The BrickReviews 541

So bought a couch at the Brick tent sale.
I was was away when they delivered it so it got put in the garage. When the kids went to bring it in the house, it was noticed that the leg was broken underneath.

Put in a claim, fellow came to assess and told me 5-10 business days either fixed or swapped out for another one.

After 6 weeks waiting...now told its not going to be fixed or swapped out (after I inquired) and Id have a 40% of cost credit at the brick AND that it was sold "AS IS"
I sent back " yes its "as is" tent sale but ususlly when somethings scratched or broken it lists that on the tag?!

No more Brick for me sadly as I have liked their store for over 20 years now.

Ekta greeted us as we entered the store with a welcoming smile. She listened to our interests and needs, spent a considerable amount of time with us, searching for options that could work for us. She identified various options and together we found the perfect furniture. We ended up buying two pieces of furniture. Ekta is knowledgeable, professional and helped us get exactly what we wanted. Ekta was a real pleasure to talk with and work with and we will definitely seek her assistance again. Thanks Ekta!

Our sales lady Sonia at the Airdrie Alberta location was a huge help finding the right mattress for me and my wife.
She was clearly experienced in helping customers narrow down the choices without confusing us or pressuring us.
It was a great smooth experience and we left with a mattress and frame at huge discounts because of the Canada Day sale!

I purchased a sofa last February and came end of april. After we picked up the couches we assembled it at home. One of the couch was fine but the other cough legs was wrong. I called them and let them know. They said they will order the right sofa legs and it will come 4-6weeks. 6 weeks past I called and ask them if they already received the sofa legs that they ordered. The lady on the phone told me it will come end of august. I didn't expect that long. I ordered most of our furniture from this store. But after this happened I will never ever ordered from them anymore. Such a waste of time…I wish I could put 0 on the review. Im very disappointed!

Great and quick answers from the online chat service with KERRIE P. More than expected, Kerrie was quick to clarify the delivery and installation on my order. Thanks again!

My wife and I got a fridge yesterday with best options and price and Mr Peter was patient enough to the end till my wife choose what she wanted and Mr Ibrahim gave us the best discount possible. I do recommend it for everyone.

I feel great pleasure in endorsing the Brampton Store Manager Mr. Ahsan and Customrer Service personals Mr. Rodney (Ron) and Ms. Nav Preet, for their high class customer service and timely action towards the purchase I had made. I strongly recommend these personals for speedy promotions and Best customer Service award. Thanks Zaidi *******764

The number of problems and issues while making a purchase from the Brick in Niagara Falls would fill several pages, needless to say it was a horrible experience and I will never subject myself to them ever again. If not for the hard work of woman named Jackie, the entire order would have been returned, possibly by way of their front window. They really need to recognize how fortunate they are to have her within their highly flawed business. She is the only star they have or deserve.

Thanks to Kerrie P and Jean-Marie who have been super supportive when I needed a freezer! Consistently solid service!

Had an online chat with Kerrie P June 9th 2023 and it took a few minutes to get the help I needed. Straight to the point and my concern was taken care of on the spot. I do want to say, I had the same experience on Jun 7th, but unfortunately, I can't remember who it was that helped me. Figured I would mention that experience as well.

Bought an expensive fridge three years ago (Bosch). Thought I was getting a good deal at the Brick. Last year the fridge broke down and the food in it was freezing and the ice maker was not working. The Brick took quite a while to respond and send a tech over to fix it. The fix only lasted a while and the same problems started happening. I am still waiting for it to be fully fixed. The Brick has used various excuses to avoid honouring their extended warranty. Buying appliances at the Brick is definitely not worth the bother. Awful customer service.

I don't write reviews but had to this time.
Just received my purchase of a dresser. Opened the seal of the box only to see the product. Noticed the height of the drawer (for actual usage) was very small- called The Brick- spoke to Christina ( the Supervisor)- told me I could not return the dresser.

Never heard of such a thing. It's crazy. She said even if the seal of the box is opened-can't return it. This too, was a request I made within 24 hrs of picking it up!

She said, it's written on the wall- really?
If Brick has such an unreasonable return policy that I believe 99.9% if retailers don't have- they have to ensure the salesperson/ cashier informs the customer.

Go somewhere else. Customer service stinks.

I paid for a tv a month ago. Waiting for delivery. The delivery day passed. I called them at the Newmarket location. They told me the tv wasn't available. Wow!
They had no problem taking my money. Not one email to tell me this. I will never again shop there. And I will spread the news. Worst customer experience. Ever!

NEVER EVER BUY FROM THE BRICK! WORST SALES PEOPLE AND CUSTOMER SERVICE EVER!

When I first went to buy bedroom furniture, everyone was kind and smiling trying to make the sale happen, as I spent 5K+ just for the bedroom, let alone other furniture I purchased from there in the past!

Sale was made and everyone was happy but then assembly was improperly done and in rush! Then when I asked about nightstands that were not delivered, I was told that they're not in stock and some other people said it's discontinued! I had to go back to the store to better understand the situation, then I realized they were trying to sell me a nightstand that was on the floor ( everyone touching it and moving it) at the same price of the brand new one! Then when I refused, they said we'll try to find one in stock which I know it's NOT IN STOCK and they were trying to force me the one on the floor.

I then tried to change everything all together ( bedframe and nightstand) but they tried to make another sale to me while the problem was theirs not mine.

DO NOT GO TO THE BRICK OR YOU'LL BE SCAMMED!

Bhavya is nice young sales person he tried hard enough to show us the stuff closest to our requirements we got nice stuff on great price he is a very hard working guy, even though he had a day off but he showed up just to be sure we get everything promised at great price! Hats off!
Although the stuff has not been delivered so a store review will be coming after that!

Bought a Fridge from the SUNRIDGE Calgary Location. Has a 2 Year Manufacturer's warranty. Bought Their 4-year extended warranty, Thinking we now have a 6-year warranty (FALSE). They refuse to honor that because their policy starts after 1 year Manufacturer's warranty doesn't matter if the manufacturer gives 2 years, they overlay the manufactures warranty voiding out 1 year. In other words, we lost 1 year of our warranty. Talked to the salesman and his manager who went beyond integrity to lie and tell us we don't have what we paid for.

Purchased a fridge, and reported issues within 48 hrs. The Brick opened a ticket with a service provider. Later found out The Brick wrongly opened the ticket as the issues was still within 30 days- not sure how accurate. Called The Brick several times, every time I was told management was not available. Now its already 2 weeks since I reported the issues, still no news. Everyone seems busy rarely able to get thru to talk to someone.will continue sharing my experience…