I've placed four orders with this company. I did have a problem with an incorrect product shipped to me once, but the issue was fixed in a timely manner. They have some hard to find products and very fast shipping. I've been satisfied.
Highest recommendation. This company is reasonably priced, very efficient, & has exceptional customer service. I've always been impressed by their service, & wide array of products. Best kava-kava anywhere. And teas, & supplements.
We've done some searching and sampling and continue to return to Phytoextractum. Their products and customer service speak for themselves. Using their discount codes and point system takes a good-sized chunk out of your costs. Give them a chance, you won't be disappointed.
Not only do they have excellent product and great shipping times their customer service is terrific because they always address any issues or questions that you have immediately. I will be a lifelong customer of theirs that's for sure!
I've been buying Kratom from Phytoextractum for years now and have always been happy with the quality of the Kratom and the customer service. I love their rewards system so much. Getting discounts for signing up for the newsletter is so helpful. Plus the newsletter only goes out twice a week and has discount codes and info on new products. I would recommend this site to anyone looking to buy good Kratom in several strains or many other natural substances like kava kava. Hope they're around for a long time to come so I can continue to be happy with my Kratom purchases.
5 plus years as a loyal customer. They really care about their consumers and don't price gouge by any means. Quite the opposite. They always have weekly deals and discounts and the delivery time is always punctual. Best in the business for sure.
I have been purchasing product from Phytoextractum for several years. What first attracted me to this site was the analysis they posted of one of their Kratom products where they list the mg of mitragynine and the mcg 7-hydroxymitragynine in each capsule. Their product has been very consistent over the years. The 2 times I needed customer service I contacted them via e-mail and got a response same day with a resolution to my issue immediately.
Phytoextractum is the best customer service experience I have had, not only in the natural health arena, but any other business as well! They go above and beyond for customer satisfaction. Their products are some of the best on the market as well, and I've tried many other companies as well.
Highly Recommended.
Gets my best vendor award. Consistent, good products and excellent customer service. I know their products are safe too, since they will close to sterilize their operation if a bug gets in and have done so once that I know of a couple years ago. Who does that anymore?
Phytoextractum os the best place for all your botanical and accessories needs this company and its products are amazing and its people are the greatest bunch of customer service reps Ive ever seen and I will be a Phyto customer for a very long time thank you Phyto. Kellee C.
This kratom that Phytoextractum has is the absolute best Kratom I have tried to even had. This company has the best kratom possibly in the world as I have tried alot of different types of strains. I love it. You should be sure to buy from Phyto!
Ordered 180 roars worth (5 x 4 ounce bags) and only one bag had mild effect. The other 4 bags made me nauseous and sick with no positive effects. I've been using kratom for a year now, I only do 4-8 grams a day total and I only take it at night. Trust me when I say that this is awful kratom and they have no labs to prove its quality and have no money back guarantee. The Golden Monk is much better by far.
This company excels in product quality and safety. Their customer service is quick, kind and professional. I have been a customer for 3 plus years. I have only had 2 shipping discrepancies that were resolved within an hour or less. Their herbal selections are huge! Another big plus is they always have fast free shipping. I highly recommend Phytoextractum!
I have been shopping online with Phytoextractum for over 3 years now and the service and quality of the products has been exceptional. I've responded many times to their survey letting them know this but what compels me to write a review here is a recent experience I had. As usual I ordered the product from them that I have used for years but they unfortunately sent me the wrong one (a very similar product, but nonetheless, not exactly what I ordered). I contacted them online letting them know this and that I was traveling on business soon and would like the 'right' product before I left. Without hesitation they apologized and jumped on filling my order and expedited it so that it arrived in time for my trip. In addition to this, they didn't make a fuss about me sending back the 'wrong' product (i. E., they let me keep it).
Again, I've been very happy with their products and services and that's why I continue to come back. I think you'll find many reviews like this online but I thought this deserved some additional feedback in a forum like this. I'll continue to shop here for sure.
Thanks,
Trevor
I absolutely love this company. Everything they ship arrives timely, sometimes faster than their original predicted time, and I am all the way across the country from them. Their customer service is incredible. Whenever I have a question, I am helped right the first time and their staff is incredibly knowledgeable and always pleasant. They're always checking in with their customers to see how they can be more efficient. I would highly recommend this site and their products to anyone interested in them.
