Bought furniture for the wife for Christmas presents. She peaked in the boxes and decided it was wrong color and wanted to exchange of refund.
I called and was informed I only had a 48 hour window for even a straight across exchange, never mind a refund.
This is stated nowhere on my invoice or when purchased. I was told to have a nice day and hung up on.
Do not shop here as they do not stand behind their product and have no customer service after the purchase.
I paid this sofa 5 weeks ago and today just delivered to my house. After delivery man installed the sofa there was a cut on the middle seat and I called the customer service right away asked to solve the problem. Now I am waiting for response but no answer yet!
We had a very good experience with The Brick on United Blvd. Coquitlam. Julie, the lady that helped us gave us an outstanding service. She is very professional, polite and friendly and made us feel very comfortable in making our choice of the furniture. The furniture was delivered in the promised date and another piece arrived earlier than promised.
The delivery guys, I did not get their names, were very efficient, polite and professional. They worked very fast and cleaned up the area they worked in.
We would shop at the Brick again. We are happy customers.
I purchased a couch and ottoman from the Brick and Lana Habash was my sales person. Lana was very honest about delivery dates etc and she kept me in the loop as to when I could expect my items. Both items showed up before the scheduled time and delivery was flawless. If you are going to purchase anything from the Brick go and speak with Lana at the downtown Edmonton store.
Lies from the beginning. Went to St-Hubert franchise in September. Salesman recommended us to pay full amount for our sectional as it would arrive sooner, told us it would arrive 1.5 months. Today we were told the date was pushed back to mid January. If you order it today on their website they still mention that delays are around 1.5 months.
We bought a Maytag dishwasher from The Brick and after 3 years, it broke. It is a very common issue, the internet is full of complaints on this unit for the same issue. We bought the extended warranty that The Brick sells, it is from King& State who uses Transglobal repair service. Transglobal took all the info through their portal, I described the issue well, and I expected the the tech arrive with parts. It took ten days to get a tech and he just looked at it and left. It's going on the third week and still waiting. The warranty service from The Brick's offering is for the birds. Recently bought an LG range and waited 3 months, it never came. I cancelled it, and went to Home Depot and had it in a week, and $200 cheaper with a better warranty.
Purchased a couch over a month ago. Paid in full ($4800). Was told it will be delivered in 1 month, called to follow up week before delivery to be told my order is now expected in February. NO CALL from my sales rep to inform me of this VERY long wait. Also Called Cyber Monday for discount on the couch, for my sales rep NOT to tell me that anything over $499 is free delivery. Left me feeling very discouraged and that they don't care at all about customers, just their commission that he didn't even work for, we had to ask him to come help us, as no one approached us. Pretty bad when the customer has to hunt for a sales rep. Awful. Really wished I could have given sales rep from Leons my business. However they didn't offer the couch we fell in love with. Not sure Ill be shopping at the Brick again.
Very pleasant when I called to ask if they had the stove I was looking at, on line. They said they would have it there in I believe 5 days. It didn't arrive then and I had to wait until the next week. I was not pleased as I wanted to bake and it was the oven on my original stove that was not giving the heat properly.
Finally it arrived and we went to pick it up. They did have a man to help my husband (we're seniors so very appreciative of that. Overall we were pleased. Of course we did get the very cheapest kitchen stove. That was all we could afford. We did get it home and it is working very well. I think its very cheap material and the aluminum drip pans are too cheaply made. I would have preferred them to be of a different metal so they would be sturdier. We bought a very cheap one and it is working well. So Im happy. I can bake again.
Angela, has been very helpful and efficient. Many thanks for your help and service! I had a bad experience with the salesman with my table and Angela diffused the situation and ensured that I was ok because the salesman upset me immensely in trying to rip me off big time. Angela took it upon herself to help snd ensure that I received the best customer service
Wait times are very long for furniture (we were told 4 months and are now being told 8 months), All the while, the website says the same sofa is available within 6 weeks. We have spoken with the store. They are well aware that everything is severely backordered. It seems clear The Brick is overselling products they don't have access to, lying about the wait times so people continue buying but have no idea they will be waiting months and months for their items to come in.
I ordered furniture from brick and was completely satisfied from beginning to end. When my furniture piece and tv were delivered, during covid, the gentleman were excellent. Hence I suggested brick to a friend. She ordered a tv and stand also but unfortunately the delivery men barely put the articles inside the door, in boxes and everything. My friend is a senior living alone and she asked the fellows how she would install everything. Of course the answer was, not my problem. Now brick is charging her over $100 each item to come and take items out of box and plug in the tv. To be honest they should be ashamed.
