The BrickReviews 541

Tonight I went into the Brick and bought a washing machine from Nabeel K. Nebeel was friendly knew his product information, and was very efficient. It was a very nice shopping experience!

I had a disgusting experience with their two afro delivery men who were extremely rude and unprofessional. Right from the beginning they were constantly complaining and whining about everything like spoiled little j**ks, and one started cursing using God's name in vain when I wished to inspect the appliance. They almost roughly 'dropped' it from the truck but did not when they saw me watching, and did not use a ramp to unload and they dirtied my appliance on the slushy road. They rushed me to sign the paper, unwilling to give me a minute to check the appliance and started whining again, acting as if they were more important than the customers. Without us, these two entitled creeps would have no job.

Because of their crude behavior, I did not feel safe letting them enter my home but had them leave the appliance on my doorstep and dragged it in myself, despite my having paid the delivery cost. I wish I had filmed their bad attitude for social media. The Brick should be careful who they hire for deliveries. I will never again buy from them and am telling everyone I know about this.

I purchased a sofa and arm chair. The sales associate didn't tell me I needed to pay the amount in full to guarantee a delivery date. The Operations Mgr apologized and waived my delivery fee. My delivery was delayed but I also asked for an extension two times because I wasn't very successful selling my current furniture. I'm very happy with their customer service!

Worst piece of furniture ever purchased. Purchased 2 years ago and the seat is already collapsing in and sinking into the frame. I had purchased 5 year warranty. When I called in for coverage I was told this was normal wear and tear. Other recliners I own are more than 10 years old and have never run into this problem. I was told since the springs were not broken the structure is considered sound and warranty does not cover this. Extremely poor furniture and self serving warranty. Will never shop at The Brick again.

The service at both the store in Laval and warehouse in Montreal was excellent. All people were polite amd helpful

Purchased a fridge and ext 5 year warranty from the Brick in Salmonarm BC Quit after 6 months still waiting for a resolution after 6 weeks DONT BUY FROM THEM

Would like to thank Zahid Malik for a wonderful shopping experience at the Brick. We were well informed, which made our purchases easier and put at ease knowing we made the right choices, from the knowledge and advise from the Brick team!

Yesterday we received our order of beautiful furniture from The Brick in Huntsville Ontario. As seniors we ran into a glitch. Keldyn came to assist us and solved the problem. He was accommodating, professional and polite. His personal assistance was greatly appreciated.
Thank you again Keldyn in Huntsville and thank you Julie for coordinating everything for us!
Gail and Kirk Du Guid

They sell broken and defective products at fill price and then just tell you to deal with the manufacture. Even when delivery just happens.

First talked by phone and later in the day purchased a new range. We went through all information about the range and colour and the warranty options in person with the salesman/manager and finalized the purchase

Brick is not good place to shop anything, i had really bad experience, please stay away from them. They just need your money, not your satisfaction.

We made our purchase specifically because when we bought our couches 5 years ago, we were told that if we bought an extended guarantee but never made a claim, we could use the value towards a purchase in store. So, we made a purchase to take advantage of the situation.
We were told it would be delivered on a specific by the salesperson and the person who processed the bill. It was not delivered, and we didn't receive any call or email update.
We called and were told that the credit for the warranty was extremely complicated and would take more time for head office to process. Then, we were promised delivery the next week. Exactly the same result, except this time your phones were down most of the day and we couldn't even contact you.
We have remained loyal customers, have taken time off work to receive our delivery, and we don't even get the basic courtesy of any updates, confirmation, or a specific date. We try to reach out through all social media but get the same canned answer, "we're contacting everyone to fix the situation" with zero accountability or facts on resolution. We are extremely frustrated and feel like we have been taken advantage of, and have no confidence in the Brick. Never buying from there again.

4 years ago I bought a tv for 170$.At that time I was told that if I bought the extended warranty and if I did not use it,I could get a refund of $50.When I went to get my refund I was told that it was not a refund but a store credit.Lesson get it in writing

Bought fridge, fridge delivered Sept 23rd damaged, arranged for delivery of second fridge and delivery drivers dropped it when lowering off the truck! The Brick would like to attempt a third delivery on October 17th but no mention that they realize living out of a cooler since Sept 23rd has been inconvenient! We will never purchase anything else from THE BRICK again! Disgusted with this company and it's horrible customer service. The one star rating is only because I had to choose something, but it actually symbolizes no rating!

They sold us a tv furniture that is exploded everything is pure garbage, when i ask for service NO ONE GIVES A CALLBACK THEY CALLED 4 TIMES SAYING MY NEW FURNITURE WAS ON IT'S WAY BUT I'M STILL WAITING AND THE BEST... NO REFUND! CHOOSE SOMETHING ELSE THEY WANNA SELL $#*! DON'T BUY AND PLEASE CLOSE THIS STORE IT'S $#*!ING RIDICULOUS! LEBOURGNEUF

We got a sofa table, queen bed, dinning table and chairs from Brick and the quality is pathetic. The bed has nails coming out of the headboard, the chairs wobble and the sofa table has some different nuts and we can not even assemble it. I will never recommend brick furniture to anyone.
When I called customer care that I need to return it, they said they can't take it back once the box is opened.
How am I suppose to know about the quality of the product without opening it?
Don't buy from brick.

I paid this sofa 5 weeks ago and today just delivered to my house. After delivery man installed the sofa there was a cut on the middle seat and I called the customer service right away asked to solve the problem. Now I am waiting for response but no answer yet!

I needed a new sectional and have a very finite space. I first tried to buy from a local family shop, but they had nothing that would fit my space. I went to the Brick outlet in my town and was given the service of going to the counter and asking if they had anything that would fit my space No is all I received. Now I'm left with the internet, searching and searching. I find a six piece at the Brick that could have a piece removed and fit my space, as it was modular. I ordered and set up a delivery (that was extra). They allowed me online to pick a Saturday delivery, however, I get a phone call to rell me that they will deliver on Friday and Saturday was no longer an option. I had some vacation days left and took Friday off to have them deliver. They arrived with all six pieces still in the packaging that they would have been in the original port from which it shipped. They then proceeded to pop a piece through my door, damaging the door jam, shrugged and said "it won't fit". They left the pieces on my front lawn, had me sign their clipboard and left. This is furniture delivery? My door is no smaller than any other door. When I have had furniture delivered before, they would at least break down the packaging to a point it would get in the door! I managed, it is assembled and I am happy with the product. They do have good products but the service ( in my opinion, what makes us shop where we do) is, simply awful.