The Brick

I bought a lift chair for my ailing father. The three parts making up the backing were not aligned, which is not only a cosmetic but potentially also a structural problem. I was told defiantly that the offer of 300 dollar refund is more than what they should give, even though I asked repeatedly For a new chair. Horrendous, appalling service. Will never buy again from the Brick!

I bought 55" TV and 2 days later I went to the store to pay the difference and get a 65" TV. They told me their policy doesn't allow it. I asked them what option I have and I have to buy another TV if I want 65".
My advise is never shop at this place online or in store. If you go back for any customer service, yo will be treated like you should not be there.

Furniture bought 2 years ago, furniture really good but we never suggest any one to get flexiti card from brick. They says something else and you believe on them, but they do totally different. So our experience is either don't get flexiti card from them. If you get it then make sure you get clear points about payments and specially about their flexiti card insurance. Which is we never get it but they charge us and it's really expensive.

I paid this sofa 5 weeks ago and today just delivered to my house. After delivery man installed the sofa there was a cut on the middle seat and I called the customer service right away asked to solve the problem. Now I am waiting for response but no answer yet!

I bought a couch there, it twisted and got all out of shape. It was deemed unfixable and was told to pick out another one. I didn't see any I liked but settled on one $400 more! This one is doing the same thing. I told them I want my $1700 back. I was quickly told No. I've been pushing the issue for weeks now, and yesterday the manager of that store offered me a settlement of $320 and keep the couch. This is absurd! I'm contacting the Better Business Bureau today. Out of 2 sofas I bought, there both garbage. All I want is my money back. Simple as that. I will keep posting updates on this matter to let everyone know the outcome.

I had such a fantastic experience with everything. From the wonderful salesman to delivery and assembly. I would definitely buy from them again. Beautiful bedroom set. Looks great.

Ordered a washing machine on Wednesday, got a confirmation for delivery on Friday. Booked day off work and reserved our condo elevator. Today, Thursday, we hear from them that the delivery cannot be made. Took several phone calls to learn the original delivery confirmation should never have been made owing to the fact that the connection assessment had to first be done. Finally got an agent committed to help us, and he did follow through by refunding our payment immediately, thanks. This seems to be a common problem with their company/customer service culture.

All items came as promised in great condition. I have no complaints. Coffee table needed to be assembled and with the Alan key supplied went together easily. I'm happy with our purchase.

You purchase from the brick, they organize the delivery people, they organize the assembly people, and then, when you're room is damaged by those people, they claim they are not responsible for any of that. You have pictures of the proof, and all they can say is, we are not responsible for our staff. This is a terrible company, they never stand by any of their products, or services, and I hope, in the future, everyone will shop elsewhere, and not purchase from the brick.

I bought a mattress about e years ago to put in one of our guess bedrooms hardly slept on.but went down like a hammock. Very disappointed gir over s year I have been trying to reach the sales person and.csnnit get anyone to call me back

I bought my furniture with extended warranty, now I want to claim my warranty. As per rep who sold me the warranty told me everything is covered for 5 years.
But when I submit my claim they said it is not covered.
The Brick employee hiding the information and upsell the warranty with the furniture to make more commission from the customer. Just want to tell everyone who are planning to buy furniture and warranty from the brick please don't waste your money and time. Try local stores they have better designs and they didn't do any false promises and are more transparent than Brick store

We had a pleasant shopping experience at the Brick in Timmins. We purchased new appliances for our newly renovated kitchen…special thank you and shout out to Donna Cecchini who is very knowledgeable on the products and ensured that delivery suited our timeline. We love our new LG appliances. Great job Timmins Brick.

The brick store and the warranty department are so bad, it is easy to take money from people for warranty but it is hard to claim it. It's giving me a hard time just to claim my warranty money. And the people working at brick have no knowledge, every one say something different. Even I try to use my warranty for the sofa, I couldn't and the technician came and didn't do any thing, they told me that's mean i used my warranty. I don't recommend the warranty at the brick because it just waste money and you can't use them and is not easy to claim it.

We bought a loveseat and 2 recliners in July 2018.We bought the extended warranty as well and were told it covered any damage no matter what. They gave us some furniture protector spray to put on the furniture which we used. I went into the store before the warranty was up to complain that the recliners weren't reclining properly and had some paint on them. I also complained that loveseat was badly worn and the wood had chunks out of it. 1 month later we get a call a repair man he sets up an appointment for in 1 month. He comes only looks at one of chairs states he can't do anything about the paint on the other and refuses to look at the loveseat. He comes back one month later he fixes the chair and again refuses to look at the loveseat. We call the Brick back and they set up another appointment for the loveseat a repair man to come and take pictures. He says to wait 10 days and we will get and answers, its now been a month and 6 months since I first complained and when I call they state they will let me know soon. These are some of the pictures of the couch most of them did not want to download. You can see the worn out fabric, the sides giving out and chunks of wood breaking off. 5 minutes after this review went up they called they are not honouring their review because even though they said the warranty covered all damages some of the damage looks like it might be from an animal and they don't cover that its not included in all damage. HUH. The caved in sides should have been called in before they caved in as well again HUH and the worn out fabric should have been called in before it started to wear out again huh maybe we should have called in the warranty before we used so it would have any signs of use before it had any signs of wear and tear.I guess I should have mentioned we bought a fitted couch protector blanket for the loveseat which was always on it so our dog didn't shed all over the couch.

