Overview
The Classy Home has a rating of 2.8 stars from 169 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with The Classy Home most frequently mention customer service, return shipping and worst experience. The Classy Home ranks 33rd among Furniture sites.
Purchased bedroom & dining room that came 2 weeks late after been living out of boxes for over a month. Received items in good condition, however wrong color. Description said "2 Acme Furniture Versailles Gray Arm Chairs". Their words exactly! The chairs are brown. Same thing with the bedroom set and the headboard is beige. I had my whole dining room and bedroom painted gray with silver rag roll before moving into our new home and the furniture is nothing close to gray! The bone white is yellow on most the wood and bone on only a couple of pieces so they obviously sent me furniture from 2 different lots! It took me hours to get a live person who had a scripted response that they are not responsible for the computer resolution or lighting in your room that may distort your picture. I didn't go by the picture, I went by the word "gray"! Gray is not brown or beige. I sent them pictures and now they want pictures of all the boxes which we have and kept the furniture in them. But what a hassle. The policy states 25% restocking fee plus cost of round trip shipping regardless of whether you paid for shipping or if it was discounted. They basically hold an out of state purchaser hostage to the sale! I asked to just exchange for the antique silver set in the bedroom and dining room and we would have a win win situation but instead they want to make it difficult and expensive. It will cost them more in bad ratings and reviews than if they would just accommodate the customer.
You can clearly see from the photos that the two nightstands are from different color lots as is the dresser and chest of drawers. The sideboard is clearly beige next to my gray walls. I will follow up on this site to post more after we take photos this weekend for them if the dining room set.
Excellent communication throughout the entire process. Even rushed the delivery due to my travel schedule. Fantastic customer service.
Thanks for your positive feedback! We're glad to hear about your great experience!
Beautiful furniture, not completely strong but solid enough. Takes a while to arrive but worth the wait.
Thank you for your great feedback! Looking forward to serving you again in the future!
Ordered a desk and office chair.great price.fast delivery and great to work with.will definitely return!
Thank You Melissa! Looking forward to serving you again sometime.
Item arrived on date scheduled and in perfect condition. Delivery was also handled with care and in a professional manner.
Thank you Joann. We appreciate your feedback!
All in all great but it did take a bit longer than I expected but worked out fine as we were not ready to place it in room
Patricia, thanks so much for your feedback we really appreciate it! Looking forward to serving you in the future.
Booked this king bed set online and had to wait 45 days to get it. Took some time to assemble but a very nice set to have.
Thank you for your feedback!
Very beautiful ottoman. Just what I wanted. Perfect colors. Right under my window where I wanted it to sit.
Thank you Carmel, I'm happy to hear about your satisfaction. We look forward to serving you again in the future.
Was a little skeptical to order furniture online but was pleasantly surprised! Item was ordered Tuesday delivered by Friday!
Hi Alexis, thanks for your sharing your positive experience with us. We look forward to serving you again in the future!
The chairs were exactly has described and the order arrived earlier than expected. I am very happy with order
Thanks Linda! We're glad to hear about your satisfaction. Can't wait to serve you again sometime.
Love the bunk beds, but took forever to get my order! Item ended up back ordered and took over a month to receive my order.
The service was gd and the price is right... And i love the quality of the furniture. Can't wait to buy more. See you soon.
Thanks Dorothy, I realy appreciate your feedback! I'm happy to hear abotu your satisfaction. Looking forward to serving you again sometime!
I originally found this comforter on Wayfair. It was exactly what I'd been looking for, but it was a bit pricey. So glad I found it here for $50 less
Hi Kristi, We're happy to hear that you are satisfied with your comforter. We look forward to serving you again in the future!
I ordered a piece in June and it has yet to arrive. This is ridiculous. I get notified that it is delayed, delayed, delayed. Never again.
I love the rug. It took a little longer than I expected but worth the wait.
Thanks Kathleen, use it in good health! Looking forward to serving you again in the future!
Fast delivery. Beautiful item. Will order from the Classy Home again. Great prices!
Thanks Sheryl, looking forward to serving you again some time!
All furniture shipped is good order and assembled.
Thank you for your amazing feedback Reginald!
I had a great experience every thing went fast and smooth sailing will purchase more furniture here.
Thank you! Looking forward to serving you again in the future.
My experience was great delivered on time kept me up to date with shipping. Lovely table came as shown and i love it
Laura, were so glad to hear about your satisfaction! Looking forward to serving you again in the future!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Heide, thank you for your amazing feedback! We really appreciate it! Looking forward to serving you again some time!