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California
2 reviews
2 helpful votes
Follow Mishal A.
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I used Target's online service for store pickup & used my $20 Gift card online. Order # **************

Picked up my order at 10.35 AM today via the pickup area. The customer service representative stated that the Gift card was applied to the bill. IT WAS NOT! (I only noticed after leaving the store), so I spent 10 minutes of waiting on hold to get this number *******680 & waiting another 20 mins for a human to help resolve the issue. To be honest, I don't like leaving negative reviews, I gave them a chance to try & fix the issue but I don't think they really care.

The fact of the matter is that they did not honor the $20 Gift card even after verbally stating it & now since the Gift card was used online, it is no longer valid. So basically, scamming a customer out of $20 = to a 1 star review.

Date of experience: December 20, 2018
Germany
7 reviews
22 helpful votes
Follow gangsta k.
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Not good for target practice at all. I think the brans name misrepresents what they are about. Testing my AK there lead to a whole counter terrorism squad showing up and getting all up in my business... its called target you dummies. But whatevs still some good kush.

Date of experience: February 25, 2017
California
5 reviews
1 helpful vote
Follow Christina C.
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I really like all the changes. They seem to be improving their selection with items that are trendier and harder to find. I wish they did more of the design items - they were always done by trendy designer and all within reach.

Date of experience: July 10, 2017
Minnesota
1 review
0 helpful votes
Follow nana a.
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I went to Target pharmacy last night with my daughter that had a wisdom tooth extraction and she was in a great deal of pain and after 55 minutes wait they told us that they do not have the pills that the doctor prescribed, that the pills are not fabricated any more! OK if you receive a prescription wound you check it out first and make sure that you have it? And or tell the costumer to go to another place and don't make them wait almost an hour to tell them that you don't have it, my daughter was crying because of the pain and they didn't even care about it, when I told them why they didn't inform us about the situation sooner they just cut me off and said that was not their fault. Bad costumer service.

Date of experience: December 11, 2014
Missouri
1 review
3 helpful votes
Follow Dorothy B.
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Terrible Delvery Service
December 27, 2018

I ordered a crib mattress in November. I did not receive my delivery until a week after the promised date in December. I ordered my bed from another company, and although I received it on time, I had no mattress for the crib. I was called or e-mailed every day for a week stating I would receive it on each of those days. We planned it so someone would be there for the delivery each day. Very inconvenient! My granddaughter was born and released before the mattress arrived. I will never buy a an expensive item from Target again that needs delivery. I contacted Target 3 times by phone and e-mail and never heard from anyone by email and the person on the phone never apologized or resolved the issue. Better go with Amazon if you need a dependable delivery! I will!

Date of experience: December 27, 2018
Illinois
3 reviews
19 helpful votes
Follow Hh W.
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I give Target 3 stars because they need to pay their ppl a lot more money, close on holidays and be more thorough when vetting their suppliers.
This can be said of most major etailers, though, and as far as those go Target certainly isn't the worst.
My husband had a very easy time returning n ill-fittng pair of pj's i had purchased. Even though they were on my bank card and he only had his. They just gave him cash with no hassle.

Date of experience: July 29, 2016
Massachusetts
1 review
0 helpful votes
Follow steve m.
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Eww
September 17, 2020

I went in today, September 17 for a flu vaccine. After finding the pharmacist who wasn't there at first, I was moved into one of the dressing rooms that they are currently using for administering the shots. The pharmacist walked in with her mask down around her chin. I couldn't believe it. I asked if she would please put her mask on properly, which she did. To be honest, I should've turned around and left right then. It's hard to believe that someone is working in the pharmacy and walks around like that without regard for the people who are coming in to do their part so we can all stay healthy.

Date of experience: September 17, 2020
Kansas
1 review
0 helpful votes
Follow Tia W.
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Poor Customer Service
December 20, 2022

Purchased bike for Christmas. Two days later it went on sale. I did not have my receipt and girl at service desk said bring receipt back in anytime before Christmas and they would honor the sale price up to Christmas. That was a lie they did not honor the sale price after bringing my receipt back in! Very poor customer service!

Date of experience: December 20, 2022
New Jersey
3 reviews
8 helpful votes
Follow Parish p.
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Use to be better!
June 18, 2017

Target is a great place! They have almost everything one can need! But they have gotten to big for themselves. A store like that one should be in and out! They lack cashiers and lines are way to long!

