We rented a queen size room with a hot tub in April 2020 for our honeymoon, despite this pandemic (we did practice social distancing during our 5 people wedding).
My wife's jewelry was stolen the one time we had our room cleaned, while we were in the hot tub. We noticed that it was stolen when we were packing, which was the night before we left (2 days after the incident). I called the hotel staff & they stated that they couldn't do anything about it until a manager arrived the following day (we noticed the item was missing at around 12 am).
We honestly didn't feel safe staying inside our room & left a few hours later at 5 AM. Upon arriving home, we called the hotel where a manager assured us that they would recover the item. The manager promised to retrieve the item that was stolen & also promised to reach out to us after a few days but he never did call us or send an email with an update on the situation. It was one of those situations where the guy talks a big game but doesn't follow through. We had to do all of the following up, it was almost a daily task until we got an answer.
We then reached out to the hotel a second time, after continuous ducking and dodging from their side, we were told that a resolution would be decided on the 5th of May, 2020. However, we were not contacted & the hotel charged us the total amount of our stay. So, not only did we get robbed on our honeymoon, this hotel is only money hungry.
I've been more than fair, I've given them 12 days to try & resolve this issue before sharing our story with the world. I feel that it is important to share my experience, this should never happen to anyone! If they were truly professional, they would have at least tried to resolve the matter in a civilized manner, however, no such actions were taken.
Everyone should be aware that if someone steals your stuff, this hotel doesn't care about you, all they care about is to take as much money as possible from you, legally or illegally.