The Brick

I got a TV from the brick and they delivered a wrong one after 6 days. Their salesman lied to me because of getting his commission. It is a shame for that shop. He showed me a black TV but they sent me a gray one. I called them and asked to return it. But they answered they could not do that. I never ever trust the brick salespeople. Please be careful when you are shopping and check everything completely because they are not honest. I do not recommend you the shop that I purchased my TV.

Don't get anything from this store! We got a couch with a warranty that costed around $300. We have a dog and a kid in the house so the couch got ugly (but quality was already BAD beforehand). So we asked them to replace it with the warranty. Guess what? They said it's misused and neglected? We sit on this couch everyday! WITH A KID FFS! How can we also report it within 14 days when the damage was happening overtime? Dumb company, scam warranty, idiot inspector. Bad company in general! Read all the news people it's everywhere on google. Robbers.

Never buy extended warranty with bricks because I have problems with them about two months for my oven to fix but it is not fixed yet and I should wait another 4-5 weeks, bricks said sorry we can't do anything and their warranty company(king & state) doesn't care about it. Their reviews which I saw it today be careful when you go to buy something from brick with extended warranty

I ordered a GE Cafe Range on Dec 2020 and there were problems at delivery. MABE (manufacturer) has accepted to refund it after a technician diagnosis (control panel, scrolls, isolation, button, etc.). And then I went to the Kirkland store and they proposed to change a new one for me instead of refund.
It has been almost 12 months and I did not get the new one. The store called me several time to delay the delivery (last message said to delivery on Jan 2022).
Now, the range is out of service with other problems (large burner doesn't work). The store seems ignore my several call and e-mails.
By the way, I never get any reply after the complain I had files on the site web of Brick.

After doing research and going to four different stores in our community, I found what I was looking for through Mary at The Brick in Peterborough. She was knowledgeable and extremely helpful. I decided to call my husband to come to the store as it was a special offer for that day only and we needed to make a decision. We wanted a King Sized bed. With each of us having with different sleep issues, Mary gave us time to discuss things on our own. She came back when we asked her to do so and there was no pressure put on us. We had additional question which were answered to our satisfaction. The delivery was also within a week and the three gentlemen were friendly, asked questions to ensure we got exactly what we wanted, were quick and tidied up before they left. This was on a very rainy day, They ensured that we were happy before they left. My husband and I are very pleased with how this entire process happened and are very grateful to the Brick.

I don't write reviews but had to this time.
Just received my purchase of a dresser. Opened the seal of the box only to see the product. Noticed the height of the drawer (for actual usage) was very small- called The Brick- spoke to Christina ( the Supervisor)- told me I could not return the dresser.

Never heard of such a thing. It's crazy. She said even if the seal of the box is opened-can't return it. This too, was a request I made within 24 hrs of picking it up!

She said, it's written on the wall- really?
If Brick has such an unreasonable return policy that I believe 99.9% if retailers don't have- they have to ensure the salesperson/ cashier informs the customer.

Go somewhere else. Customer service stinks.

I had bought a daybed for my daughter and twice in a year had to have it fixed for the same issue. The design is not correct for the type of bed. The screws would slide down the melamine casing the bed to droop. It has happened for a third time, within 6 months of the first time but is after the 1 year warranty. They will not do anything for me. The service was awful in the store I went to to purchase so ordered it online so really I purchased directly from The Brick not the physical store. I will never buy from this place again. Product is cheap and any company that doesn't stand behind their product, I won't stand for them

Delayed delivery... once delivered - broken. Promised a credit - not honouring the credit when it came to pay off the bill. Now being ignored. Terrible customer service right off the bat. Will definitely never go there again and will be urging everyone I know to do the same.

We came to 2 different stores in Mississauga to purchase a set of bed for our baby and both of them was terrible service. One, They left us and go to other customers between the conversations. Others, they said they will send someone for help but there was no one came to us. I would never recommend The Brick to anyone else and NEVER buy anything from this store again. Shame on them!

I have dealt with 3 different Brick stores and their online chat in 2 different provinces and have only had a good experience with the west Edmonton store. The other stores do not bother with notifications of delivery delays nor do they want to deal with damaged goods or anything else regarding customer service. It's hard to get a customer service person to listen to your complaint and if they promise you a call back it's probably not going to happen.

Started with the delivery, rude delivery men, damaged the floor (which they denied) hooked up machines incorrectly (which they indicated they didn't set them up even though it was part of the purchase agreement) My damage claim was denied without even speaking to me. Promise of phone call backs which never happened. Worst customer service ever. This will be my last time purchasing at the brick

This situation is so sad! I bought a king size foam mattress at The Brick in Kitchener, after few months of use I notice it was bad to my body so I claimed the warranty and had it exchanged to new coil system king size mattress (cost of 3 thousand). After 3 months of use I have noticed it sinking down, I immediately claimed the warranty. The technician came to inspect the mattress and notice that it was already sunk 1 inch. After all this, my body and back already hurt, I got the information of the claimed was refused because the warranty says the Mattress has to sink 1 1/2 minimum in order for replacement. Mattress 3000.00, and got this joke! They do what they want to sell. Then after, that's what the client gets! Never again buy anything at The Brick! Poor quality!

My husband and I recently bought a couch from the brick. We are extremely happy with it. The metal legs are wonderful and it is very comfortable. We have made many purchases from the brick. We always seem to look at other stores but ultimately 9 times out of 10 end up purchasing from the Brick. The customer service in the Red Deer AB store is exceptional by the way.

They slipped in payment insurance papers with the whack of other papers that I had to sign even though I told the salesperson over and over I did not want insurance of ANY kind. Checked my account a few months later and they were slapping on $50 insurance a month on a $108 a month payment. Disgusting! Now I've been paying interest on it for three years. No one will help! Customer service could care less.

Bought my furniture 2 months in advance to have it delivered to my new home whe we moved in. The brick phoned me five times trying to deliver before we move in. Now we will be sleeping on the floor for two days before they can deliver. Their customer service screwed up and is terrible

I took delivery of a 60" TV during the Black Friday Sales. It was delivered broken. Because I took it out of the box 3 days later, I was told tough luck, no refund. I noted the box was damaged upon delivery, and was still told tough luck, that I should have called within 48 hours.

They delivered an unusable, expensive product. I ordered a usable, expensive TV.

Stay away from these crooks.