Feng d.

I registered the taobao in 2008, and I used to spend over 2,000 CNY(exclude 3% service fee) every month in tabao. With more than 10 years experience, I can feel the user experience has significant drop in recent few years.

1. The number of good stores has decreased in these few years. They cannot competed with the scam stores.

2. Recommend system is bad, a lot of advertisments inside but they never differential them.

3. Overseas shipment system is terrible. By air and shipping are only differential by some random code, if seller didn't specify it clearly in the delivery, they will automatically put it through shipping. It will be more expensive and much much slower. And you can't change it, even though you choose by air through the system.

4. your personal information will be sold to some scammers. I receive scam msg everytime after I start the shipment.

5. NO reporting system. I witnessed the time they remove the report feature in taobao APP. And now I even cannot find email address to report my issue. So this is the strategy, remove the problems from the people who raise it.

In conclusion, I don't recommend any New Customer to use this platform. DON'T TRY, YOU WILL REGRET!
For me I will slowly move my focus to other e-commerce website, even though there are some good stores I really like.