The Mine

This is not a legit business, should be avoided, and probably should be shut down by the FTC or whoever has such power. I've had the same problem as others: Placed an order, got an email indicating the items were "on backorder" for a month and was asked if that's ok. I said no, please cancel the order. I then saw that my credit card had been charged for the full amount, and when I called back about having them reverse it, they said it takes a week to do so... pending hearing back from the manufacturer, which could still incur "restocking fees." I indicated how wholly unacceptable this was, and even found a few lines in their own policy statement that said they don't charge you until the order is shipped. All of their replies are cut/paste responses that don't answer my questions or address the issue.

The bench I wanted to order was originally out of stock so I signed up for email notification once it was in. When I received the email that it was in stock, I was able sign on and order easily. Benches arrived shortly thereafter in good condition. Assembly was easy. I am very happy with the quality and look and have been enjoying looking at, and sitting on them. My only gripe would be that they did not include any instructions/recommendations for care such as frequency and type of oil to maintain the wood.

**WARNING**

This company does not honor returns, despite the website saying No Hassle Returns.

Horrible customer service. They seem to only be a middle man to other product manufacturers - and they will either blame the manufacturer or the customer for product and return issues. There is no accountability or understanding of basic customer support.

Don't be Bait & Switched! I wish there was a lower rating than one star.

If you look at their Facebook page and Yelp page, the same apology and escalation email is posted as a reply. I've escalated several times and the response was 'there is nothing we can do for you".

Simply posting a seemingly proactive reply on these social sites doesn't mean this company honors their pre-sell advertising, like No Hassle Returns. It's just another gimmick to make themselves look good. FAIL.

AVOID! I wish I had read reviews here before doing business with these scoundrels. Shipped me a product that was quite different in appearance than what was shown on their web site. Told me they'd send call tags for return shipping and arrange a refund. Did not do so. Did not respond to repeated emails. Phone rep then told me that they wouldn't honor the original refund offer. The web site says "No Hassle Returns" -- that's bull.

I wanted to buy a desk and tried to use the stores advertised 110% price match guarantee since I saw it cheaper somewhere else. They wasted about 30 minutes of my time on the phone before telling me that they couldn't price match the product even though it met all of their criteria. No explanation, just said "the difference is too large" (it was about $17 less). Total waste of time. If this is any indication, their customer service is completely terrible. They don't put the customer first at all. Warning! Stay away!

I pretty much agree with the others. Lowe's should be ashamed of themselves. The product I received came in a million pieces and was hard to assemble, never did come together straight, had stickers all over the wood, and deep gashes. Could not return it, once it was out of the box it was not going back in. I sent pictures and they offered me a small refund to compensate for the damage. I wrote a review on their website and they DID NOT PUBLISH IT. I gave the product 3 stars, so the review was fair. I emailed as to why the review was not published and got no response. I am disgusted with merchants who only publish positive reviews.

I ordered a teak table in October 2011. It arrived damaged. I went through the return process with the company and UPS picked up the table on November 2,2011. I asked for a refund. I have still not received a refund, over three months later. The company keeps saying they are waiting on the shipping company to approve the claim. At first the company was very good with quick, albeit, useless responses. Now I don't hear from them. They owe me $511.20. I was interested in some of their other items, I wouldn't touch them with a ten foot pole now.