Date of experience: June 18, 2017
Virginia
1 review
16 helpful votes
Follow Keith T.
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Bought a NETGEAR C3700v2 cable modem/router for less than I was paying for my annual rental of my cable providers modem. This device is easy to hook up. And it is able to give me 130 MB per second in Wi-Fi mode. Download in about 10 to 15 MB per second upload. Toughest thing was getting cable company tech-support to get it going. I am pleading with you to make sure you ensure the modem you're purchasing is compatible currently compatible with your cable provider. Or you will be frustrated. I learned way too much about docs is 3.0 3.1 and Internet package compatibility with different routers yesterday. I hope this helps people this is a great router Wi-Fi combo and again it's cheaper than a yearly rental of my cable modem.

Date of experience: April 29, 2020
Canada
3 reviews
0 helpful votes
Follow Joana L.
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Why do I go to Target? Not just to buy but to relax. I just like to stroll around and look at all the new deals and products.

Being a college student is tough enough so the great prices here really help out with my budget.

Date of experience: February 25, 2015
New York
121 reviews
357 helpful votes
Follow Lane F.
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You have to be really fast at ordering online with target.com as items with disappear from your confirmations. The missoni for target mess is the best example of what is wrong with the target online system. I do have to say I have had more good experiences with target than bad, but special sales require extra efforts to get what you want. Target gets high marks for the selections alone... it is hard to be mad at target.

Date of experience: January 2, 2012
Minnesota
8 reviews
39 helpful votes
Follow Linda M.
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Somehow someone got my credit card number and was ordering groceries online in Fla. ( I live in IA.) Target called me and asked me if it was me who was doing this. It was not me and they immediately reversed the charge. Sent me out a new card that arrived in 3 days.

Date of experience: May 23, 2011
Indiana
12 reviews
5 helpful votes
Follow jennifer s.
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They do not ship makeup compacts well it came broken, had no bubble wrap at all, but the rest of the orders came in a fast manner especially when use target red dot card. Plus your receiving 5 percent off any thing online when you use the card at check out. https://youtu.be/hfIbUx6MfmU
instagram.com/blonde25

Date of experience: April 2, 2017
New Jersey
1 review
1 helpful vote
Follow garak p.
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Worst online shopping experience I've ever had. I knew exactly which pants I wanted, including size and color. The store I had gone to had limited selection. Can't shop the website. Can only shop individual stores. Tried random stores across the country, finally found what I wanted, and it reset to a larger size. Finally gave up on buying pants at all and tried to buy digital turbotax instead. I have gift cards I want to use up! Go to checkout, I have to create an account. I don't want an account, especially after a terrible shopping experience. No way to checkout as a guest. I was so done with Target by now I threw the gift cards up in the air. My boyfriend gladly claimed them. I say good riddance!

Date of experience: February 20, 2022
Florida
1 review
0 helpful votes
Follow Jennifer O.
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I go to target a lot. Close to home. And my cashier i usually see is not working. A few more trips in I ask another worker wheres Devin. He got released from his job for not going above their standards. I thought he was a really nice gentleman. Walmart has great prices there too. Gonna stay clear for now.

Date of experience: June 12, 2022
Colorado
1 review
0 helpful votes
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Fabric picks lint and pet hair out of the air.
December 2, 2022

I purchased a hoodie. The fabric is cotton, and recycled polyester. It picks up lint and hair from all over the place. I get it cleaned, wear it out, come home, and there is all kinds of stuff on it. Be careful. (order #*******526!)

Date of experience: December 2, 2022
Texas
1 review
0 helpful votes
Follow shelma y.
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I have ordered several things from Target.com. Once I ordered baby bottles that never came in and was never updated on delay of my items. I just cancelled the order after about 2 weeks. This time I ordered an outfit for my husband's birthday party on the 22nd. I ordered on the 4/14 and computer said it will be in store on 4/21. Today 4/21 I get an email saying it was delayed. So I get online and track my order, it is 2 hours away from where I live and now it won't be delivered until 4/27 which is ridiculous. Target need to do better with shipping of items.

Date of experience: April 21, 2017
New York
9 reviews
6 helpful votes
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OMG.
March 1, 2016

Every time I order something, which will never happen again, they get it wrong, it comes defective or the wrong size or they don't have it in stock even when the website says they do. Terrible company. I'm surprised they are still in business!

Date of experience: March 1, 2016
Indiana
1 review
0 helpful votes
Follow Tetra T.
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Pre-ordered online explicitly as item+pre-order bonus bundle (confirmation as fig 1), only the item arrived but never the pre-order bonus which I was supposed to get. Order was changed to item only by the system without even asking me (delivered as fig 2). Costumer service refused to resolve the problem and could not be more useless. Worst online experience ever.

Date of experience: November 5, 2019

Overview

Target has a rating of 2.2 stars from 1,742 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Target most frequently mention customer service, gift card and online order. Target ranks 7th among Department Store sites.

service
256
value
227
shipping
181
returns
168
quality
198
+72