Don't bother purchasing warranty with this company as they won't grant it. They lie on the phone about how to submit claims and than proceed to tell you that what do you expect when you purchased this product in 2021 even though I purchased 5 year warranty. Very disappointed in the way it was handled. I was told this is normal wear and tear even though I told them I store my furniture inside in the winter
I am frustrated with Bricks return policy even you buy the warranty. I purchased a LG All in One Washer around April 10 from Windsor Bricks and sales person lady assured me that it is brand new with no issues, and is being sold cheaper for being floor model. The sales lady convinced me to buy three years warranty too. This top LG washer happens to be a pain in the neck. At very first cycle 0f 3.5 hours, and it didn't dry the clothes and error code keep coming up. The technician has changed the parts three times, but the clothes are still wet. The Bricks manager just advised me to keep calling the manufacturer and said they
Can't take this crap back. I am so stressed out.
We had a pleasant shopping experience at the Brick in Timmins. We purchased new appliances for our newly renovated kitchen…special thank you and shout out to Donna Cecchini who is very knowledgeable on the products and ensured that delivery suited our timeline. We love our new LG appliances. Great job Timmins Brick.
My husband and I recently purchased a large amount of furniture at The Brick for our new home. The sales people were quite helpful during our visits to the store it neglected to share some important information, such as the fact that our new kitchen table was not currently available and may not be delivered for 2 months. We learned this on delivery day when the tables/chairs we were expecting did not arrive.
More concerning however was the delivery of our new LG washer and dryer. The delivery guys did not finish hookup of the dryer as our wall vent was loose. This meant that I was unable to see whether the dryer was working properly before they left. As we had not yet moved into our new home when the delivery happened, it wasn't until 3 days later that we did our first load of laundry. While the washer was fine, it was immediately apparent that something was wrong with the dryer by loud clunking sound it was making. Additionally, in less than a minute, the outside of the unit had heated up to the point where it was hot enough to burn to the touch. In calling The Brick first thing in the morning, we were shocked by the run around that we were given. Staff were rude and argumentative on the phone, refusing to help us and insisting that we contact LG directly. We wasted several hours trying to resolve this issue and must now wait for a service visit from LG - despite never completing a load of laundry with the unit. The Brick had no interest in helping us or acknowledging that they had delivered us a defective product. Dealing with this store has created a significant amount of stress in what should otherwise be an exciting time for our family. We could not, in good faith, purchase another product from The Brick without an appropriate resolution here.
I purchased a Arcade game it worked for 1 week then stopped i called to complain they told me i needed to buy the extended warranty its been a year and a half now with nothing fixed now they tell me they will give me a in store credit of 615 i paid over 900 with the warranty complete scam and basically told me im beat and there is nothing i can do about it dont ever shop here for anything
Bricks did not deliver my product on time and accused us for not answering their call. On checking we found that the email address was wrong and phone call from automated number cannot be returned. When we told them to return our money then they immediately arranged delivery, which otherwise was estimated ro be delivered after 1 week.
When we pointed issue with the product they tried to hide behind RETURN policy, which they themselves were not aware. They refused to send technical person to check the problem & fix it.
When challenged again after many calls & emails, bricks asked to bring the product to be replaced at their showroom. When we reached they offered us the product on display - which was in a dirty condition.luckily, one of the technical guy understood my problem and fixed it but that was totally an individual effort.
Please don't go to this place if you are expecting any customer service.
I bought a lift chair for my ailing father. The three parts making up the backing were not aligned, which is not only a cosmetic but potentially also a structural problem. I was told defiantly that the offer of 300 dollar refund is more than what they should give, even though I asked repeatedly For a new chair. Horrendous, appalling service. Will never buy again from the Brick!
I purchased a 85" QLED TV in 2021, along with service warranty. In February 2024 the TV had some issues. King and State the warranty company were quick to dispatched a technician form Universal TV Repair on February 20thto asses the damage, after which it took them till March 22 nd to deem the TV on repairable. On March 24th King and State informed The Brick to replace my TV. On March 25th i paid the extra cost for the new TV along with the taxes and new warranty package and extra $ 2092.34. Today June 13th I still don't have the TV delivered. I just heard today that it could take as long as the end of July. I just need all of my money back, so i can buy the TV from Best Buy or Costco
JT and the store manager both showed us various choices for furniture. JT made our decision very easy. He met us as soon as we entered the door and answered all our questions. He determined the types of mattress suited for my health needs. It could have been a stressful process, but thanks to his experience, knowledge and commitment to excellence. Thanks so much JT for your great service.
Answer: Brick has worst customer service. Their service department in New Market office are extremely pathetic.
Answer: They are a massive scam company. No customer service, no loyalty to their customers. Once you have paid, good luck receiving your merchandise on time, or getting replacements for the damaged goods. They lie through their teeth about timelines and promise things that never happen. They do not communicate amongst themselves, so one person will tell you one thing and the next has no idea and says it can't be done. I have never in my life experienced such poor customer service. Stay away!
Answer: Many furniture companies out there who are more reliable in shipping products on time. Amazon and Wayfair were good (although, I had one Wayfair order which had some damaged pieces that Wayfair has not been good at replacing).
The Brick has a rating of 1.8 stars from 533 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with The Brick most frequently mention customer service, sales person and delivery date. The Brick ranks 665th among Furniture sites.