Swanson

I ordered on June 13,2023. As of today (7/12/23) I have not received my order. Although I did receive an email today stating they canceled my order because they did not hear from me. I did not receive an email asking anything from me except emails promoting upcoming sales.

They cancelled my first order because my billing address did not match my shipping address, and claim they sent me an email informing me, but I received nothing.

They cancelled the second order a week later, also without informing me. The chat service (LiveHelpNow) says "the order was flagged for suspected fraud and cancelled."

I have had problems with this company in the past, too. Their online interface is simply too dinosaur-era to trust. Do not do business with them.

If you MUST do business with them (they DO have good prices and product selection), CALL them, do NOT order online.

I have ordered from them for over ten years. After two weeks of waiting for my order I called and they told me the item was on back order, ask to speak with maneger she gave me other reason. I would have thought someone would have sent a email with in the two weeks I am going to try lucky vitamins or i_herb to see how they conduct business.

I've been shopping on swansonvitamins for years now and haven't had any problems. Today however, I go on to their site and they say I'll get 20% off AND free shipping if I sign up with their text alerts, so since that sounded good, I signed up for their text alerts because I was mainly excited for the free shipping. Once I put things in my basket, it says I'll get free shipping IF I pay over $100. That was not the original deal. It said 20% off and free shipping. The need to pay over $100 was not mentioned until after I signed up with their texts. I didn't think swansons would need to stoop low like that.

Corporate office has been making horrible changes... i live about 110 miles from their pa warehouse (about 1 1/2) hours away. Yet it still takes 6 or 7 days to get my order. Particularly when coupons or free shipping is involved! Also planning is impossible because their pricing fluctuates from time to time probably due to free shipping over 49.00 and use of coupons. I have found several companies on line (you must look) that are extremely competitive with excellent shipping times and top quality products. After years of buying from swanson i can save time and $$$ going elswhere. I am now buying three or four items from them every other month rather the ten to fifteen items i was buying, and saving at the same time! I personaly beleive they are too large to change and wont change any time soon, period...

Wow! What an awesome company. I am a bit of a "vitamin junkie" but Swanson's rivals Nordstrom for customer service. They rock so hard! Their name brands are very affordable and stuff like Green Vibrance (that retails in a local store for over $40) is $19... or something crazy like that. Their boxes always arrive in immaculate condition and recently I was looking for a supplement they did not carry... so I called them and they took down all of the info on the package that I had and said they would inquire about carrying it! YAY! You can buy anything from Fish Oil to their own Tri-Fiber complex (my favorite fiber supplement, ever... very easy on the stomach... to lip balms, to organic peppermint oil... I don't even know what else to say about Sawanon's... they rock... And I am grateful to be a customer

I've been a Swanson customer for 30+ years. When Lee Swanson ran it, shipping was fast, customer service was in North Dakota with reps who knew what they were doing and could actually help you, prices were fair, extra shipping charges never occurred, the amount of milligrams in the supplements of whatever you're buying was higher, and there weren't extra things added to the supplements that nobody needs or wants.

Ever since he sold Swanson to a hedge fund and retired, EVERYTHING has gone downhill. Shipping takes forever now. Customer service is in the Philippines according to one rep I talked with and good luck with the connection. Prices have risen to ridiculous levels, probably to justify all the fillers now in the supplements. The strength of the supplements' active and beneficial ingredients has been decreased. Free shipping means nothing because they're adding $20+ for "overweight" packages and this charge is not mentioned ANYWHERE on their website until you're checking out when it appears on the line that says "Free Shipping".

VERY disappointed with Swanson and will be ordering vitamins from other companies without the fillers, lowered strength, and extra shipping charges. Leave it to a hedge fund to ruin a perfectly fine business.

My family has been buying from Swanson's since they began. We place a large order about every 6 weeks and it used to be here in 3-4 days. My order left their warehouse on 3/1/2018 and was promised by 3/7/18; I called when it had not arrived on the 8th, I got some excuse, now it is the 12th, it might be here on the 14th. What I was told by a rude supervisor on the 8th was "you should have used expedited shipping". Good-bye Swanson's you are obviously too big to care anymore.

I thought Swanson was the answer to my prayers in getting some purchases to my sister who was home alone in another state and sick with COVID. Swanson had the items I needed so I placed the order, requested overnight shipping, made payment, and got an order confirmation stating I would get an email with a Tracking Number. Here's the glitch: Swanson will only ship to the billing address on a first time order. There should be a pop up warning in their system stating this instead of accepting my money and THEN telling me its their policy somewhere written in the fine print. I canceled the order, bought the stuff I needed myself and shipped it through FedEx. Sorry Swanson - you lost a new customer.

"Very poor customer service. Place and order and wait 4 days + for the order to be filled and shipped. Then wait another 4-6 day to be delivered. Long term customer, every customer service and shipping has gotten worse. Just canceled my last order, no more orders from Swanson."

My package is lost, I have emailed swanson several times but they aren't responsing my back. Ups has not signed proof of delivery about my package, swanson isn't helping. I am very frustrated and angry for this kind of no-action. Also have contacted on swanson on facebook and there was answerting somebody so rude hadn't any kind of will to order from them anything.

I returned an item and it was delivered to them by USPS 3 weeks ago and still no refund! I tried calling them and the wait time is super long and in the end they just told me I have to wait to receive the refund.

Today I searched google for the lowest price on a specific item that I wanted to buy 8 of. Swanson had the lowest price on sale 30% off for $9. I signed up and added the items to my cart, it showed they were on sale for 9$. I followed the screens to pay and ON THE LAST SCREEN it changed the price of each item to $13. I tried it repeatedly, closed the browser, and came back, tried a different browser, every time on the last screen it changed the price to a much higher price. So I called, and I waited, and finally, after a long wait I gave the answering system my phone number so they could call me, it prompted me to do this. It's been two hours now, no response. So they have a chat feature, and I tried it. They answered right away and the rep tried to help me, but even though I explained the issue to him over and over again, he couldn't understand. Probably some offshore customer service with obviously poor training. So I went to Amazon, found the same item for an even lower price and it took me all of 3 minutes to purchase the item with free shipping.