Taobao

Ordered a walking and talking doll for my niece as a present for christmas (placed order 14 December) 24 December order status says return to sender -unsuccessfuk delivery. My mom didnt even received a cal from them and no email received as well why and what happened to the order. Now i am still waiting when they are going to refund me mg money Peso 1,900 more or less. Ruined the child's christmas - and very poor customer service.

I have ordered from Taobao for the last two years. Shirts. Shoes. Trousers. Jeans. Electrical appliances. Food. Etc. I give two stars because I've had some things just not arrive. Where are they? No one knows. Not Taobao. Not the China post. Not the delivery company. Not the manufacturer. Just not show up. But some things did arrive in a timely manner. Clothing in China is a guessing game. Shoe sizes the same. Some of my shirts are 6XL, and some are 3XL. To preface that, I should say in the U.S.A. I wear an XL. The quality is $#*! mostly. My shoes I buy now in Macao or HK. Shirts in Macao or HK. Trousers, well for the most part they are decent enough, but I can get them locally. Really Taobao is only for those who live in the suburbs or less developed areas and don't have access to malls or shopping centers.

I bought two Oakley Glasses from this Site From two different Stores.
And the i got two fake Glasses.
It was a hustle before the site refunded the money.

Be honest, tons of communication issues came with language problem. The thing is, if you purchased something from TAOBAO, seller can not guarantee your shipping cost will be the same as domestic rates in China. Of course you have to pay extra shipping for the orders that going to overseas. Because including package, item weight can not be exact same as item description. Pay by Paypal will much easier and faster to get your refund once you returned items or cancel the transactions. I purchased 10 pcs of corner guard from ebuy7. They have very good customer service and fast reaction to answer your questions on Wechat app.

I did not receive the last items due to some bugs with their app and it has been two months. I escalated the concern to the seller who pointed me to support, I talked to support who pointed me to shipping company, shipping company said there was no shipment but basically they are passing the ball around and asking me to do all the coordination work! The worst customer support ever!

I even sent an email to demand for my refund because I never got any product and they just reply with the same pass the ball strategy to wear me out. So here I am posting negative reviews for them instead of wasting my time with their stupid customer support who are not support at all.

Ordered tv cabinet incl. Coffee table. Arrived only tv cabinet. They just think they can cheat to only send tv cabinet because customer is desperate to have the cabinet, and not sending back the bundle. Not the first time. The TV cabinet ist basically fully damaged. RUBISH. NO QUALYTY, NO CUSTOMER SERVICE. They even dont bother to answer/reading the complain in Chat. VERY BAD SELLER. Worst experience. AVOID!

Bought a set of DVD from a guy in Hong Kong. Item apparently was shipped from China but get stuck with the courier for some reason. They considered the transaction completed in the meantime. I query Taobao, and they said they won't look at it any longer. They asked me to contact seller. Seller asked me to contact the courier and "advised" me that next time before I buy, I should check that the item can be shipped to Australia (that's where I live). I called the courier and they said will ship back to buyer. Buyer said he will refund once he has the item back. Then nothing! I contacted buyer and he won't reply to me anymore. After going through a lot of trouble, no DVD, no refund! I am staying with eBay, much safer. (Taobao, if you are listening, the transaction no is **************.)

DO NOT, I repeat, DO NOT buy from them! This has been the worst online shopping experience I have ever had. I ordered five items from Taobao at their ebuy7.com website. Two of items did not match the item description or the pictures on their website. Some of the other items were defective and counterfeit. I tried to return the items, and they informed me that I would have to pay for return shipping, even though they were at fault. Shipping actually cost more than the items themselves. So basically I'm stuck with defective, counterfeit items that don't match the product description or the pictures. DO NOT make the same mistake I made. TaoBao is not a reputable company. Please shop elsewhere.

If I read the review earlier here I shouldn't get con... yes same happen to me received item totally not the one in the product picture when talk to seller, seller ask me to return... u send me item that not what you show it means cheating and yet taobao agent won't help and take responsible for dishonest seller... which mean u open a website and allow your seller cheat the buyer without taking any action which mean you are the same... cheater

These people will rip and scam out of the customer's pockets at the customer's expense do not order anything from these people they do not do any refunds under any circumstances and they can even go a mile further and steal the customer's identity to commit fraud

I registered the taobao in 2008, and I used to spend over 2,000 CNY(exclude 3% service fee) every month in tabao. With more than 10 years experience, I can feel the user experience has significant drop in recent few years.

1. The number of good stores has decreased in these few years. They cannot competed with the scam stores.

2. Recommend system is bad, a lot of advertisments inside but they never differential them.

3. Overseas shipment system is terrible. By air and shipping are only differential by some random code, if seller didn't specify it clearly in the delivery, they will automatically put it through shipping. It will be more expensive and much much slower. And you can't change it, even though you choose by air through the system.

4. your personal information will be sold to some scammers. I receive scam msg everytime after I start the shipment.

5. NO reporting system. I witnessed the time they remove the report feature in taobao APP. And now I even cannot find email address to report my issue. So this is the strategy, remove the problems from the people who raise it.

In conclusion, I don't recommend any New Customer to use this platform. DON'T TRY, YOU WILL REGRET!
For me I will slowly move my focus to other e-commerce website, even though there are some good stores I really like.

Really shifty products such as shop name robot Go. They will give u promise u ridiculous features and a 5 year exchange warranty and lifetime repair warranty. Product arrives 1 month late with missing accessories. Another 1 month for accessories. Then u will find out item is completely different from advertised1000 man faulty battery instead of *******mah battery. Item completely damaged and faulty. When u approach seller they will claim that battery problem I man made. Not only is exchange warranty not available, repair warranty is also not available. They will beg u to bear with item and keep it. No refund exchange or repair nothjng taobao platform will ignore ur concerns. And few hundred dollars gone. That's taobao for u.

THIS is the eBay killer. I am based in China and use this website for almost everything... from buying groceries to top-up codes for my mobile phones. It's incredibly safe, fast, and the vendors on this site have an internal system (called AliWangWang) for customer service. Again, it's super safe... but YOU NEED TO SPEAK CHINESE or no chances to use it. Taobao also offers a "trusted" platform for business called Tmall.com, which is something like a walled Taobao for 100% legit businesses. For example I constantly buy a lot of shoes from this shop on Tmall called Tstage.cn and through AliWangWang I can ask details about styles and sizes, or return something. And returns on Taobao are almost always free and included in the service. I wish a marketplace like Taobao existed in the West. I will be lost the time I return home from China!

We ordered a product which the seller never had the intention of selling. The seller lied about having shipped the product through the taobao website and when we contacted the seller through the taobao website, we were told to wait by the seller and then cut off immediately from reaching the seller again. Taobao set up a system which is a hotpot of dishonest sellers. Everyone is strongly advised to boycut taobao because it rewards theft.

First time I ordered on line as I was told Taobo is a good sit. We'll let me tell you this after looking at the dress which absolutely looked stunning on site, it was straight in the bin for me
$#*! material and cheap cheap cheap. It wasn't even sewn properly and you could see running threads... so disappointed and never again. I'd rather pay for a decent dress rather than wearing the dress I bought from TaoBo. CHEAP CHEAP AND CRAP DRESS. Whoever made it, please take it back and wipe it on your cheap $#*!. What an ugly dress. Nothing like the one posted on line
So to all future buyers there stick to ASOS, Shop style website than this cheap site. Shame on you and your shirty product.