs shipped by atg or from manufacturer?

Is this a real site? Is this a real site?

Bbb member? Bbb member?

Do have free shipping or do you charge separately for shipping? Do have free shipping or do you charge separately for shipping?

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