Absolutely appalled by platform's unwilling to punish criminals, including behaviors 1. Sending empty parcel 2. Counterfeiting video evidence 4. Cuss words etched inside parcel with packaging knife and 5. Defective and not as described product from the same seller in another order. ******* CNY was the order amount. I strongly advise against interacting with this platform, and I am closing my account despite being more than 6 years with this platform!
I had a very nice purchasing experience in taobao, since all the items here are below the market price with good quality and the delivery time was faster than expected. Several payment methods are allowed, much easier and faster to get your refund once you returned items within 7 days. It is really a trusted website.
I NEVER write any bad comments on social media, but the recent service that i had from taobao seller is really a wake up call. Very very bad customer service, they basically don't care about your problem, when they are the one created the problem. At the end, loosing money is the only option. They denied everything, very good in arguing. I was furious and told them i am going to post bad comments on them, the customer service said go ahead, we can manage it, we dont care, and we are not afraid. I wonder how they got so many good comments and high rating, ALL FAKE!
So the site itself is defective. If they do not send you a mobile verification text for sign up you just simply can't create an account. You would think you could access some support channel for this clear defect in their system but no in order to contact any form of support you have to have an account. So by design it's a failure.
I bought 藏奇紫花地丁透皮抑菌膏 which is made in JiAn, JiangXi, China from Taobao.com.
First batch with 3 bottles was good effect, but once I bought second time, the second batch with 6 bottles was to come from very bad quality. To be compared, colour, smell, effect are very different, and made my skin allergy as well. I stop using them right away.
I am disappointed with its services, I have kind heart to order from them, how did they provide such bad product to its customer? I think I will never order products which will be directly shipped from China again. I am afraid of.
Very sorry for such unpleasant issue happening.
Explanation: By January 12, the seller must send 100 codes. I only received 50 verification codes. I opened a dispute, but the seller closes it. Now my Buyer Protection has expired. (((
https://vetiamo0907.world.taobao.com/
满天昕*******
I bought several items in September 2018, I haven't received any of the items. I called the customer service, they said somebody would take care of it and call me back, after more than a month, they never called me back, and the items are still on their way, today is March 7th, 2019. They lied to us that you should receive your item in two to three weeks.
Taobao is the worst online shopping platform ever! Zero accountability. The vendor mailed to the wrong address, admitted the mistake in the beginning and promised to mail again to the right address, then changed mind and lied. Taobao customer service is very inhuman, the service platform is completely a crap. You submit the complaint, nobody treated it, then it expired; then you submit again, again, and again. Every time the agent chat with you, that person does not know what happened or got wrong information, you have to repeat your story again, again, and again…. It's a dark underground world, complete chaos, many scams. I have not idea how it came into existence in the first beginning.
Only tried to buy from Taobao overseas in last 5 months. Lost my parcel at very first shipping. Then 4 times air freight, lost at last time.
So 40% chance to lost the parcel, taken months to chase the refund.
I bought this land monocular from this Tababo in November 2030, which claimed that they developed the instrument with Johns Hopkins University in July 2020. This is a throughaway garbage. The monocular looks nice from outside but although it enlarges distant objects the focus in non existent so what you see is just a big blob.
I can see a car parked about 100 feet away but cannot read the license plate but ehich I could do with a cheap binoculars.
I paid US $ 59 for this garbage. Stay away from this falsely advertised product.
I purchased inline skate shoes hello kitty for my daughter and paid full cost with shipping after two days they sent email asking to pay more for shipping which double cost of what I purchased, I asked them to cancel my order and tell now waiting for refund, but no response although, the money held by PayPal but till now not received the refund
It's like ebay but better because it's in China, so think "cheap" "huge", and "variety". Watch out for the knock-offs. The payment platform is a bit complicated but very safe (even overzealous: you have to double confirm your card details tons of times).
Worst experience in my life.
Items purchased on 5th December, during time of payment for freight, they promised 14-28 days, but already almost 50 days still yet to receive
As every Chinese shops of this kind - must be handled with extreme caution. Lots of fraudulent sellers, scams. An on the other hand - cheap prices and sometimes you can get bonuses or free items if the seller is nice.
If possible, I would like to give no star for this shop. Is a SUCK platform, I ordered a few books and they never come to me for 5 months. And the customer service () is another freaking bad response, which will only repeating the same answer without actually solving my problem (I have been asking for my package for 3-4 months, never solved). If you (Taobao) cannot handle oversea delivery, just quit, wasting my time!
Like a lot of the other reviewers here, I purchased an item (computer fans in my case) and never received anything. Sent an inquiry email and got back a very weird response, then they ignored the rest of my emails. They charged my credit card, though! That, they are very good at.
Stay away! (Unless you live in China, apparently.)
I am writing from Australia because I understand that Taobao sell animals online and then ship live animals through the post. Some of the animals have become very sick or died when they have been posted in cages.
To me, this is extremely cruel and unacceptable. These animals have feelings and suffer greatly when you sell and mail them to your customers.
Please don't support this company until they stop this cruel practice!
1st off all, you must know this site is meant to do business with Chinese only.(dont believe me? Go try now and keep Chinese english dictionary at yr side)
Every features in this site is made with intention to make buyers confuse and after you get blur and lost in transaction, yr money will be gone.
I dont know who manage this business, is it taobao staff or the seller. 1st you deal with taobao then if there is any prob. You will redirected to seller, and the seller will say "when did you buy from me?" (you are lucky if seller will even say that, in most case -NO REPLY).
I used to buy a lot of items though taobao agent but recently my last 2 orders, not that the previous ones were fine, I had such a bad experience i would not recommend any one buy from them. They charge you 10 % for their service but they dont provide any service, they make mistakes you pay, the seller makes mistake u pay, the worst service ever, stay away from them!
I paid via paypal only to receive an email an hour later to say they could not ship those goods to my country. Other websites can do it - why can't they; Including one of their sister sites, I might add. When trying to get my money back, am told 3-5 days. I smell horse puckey. Take your money, earn interest on it, then return it. If they have done it to me, how many others are there? Nice little earner for them.
Overview
Taobao has a rating of 1.7 stars from 66 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Taobao most frequently mention and customer service. Taobao ranks 332nd among General Apparel sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members