Dryer purchased on Dec. 29. Delivered, but not installed on Jan. 10. Appointment with a technician on Jan. 29. He looked at the dryer and said "Oh I don't do that!". Paid $250 for this. Client service is a joke, unable to make another appointment to install dryer (They've been "looking at the schedule to determine availability" for 2 days now).

Sales rep was totally useless when I went back to the store to try and find a solution. Super aggressive with me and his coworker, who was trying to help. He also gave me inaccurate information, which I'm lucky I did not use, or it would have made matters worse.

I had to purchase a $120 kit for the installation (from another company, they don't carry what is necessary to install their own appliances!) as I need a side vent to be installed. That's like buying a car with no wheels. Kit should be included, or at least available in their stores.

"Bad service" doesn't even begin to describe my experience. I'll never buy anything from The Brick, ever again.

We bought a sectional and we just love it. Customer Service was wonderful very pleasant, shopping experience, and a very nice quality piece of furniture.

Yesterday we received our order of beautiful furniture from The Brick in Huntsville Ontario. As seniors we ran into a glitch. Keldyn came to assist us and solved the problem. He was accommodating, professional and polite. His personal assistance was greatly appreciated.
Thank you again Keldyn in Huntsville and thank you Julie for coordinating everything for us!
Gail and Kirk Du Guid

Purchased a gas range along with a microwave with a built in hood fan.
The installation team called a few times already. Got a feeling the right hand don't know what the left hand is done as the dispatcher doesn't seem to know where their techs schedule are.
Items are drop off on time by their delivery team yesterday. The old microwave is remove and new one is installed, gas stove is disconnected but the tech don't know how to install the new gas range.advised another tech will come by. After 4 hours of waiting and calling back and forth.
End result no clue when the tech will come and hook up the gas range.
Now we are not able to cook for the weekend with a disable mom.
May have to hire another company to hook up.
Another problem is we have prepaid the brick for the work.
Worst experience dealing with the installation department at the brick.
Delivery department was ok.

My husband and I went shopping today at the Brick as the tent sale was going on. We were wanting to buy
A new washer and dryer. Before we were in the store a very friendly employee asked if he could help
Us and we told him what we were looking for. He directed us to Angela Wong and she helped us.
A wonderful lady and helped us with choosing the right ones to buy. Such a personable and caring lady.
We were happy with the price and the service was great. Joy & Bruce

I had a problem. I contacted The Brick and they were nice! I was happy talking with them. I'm looking forward shopping with them again!

I purchased a Madison Sofa Table from The Brick located in Sarnia, which have two identical vertical lines impressed into the wood where something heavy and possibly square was dropped on the face of one of the drawers. I took pictures the day after I picked it up and sent them to The Brick, Sarnia location.

A customer service person first told me that she compared the picture to the floor model and that they are the same and that the marks are natural wood imperfections. This was a lie because there was no floor model. The sales person at the time of purchase showed me the website model that matches the coffee table and end table that I purchased because they didn't have a floor model out on the floor.

Then an associate sent me a picture showing the website model and told me they were the same, which they are not because the website model does not have two vertical impressions that go against the grain of the wood. Funny thing is that when he responded to me, he didn't cut out the correspondence between him and the first customer service person and tried to recall the email when noticed that they sent their conversation to me. In that conversation, without looking at the picture, she told the second customer service person that she had already denied my claim. She was not willing to acknowledge the damage to the drawer.

When I am still not satisfied and pointed out that the website model and what was delivered to me are not the same and that my purchase has two vertical impressions in the wood, which the website model does not have, the first customer service person who lied to me about comparing my pictures to the non-existing floor model, told me that no two items are the same with natural wood imperfections.

Has anyone ever seen two identical natural wood imperfections that are located in the same place, same length, same depth impression and same width? Never. These marks were obviously made by something heavy and square landing on the face of the drawer.

Satisfaction Guarantee? Not in my experience. The Brick refuses to honor their replacement policy of damaged items. I'm not even asking for the whole unit to be replaced, just the one damaged drawer. There are three drawers in total. I understand that the furniture came from either China or Thailand and that things sometimes get damaged during the shipping, but to out-right deny the damage and say its a wood imperfection, lie and say they've compared it to a non-existing floor model is bad business in my view. Here are pictures of what I received, a close up of one of the damaged wood impressions and the website model. Does the drawer look damaged to you or would you call this "natural wood imperfections"? I have never seen two identical natural wood impressions in the same place.

Bought a Fridge from the SUNRIDGE Calgary Location. Has a 2 Year Manufacturer's warranty. Bought Their 4-year extended warranty, Thinking we now have a 6-year warranty (FALSE). They refuse to honor that because their policy starts after 1 year Manufacturer's warranty doesn't matter if the manufacturer gives 2 years, they overlay the manufactures warranty voiding out 1 year. In other words, we lost 1 year of our warranty. Talked to the salesman and his manager who went beyond integrity to lie and tell us we don't have what we paid for.

I'm very happy with Chris and Kendal from the Camrose Brick for delivering my new range. Very Courteous guys