I was introduced to Phytoextractum.com by word of mouth and a sample. After my first purchase, I knew we would have a long-standing relationship.
The products I have chosen to purchase have helped me to achieve peace and wellbeing.
I had a question about my recent order invoice, (nothing to do with billing) and received an answer to my query within 24 hours. Customer service at Phyto is really exceptional.
I have ordered through this company for a few years now... product is always available and shipped in the time frame promised... I unfortunately had an order placed on 2/18 that took WAY longer expected to arrive... contacted the USPS as that was the method of shipping used... they had me waiting another week to receive the item PAST the week I had already waited...(and the item was shipped Priority... contacted Phytoextractum directly and not only were they quick to respond, but they also went into detail about what may have been the issue in the first place...(weather related)... they were spot on about what had happened and I received the order the next day... very polite... very thorough... no surprise I continue to order from them...
Excellent business. I've ordered products probably almost 10 times by now, without any issues. I always get exactly what I order, and processing time is super-fast. Their prices are very competitive but their products are nonetheless of the highest quality, with a transparent sourcing process and high standards on purity. In short, you can trust that you're getting good, safe products, which is extremely important for supplements.
Support is also top-notch. After having an issue with a package accidentally being returned with USPS, Phytoextractum quickly responded to my inquiry. I would've been happy paying for shipping again, but they sent it out priority again the same day. This kind of service is increasingly rare these days, and has made me an even happier customer. Prior to this interaction, I would have been hesitant to shop anywhere else, but now I'm absolutely dedicated to Phytoextractum!
I order the Bali from them. Great price which made me skeptical-but was pleased!
Ordered Thursday morning, received it Saturday! And I live in Illinois!
Lots of vendors out there and it's hard to decide which ones will be good. But this one tops the list!
Great quality, good prices, tons of promotion deals. CHEAP shipping prices you won't find elsewhere. Timely deliveries with $10 next day, unheard of! Above average customer service. Will not shop anywhere else
Answer: Hi Priscilla, thank you for the message. There are a lot of resources and articles online that discuss this sort of topic, however, we unfortunately aren't able to offer you any medical advice since we are not trained medical professionals. We always advise speaking with your doctor regarding this topic. We wish you the best of luck!
Answer: Hi Katie, our checkout was temporarily disabled but you may now proceed to purchase your items. Thank you for your patience.
Answer: Hi Alicia, thank you for contacting Phytoextractum! Our #1 selling product is our Bali powder, featured first in our list of kratom powders. If you're a first time customer, you'll automatically be given samples on your order. If not, you can also write in the comments section of your checkout that you'd like to receive samples, and we'll make arrangements to get them out to you. If you have any further questions, please feel free to get in touch with our support team at support@phytoextractum.com. Have a wonderful weekend.
Answer: Hi Michelle, make sure you're not using autofill and try using incognito mode if the issue persists (or clear cookies, or try another browser). If you're still unable to access your account, please email our support team at support@phytoextractum.com and we'll be more than happy to assist you.
Answer: Hi Michelle, make sure you're not using autofill and try using incognito mode if the issue persists (or clear cookies, or try another browser). If you're still unable to access your account, please email our support team at support@phytoextractum.com and we'll be more than happy to assist you.
Answer: Hello Liz, thank you for your question! Our company and warehouse is located in NE Portland, OR. Our building is zoned for warehouse use only, so we do not have permits for a retail storefront or a location for local customer pickup. If you're located in Portland, Beaverton, Tigard, Hillsboro, Gresham, Milwaukie, Lake Oswego, Vancouver, or similar metro area, you can typically receive your order the following day with our free USPS First Class shipping option. You may also encounter our products in various headshops, smokeshops, bookstores and convenience stores across the US. Please note that only a sealed Phytoextractum bag branded with our foil green logo indicates an authentic Phytoextractum product. Any product sold in a different bag, or branded differently, is not authentic. The best and safest way to order our products, are on our website at Phytoextractum.com. Thank you!
Phytoextractum has a rating of 3.9 stars from 270 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Phytoextractum most frequently mention customer service, high quality and free shipping. Phytoextractum ranks 8th among Vitamins & Supplements sites.