TaobaoReviews 65

Only tried to buy from Taobao overseas in last 5 months. Lost my parcel at very first shipping. Then 4 times air freight, lost at last time.
So 40% chance to lost the parcel, taken months to chase the refund.

Absolutely appalled by platform's unwilling to punish criminals, including behaviors 1. Sending empty parcel 2. Counterfeiting video evidence 4. Cuss words etched inside parcel with packaging knife and 5. Defective and not as described product from the same seller in another order. ******* CNY was the order amount. I strongly advise against interacting with this platform, and I am closing my account despite being more than 6 years with this platform!

So the site itself is defective. If they do not send you a mobile verification text for sign up you just simply can't create an account. You would think you could access some support channel for this clear defect in their system but no in order to contact any form of support you have to have an account. So by design it's a failure.

This is a scam company, the gov should be stop their web to scam ppl. If you don't want to lose money and time plz leave this company far away.

Taobao is the worst online shopping platform ever! Zero accountability. The vendor mailed to the wrong address, admitted the mistake in the beginning and promised to mail again to the right address, then changed mind and lied. Taobao customer service is very inhuman, the service platform is completely a crap. You submit the complaint, nobody treated it, then it expired; then you submit again, again, and again. Every time the agent chat with you, that person does not know what happened or got wrong information, you have to repeat your story again, again, and again…. It's a dark underground world, complete chaos, many scams. I have not idea how it came into existence in the first beginning.

Tried to use it for my dropshipping business but it is not easy to use and support was bad.
They need lots to improve

I had a very nice purchasing experience in taobao, since all the items here are below the market price with good quality and the delivery time was faster than expected. Several payment methods are allowed, much easier and faster to get your refund once you returned items within 7 days. It is really a trusted website.

Ordered tv cabinet incl. Coffee table. Arrived only tv cabinet. They just think they can cheat to only send tv cabinet because customer is desperate to have the cabinet, and not sending back the bundle. Not the first time. The TV cabinet ist basically fully damaged. RUBISH. NO QUALYTY, NO CUSTOMER SERVICE. They even dont bother to answer/reading the complain in Chat. VERY BAD SELLER. Worst experience. AVOID!

I bought this land monocular from this Tababo in November 2030, which claimed that they developed the instrument with Johns Hopkins University in July 2020. This is a throughaway garbage. The monocular looks nice from outside but although it enlarges distant objects the focus in non existent so what you see is just a big blob.
I can see a car parked about 100 feet away but cannot read the license plate but ehich I could do with a cheap binoculars.
I paid US $ 59 for this garbage. Stay away from this falsely advertised product.

I bought 藏奇紫花地丁透皮抑菌膏 which is made in JiAn, JiangXi, China from Taobao.com.
First batch with 3 bottles was good effect, but once I bought second time, the second batch with 6 bottles was to come from very bad quality. To be compared, colour, smell, effect are very different, and made my skin allergy as well. I stop using them right away.
I am disappointed with its services, I have kind heart to order from them, how did they provide such bad product to its customer? I think I will never order products which will be directly shipped from China again. I am afraid of.
Very sorry for such unpleasant issue happening.

I NEVER write any bad comments on social media, but the recent service that i had from taobao seller is really a wake up call. Very very bad customer service, they basically don't care about your problem, when they are the one created the problem. At the end, loosing money is the only option. They denied everything, very good in arguing. I was furious and told them i am going to post bad comments on them, the customer service said go ahead, we can manage it, we dont care, and we are not afraid. I wonder how they got so many good comments and high rating, ALL FAKE!

I registered the taobao in 2008, and I used to spend over 2,000 CNY(exclude 3% service fee) every month in tabao. With more than 10 years experience, I can feel the user experience has significant drop in recent few years.

1. The number of good stores has decreased in these few years. They cannot competed with the scam stores.

2. Recommend system is bad, a lot of advertisments inside but they never differential them.

3. Overseas shipment system is terrible. By air and shipping are only differential by some random code, if seller didn't specify it clearly in the delivery, they will automatically put it through shipping. It will be more expensive and much much slower. And you can't change it, even though you choose by air through the system.

4. your personal information will be sold to some scammers. I receive scam msg everytime after I start the shipment.

5. NO reporting system. I witnessed the time they remove the report feature in taobao APP. And now I even cannot find email address to report my issue. So this is the strategy, remove the problems from the people who raise it.

In conclusion, I don't recommend any New Customer to use this platform. DON'T TRY, YOU WILL REGRET!
For me I will slowly move my focus to other e-commerce website, even though there are some good stores I really like.

We ordered a product which the seller never had the intention of selling. The seller lied about having shipped the product through the taobao website and when we contacted the seller through the taobao website, we were told to wait by the seller and then cut off immediately from reaching the seller again. Taobao set up a system which is a hotpot of dishonest sellers. Everyone is strongly advised to boycut taobao because it rewards theft.