The BrickReviews 541

Fast forward all the issues from purchasing 6 appliances from the Heartland location on January 2nd. Yes that's right January 2nd. We were supposed to receive our replacement fridge today. We cleared out the fridge and waited, they were 40 minutes late for their 3 hour window from 9-12, no apologies. I didn't remove the water line because the previous delivery gents who were extremely professional and polite did it for me, so I asked the the different delivery gents today and they said "I have no idea how to do that". He went back to his truck and then called someone, my wife then called me and advised the Brick dispatcher told her they would not remove the line. So that's how I found out as opposed to the delivery gent actually telling me this. So fine I removed line and told him, he and 2 other gents came back into my house and tried to shift the old fridge through the door unsuccessfully. They went back to their truck after about 15 minutes and then just left, that's right they just left without saying anything. We called the Brick customer service to find out what happened and were told the delivery guys said we wouldn't remove the water line so they left. Bloody incredible that they lied, how on earth can something like that happen. We tried calling the dispatch back and the cowards would not pick up the phone. We then called the Brick Customer service and they just kept reciting the same answer that the fridge was not ready to be removed based on the lies they heard from the deliver guys. I went over to the store location to explain what happened to the manger and they were no help at all. They actually said it's my word against the delivery guys, can you image talking like that to a customer who spent $6K on appliances. As I'm writing I still can't believe this has happened, you would have to live through this to believe it.

We were greeted right away by Susan D from the Windsor location. Such a friendly and knowledgeable lady. She helped us with our bed and mattress purchase and our refrigerator and stand up freezer purchase. She was extremely helpful in getting us the best price and exactly what we wanted. She even had a tape measure to help me visualize how the fridge would fit. The whole experience was just wonderful and we sure will look for her again when we are looking for anything else we need for our home.

Tricia was great everything went very smoothly and she has great customer service! Went to several other stores but came back to the Brick

Had a small problem but the manager fixed the problem. Need more managers like him thanks great work

Great person Ali Raza amazing sales person he did the best job with us and got us a great deal and the best sofas he's and amazing person

Very helpful staff Mr Ajay and Mr Harsh help us to get the good AppliancesWe are so grateful for your patience during our purchase. Thank you

If you are a senior or handicapped in any way, do not buy from the brick. They just drop the boxes off in the room of your choice and then it is up to you to tackle the boxes and install all the parts. I was unable to out all of my couch together.

We all know the brick sells cheap quality product. We all know in order to keep costs down employees are not the best

Like most starting off we had to buy from the brick. We looked at only price
The leather sofa and chair and recliner and sectional were all bonded leather. I asked if it was genuine leather and the salesman said yes. I was tricked but did not know until the bonded leather started to peel like bonded cardboard

The TV's bought were the cheapest quality of the particular brand and four broke in 2-5 years

Side tables, shelving and even picture frame pictures all fell apart in a few years

Now fortunately I can afford to spend lots more money and get High quality at high quality stores

You can afford it do not buy from cheap quality brick and spend a few hundred from finer furniture stores

You get what u pay 4

I want to compliment the guys who delivered my new washing machine from the Duncan Brick to Lake Cowichan. They were friendly, courteous, efficient and very strong. The whole procedure from removing my old machine to installing my new one went so smoothly. I enjoyed their quick visit.

Avoid purchasing anything from this location. Idiots wasting time trying to push a worthless warranty and refusing to void coverage. F sakes what a waste of 2 hours of my time. My wife was so pissed off at the incompetence of the sales associate that we literally had to walked out without purchasing a dining set.

They refused to sell the product without a 5y warranty.

Filling a consumer complains for "Unfair or deceptive business practices". Plz note This down, to anyone who's had an unpleasant experience with the brick or sales reps for bad business practices.

They have the worst customer service. Its been mote than a month still we can get our issue resolved

Purchased TV in May 2019, got 4years extended warranty for $199.99. Sales agent who assist me on the time I purchased tv and extended warranty told me that I can use the $199.99 in any The Brick after 4years if I haven't used the extended warranty. I went back to The Brick in May 2023 to purchased a tv using the $199.99 from my extended warranty and now they are telling me that I can only use the $199.99 on furnitures or mattresses, which was not mentioned to me when they offer me the extended warranty. And the Brick management are telling that I only have 3 months to use the $199.99 or else it will expired. They are insisting me to used it for furniture or mattress that I don't really need. And beside you have to purchase an item not lower $400 so the $199.99 can be applied to it. After I waited for 4years and the Brick used my money and they got an interest from it now they don't care about me anymore. Never ever get an extended warranty from the Brick it's a scam. They will only use your money for their own interest. I will never ever purchased item in any Brick store.

I bought a sony bravia 75" from brick. They forced for extended warrenty for 3 yr if anything happen with the tv then they fix or change the tv. But now after 2 yr my tv screen is going to blank then i call to brick they said go to sony. Sony said go to brick, they all are shaking hand from covering the warrenty. Now anyone can suggest me what i can do?. Very very bad experience with the brick.

We bought a galanz dryer in april... in may 3 weeks after, the locking mechanism that keeps the door closed broke. Paid an extra 160 for the warranty... they dont cover it been on the phone and email with the company... well today is July 16. Still no sign of anyone coming to fix it. I love the brick, bought a ton of stuff from them but nothing has broken... this has been bs... be careful on your warranty

Steve & JR were absolutely fabulous in their work. Their extremely helpful & very polite!
On a very hot & humid day 5 star for sure!

I would like to save thank you to sales consultant RJ Kumar at the Bellville location. We asked him about a new sectional and he showed us 3 different options. We choice the one we like. He gave us a delivery date, it was delivered on time. The delivery team also did an outstanding job, everything was taken down stairs with no issues. I would recommend this location in Bellville very easy to deal with and fast delivery.

Dryer stopped working 1 month after purchase. Repairman service is non existent. No calls returned. 2 months later still drying my clothes on clothesline. Don't buy anything from the Brick!

This review is to express my gratitude for exemplary service from Mukesh Patel who went above and beyond to help me get a refund from an online purchase that didn't meet my expectations in regards to delivery. The delivery was delayed. I will definitely give my business to the Westlock Brick store in the future as needed because of his performance as a sales associate! He takes customer service very seriously with great integrity.

Purchased a sofa from the Brick and shortly after a year, the sofa cushion started to rip. No problem as I purchased an extended warranty, or at least that's what I thought. Contacted the Brick, they sent someone over 2 months later to assess it and yes, they said the sofa cushion needs replacement - waited an additional 3 months before I called them to find status on the replacement - they said the manufacturer no longer makes the product and they cannot do anything about it (including refunding the extended warranty or replacing the sofa) - NEVER will I shop the Brick again - Its another $#*!ty Canadian firm

I ordered a freezer after the same girl promised to talk out my old one when the new one arrived. I've paid for the freezer and moving out fee.
But the delivery person refused to take out my old freezer when he delivered new one.
The customer service department of The Brick has NEVER been writing a email to me despite that I gave them emails many times in different ways.
Their actions give the impression that once they receive the money, they consider their job done, and they try to avoid any further responsibilities or commitments.