The Brick

Extended warranty cash towards a new purchase if the warranty is not used is a scam. My email receipt, pdf copy, phone call over the phone with how to claim the warranty money back, and sales person in the store all failed to hint or mention any conditions that may prevent you from retrieving your money after. When asked where the policy is stated on my purchase, I was given a new print out with it on the back and was told I am expected to read the fine print. Funny how none of the staff I spoke with mention that? Although your sales people are friendly and helpful I think most customers would appreciated it if you could be more upfront about your 90 day policy on getting your un-used warranty money back.

I submitted Claim for my King Size Mattress, with all the information I could provide on Jun 13 through the online link they asked me to do so including Pictures. I have visited the 3 times store in person, with no outcome. Please don't rely on their mattress warranty and their customer services. If things become better, I will update but as of today, to me, Bricks warranty system all looks fake and unreliable. Claim ID *******

1 star because I can't get lower! Mother in-law passed away leaving a 2 month old chair with extended warranty, foam is sagging and bunched up already, looks like the chair is at least 2 years old and it's not covered under warranty of course, what a piece of crap and not a cheap one. I definitely won't be purchasing anything from The Brick ever.

Went to buy a mattress. In store, sign says 2700, I told the guy, I am not going to spend that much money, he says for me, I can do 1580. So try some and he says only the one I tried is in stock to ship, all others are unavailable. He says he will throw in the pillow, half price local delivery and a mattress protector, I say okay, let's write it up. I give him my info and he tells me the receipt will be emailed. I pay. I get home and check email, receipt says 1200 for bed, same price as the website sale. I just "bought" a $200 bleeping pillow…

I bought 55" TV and 2 days later I went to the store to pay the difference and get a 65" TV. They told me their policy doesn't allow it. I asked them what option I have and I have to buy another TV if I want 65".
My advise is never shop at this place online or in store. If you go back for any customer service, yo will be treated like you should not be there.

I ordered a freezer after the same girl promised to talk out my old one when the new one arrived. I've paid for the freezer and moving out fee.
But the delivery person refused to take out my old freezer when he delivered new one.
The customer service department of The Brick has NEVER been writing a email to me despite that I gave them emails many times in different ways.
Their actions give the impression that once they receive the money, they consider their job done, and they try to avoid any further responsibilities or commitments.

I don't even want to select their rating bcz it has no option zero and minus star. So it's about, Review team respond us to fix our concern over a broken bed bed within only 3 months of purchasing, Promising we would be contacted within 1 business day by manager of store in Kirkland. It's been over a month no reply, no contact, no technician service. How come they are dealing with such high prices appliance with zero customer care in country like Canada where is law and order should be followed? People invest their hard earned money in their store, at-least expect them to listen to complains about faulty and poor quality stuff.Very disappointed! We feel robed by them after spending thousands of dollars here.

The Brick advertises "have it delivered " but refused to consider delivery to my rural property which is 25 minutes from their store—likely closer than some Calgary addresses! Also price on appliance (washing machine) was $300. More than other stores. When I asked salesman about this, he said their sale ticket had fallen off & their machine was the same price as other stores! Then he put "sale price" card into a plastic sleeve—didn't look possible for it to slip out?

Would never attempt to purchase from them again! Ignored my wife completely when she went by herself. When I went with her they would not leave us alone.
Made the mistake of ordering and had delivered one item. The delivery men were rude, unhelpful, and basically lazy. Needed to return it as it was damaged in the delivery, and have been waiting a month for my refund!
Go anywhere else but the Brick for your furniture or home decor

I bought a freezer In W Vancouver close to a year ago. Arrived with a dent at the bottom. Asked for, and was agreed that a replacement would be given. That was last Oct, now is August the next year. Date keeps getting pushed ahead, they have my money. Freezer still taped up as it arrived, with no replacement. No follow-ups, I do the calling, manager never phoned back. When I did reach her was told 'she has no control'. Terrible and not acceptable service. Now told the date Aug 25, could be longer. Support chat gave me a ticket #, but said they have no access to, and do not know the upper corporate managements name or phone numbers. Have never had such horrible service, and am at wits end with this company.

Ordered furniture. Was given multiple confirmations of delivery timeframe. Delivery time was missed at which point I tried to call customer service (no driver contact info available and tracking was not reliable), customer service line hung up on me a couple of times and eventually got through to an agent who assured me that it would be delivered by 4pm, so I waiting another couple of hours and then at 5pm the driver cancelled. At this point I've been waiting literally all day so am really disappointed. I contact customer service who offer no solution and say it could be days before they can try send it back out. No real solution offered, meanwhile I am without furniture and down about $1700. Would never go near this company again.

The number of problems and issues while making a purchase from the Brick in Niagara Falls would fill several pages, needless to say it was a horrible experience and I will never subject myself to them ever again. If not for the hard work of woman named Jackie, the entire order would have been returned, possibly by way of their front window. They really need to recognize how fortunate they are to have her within their highly flawed business. She is the only star they have or deserve.

I bought a bed frame from this ridiculous company The Brick. Shame on me back in August. It is now January and well I still don't have it. I have been told that if I didn't accept delivery when it fit into their schedule they would not guarantee it would be available even though it's fully paid for. I am so dissatisfied with the service. I will never shop there again and will not support any positive feedback ever.

Warning would not buy couches from the Brick, I have been waiting 8 months for a couch and no one has been able to provide update on the status of my delivery. Telling the customer "next month" when you have done that for 6 months straight, is not an update. I have followed up numerous times speaking with several different people and no response to my question regarding an actual delivery time. Hard to believe a long standing Canadian Company would have such poor customer service. Let alone how is any retailer is able to advertise or sell a product they cannot deliver in 8 months baffles me. They were quick to charge me for the couch, so they have the money for it, but I am still empty handed.
Avoid yourself the headache and look elsewhere for couches.

The moment you step into the store. You are followed by desperate sales clerk who persuade you to buy warranty on your purchase. By claiming you get a give card for amount paid if you don't make a claim.
I went to get my gift card and was told it only valid with purchase of $400 before taxes.
Why would anyone spend $400 on stuff you don't need to reclaim your $139.00?
Not once did any Sales Clerk ever mention this.
Also you only have 90 days to claim to "SO-CALLED CREDIT".
Customer. BEWARE!
The Brick sells poor quality products and has deceptive Sales Clerk.
I will never shop there again.!

Firstly, they sell very poor quality furniture.The legs fell off our wing chairs within a year. Secondly, they make no effort to provide service in a timely manner. Very much regret shopping at the Brick.