Taobao

We ordered a product which the seller never had the intention of selling. The seller lied about having shipped the product through the taobao website and when we contacted the seller through the taobao website, we were told to wait by the seller and then cut off immediately from reaching the seller again. Taobao set up a system which is a hotpot of dishonest sellers. Everyone is strongly advised to boycut taobao because it rewards theft.

First time I ordered on line as I was told Taobo is a good sit. We'll let me tell you this after looking at the dress which absolutely looked stunning on site, it was straight in the bin for me
$#*! material and cheap cheap cheap. It wasn't even sewn properly and you could see running threads... so disappointed and never again. I'd rather pay for a decent dress rather than wearing the dress I bought from TaoBo. CHEAP CHEAP AND CRAP DRESS. Whoever made it, please take it back and wipe it on your cheap $#*!. What an ugly dress. Nothing like the one posted on line
So to all future buyers there stick to ASOS, Shop style website than this cheap site. Shame on you and your shirty product.

First time buying in Taobao but got so **DISAPPOINTED! Should give a ZERO rating if I can! They said already deposited the $$$$ refund onto my payment card is **A TOTAL LIE! A total **RIP OFF! Dang! The seller automatically cancel my order without my permission!

I bought 3 small massage sticks from Taobao and it cost $62.38AU in postage alone to get to Australia.

The items themselves cost $16.12AU but $6.70AU of that was their commision.

I was ripped off very severly in all their correspondence they keep saying this is all clearly written on our web page for all to see.

They claim it is Imposible to give a postage quote before items are ordered BUT once items are ordered if you dont pay second payment of a massive postage they charge $$$$$ to cancel the order.

To add insult to injury they also refused refund on flawed products.

TaoBao has cheap goods that can't be bought outside of China sometime, but there's always a risk for fraudulent charges once they have your credit card info.

The story: I bought two items from two different sellers on TaoBao. My sellers contacted me hours later after I paid and placed the orders, but both said they were unable to ship the items oversea because apparently my address was wrong.

Seller A said she couldn't ship it, so I got a refund eventually. Seller B, however, had the item listed as shipped and there was tracking showing me where the package was being transported to, but on our chat record I read that she did not ship it yet and that I should return it. So how was I supposed to return a package that was not even delivered in the first place? I ended up filing for a refund, which the seller had agreed to. However, this whole thing was too suspicious.

I just went ahead and cancelled my credit card afterwards to avoid any fraudulent charges on TaoBao. I don't trust this site completely even though the sellers I bought from had high ratings. If you're going to buy things online, be careful of Chinese sites like these unless they have good ratings...

I did my first online shopping on Taobao in July 2016. Like most people, I was highly skeptical and suspicious of what could come out of this experience. Plus, my Mandarin isn't superb; I felt great disadvantaged. But after my first very-cautious purchase, I got braver. Thus far, I have not been disappointed with Taobao. Everything I have ordered - over 70 items and counting! - came through as advertised.

Obviously, like any online purchase, the onus is on me to do my homework well and sift through the wide range of products, reading carefully product descriptions and considering which retailers to order from. Any queries I have on the products, I contact the retailers directly via Taobao online chat.

At times when I had placed an order for a product that was no longer available, the retailer contacted me within 5-10mins of my order, offering to cancel my order immediately and refund my purchase. The refund was credited to my credit card within two weeks, as indicated. I have used my credit card for every purchase. No fraud issues, I am pleased to report.

I have been nothing but pleased with Taobao. The system really works.

Tried to use it for my dropshipping business but it is not easy to use and support was bad.
They need lots to improve

This is a scam company, the gov should be stop their web to scam ppl. If you don't want to lose money and time plz leave this company far away.

Just don't buy from this app, I hate to complaint and this is my 1st review, it's shame the way taobaO do business. People said its like eBay/ Amazon ( NOT TRUE).

You will find cheap stuff. True

#1 taobao's seller have no idea it's being sell international. (Yep surprise)

#2 taobao would not take any responsibility at anyway.

#3Their seven day return policy means you are only allow to return if you pay the return shipping. (Even if still in the shipping ware house)

#4What they post is on app is not what they means, false and miss leading information. Only to find out weeks later.

#5something happen good luck contacting their customer service, if you are in America.
You have to make an international call, maybe then you can get an email to a representatives. And their English option don't work u got to get to a Chinese representative to get you on with a English agent.

I wish there is way to file complaints with Apple to take down such scam app.

If anyone want to know more such as photo of ad I am willing to show you and my experience

I had been warned, but the prices were so damn good that i had to try ebuy7.com (taobao in some kind of english) anyway.

The order process and paypal check out work as they should. No problems here. First concerns came, when i was prompted to accept a so called "overweight freight agreement" which basically stated, that ebuy7.com can't guarantee accurate weight charges and that these will be reconfirmed, when the parcel is ready to be shipped.

I found this a bit strange, but was rather sure that the times ordered would not exceed 30 kilos, which was the weight based on which the freight charges had been calculated.

However, i was asked to send an additional 100 bucks or so, because the parcel became 37 kilos. Alternatively i could switch to EMS (instead of DHL), which wasn't an acceptable option. So we initially asked to cancel our order, which was answered with a copy of the overweight freight agreement. After a lot of hence and forth, i was offered a special price with FedEx, which i accepted.

When tracking my parcel, i saw that the actual weight was not even 12 kilos. Of course courier services go with some kind of volume/weight, which wasn't mentioned anywhere until i asked.

However, recalculating the volume/weight with the details from fedex still didn't sum up to 37 kilos. Not even to 30 kilos.

So we measured the parcel again when it arrived and sent the photos as proof to ebuy7.com, who had repeatedly claimed to do honest business. We requested to refund of the unjustified additional charges.

You can guess: we never heard from them again!