• Phytoextractum

Phytoextractum

Overview

Phytoextractum has a rating of 4.71 stars from 271 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Phytoextractum most frequently mention customer service, high quality, and free shipping. Phytoextractum ranks 14th among Vitamins & Supplements sites.

  • Service
    44
  • Value
    44
  • Shipping
    44
  • Returns
    32
  • Quality
    43
Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0
17
See all photos

What reviewers want you to know

Positive highlights

  • They have wonderful views on their customer service as well as their products.

Critical highlights

No critical highlights yet

How would you rate Phytoextractum?
Top Positive Review

“Best Vendor Award”

William J.
10/26/23

Gets my best vendor award. Consistent, good products and excellent customer service. I know their products are safe too, since they will close to sterilize their operation if a bug gets in and have done so once that I know of a couple years ago. Who does that anymore?

Top Critical Review

“Absolute garbage”

Austin H.
9/13/20

Ordered 180 roars worth (5 x 4 ounce bags) and only one bag had mild effect. The other 4 bags made me nauseous and sick with no positive effects. I've been using kratom for a year now, I only do 4-8 grams a day total and I only take it at night. Trust me when I say that this is awful kratom and they have no labs to prove its quality and have no money back guarantee. The Golden Monk is much better by far.

Reviews (271)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (149)
Thumbnail of user motherearthnews5
1 review
0 helpful votes
October 26th, 2023

Gets my best vendor award. Consistent, good products and excellent customer service. I know their products are safe too, since they will close to sterilize their operation if a bug gets in and have done so once that I know of a couple years ago. Who does that anymore?

Tip for consumers:
Shipping is fast even using regular mail. (3 days or less) Quality is excellent as is their customer service. Might not be the most inexpensive but it still is a get what you pay for world and their prices are in line with other quality vendors.I almost never review anything, but I am in this case.

Products used:
Red, yellow, white and green powder. New Honey Sticks too.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brucebannerface
1 review
0 helpful votes
September 10th, 2023

Phytoextractum is the best customer service experience I have had, not only in the natural health arena, but any other business as well! They go above and beyond for customer satisfaction. Their products are some of the best on the market as well, and I've tried many other companies as well.
Highly Recommended.

Service
Value
Shipping
Returns
Quality
Thumbnail of user trevorc187
1 review
0 helpful votes
March 29th, 2022
Verified purchase

I have been shopping online with Phytoextractum for over 3 years now and the service and quality of the products has been exceptional. I've responded many times to their survey letting them know this but what compels me to write a review here is a recent experience I had. As usual I ordered the product from them that I have used for years but they unfortunately sent me the wrong one (a very similar product, but nonetheless, not exactly what I ordered). I contacted them online letting them know this and that I was traveling on business soon and would like the 'right' product before I left. Without hesitation they apologized and jumped on filling my order and expedited it so that it arrived in time for my trip. In addition to this, they didn't make a fuss about me sending back the 'wrong' product (i. E., they let me keep it).

Again, I've been very happy with their products and services and that's why I continue to come back. I think you'll find many reviews like this online but I thought this deserved some additional feedback in a forum like this. I'll continue to shop here for sure.

Thanks,

Trevor

Thumbnail of user elizg2
1 review
0 helpful votes
June 5th, 2022

Highest recommendation. This company is reasonably priced, very efficient, & has exceptional customer service. I've always been impressed by their service, & wide array of products. Best kava-kava anywhere. And teas, & supplements.

Tip for consumers:
It’s absolutely secure.

Products used:
Borneo extract, kava kava

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelk3581
1 review
0 helpful votes
January 1st, 2022
Verified purchase

We've done some searching and sampling and continue to return to Phytoextractum. Their products and customer service speak for themselves. Using their discount codes and point system takes a good-sized chunk out of your costs. Give them a chance, you won't be disappointed.

Tip for consumers:
If reviews influence your decision, Phytoextractum deserve a chance to speak for themselves.

Products used:
Powdered Supplements

Service
Value
Shipping
Quality
Thumbnail of user cynthiad350
2 reviews
1 helpful vote
May 9th, 2022

I've been buying Kratom from Phytoextractum for years now and have always been happy with the quality of the Kratom and the customer service. I love their rewards system so much. Getting discounts for signing up for the newsletter is so helpful. Plus the newsletter only goes out twice a week and has discount codes and info on new products. I would recommend this site to anyone looking to buy good Kratom in several strains or many other natural substances like kava kava. Hope they're around for a long time to come so I can continue to be happy with my Kratom purchases.

Tip for consumers:
Sign up for the newsletter. Get on the rewards program.

Products used:
Kratom

Service
Value
Shipping
Quality
Thumbnail of user garys1587
1 review
0 helpful votes
June 22nd, 2021
Verified purchase

I have been purchasing product from Phytoextractum for several years. What first attracted me to this site was the analysis they posted of one of their Kratom products where they list the mg of mitragynine and the mcg 7-hydroxymitragynine in each capsule. Their product has been very consistent over the years. The 2 times I needed customer service I contacted them via e-mail and got a response same day with a resolution to my issue immediately.

Tip for consumers:
Great Quality Product.

Products used:
Kratom Tablets

Service
Value
Shipping
Quality
Thumbnail of user steves3030
1 review
0 helpful votes
October 7th, 2022

They have the best Kratom you can buy. Quality products, fast shipping and great CS! One of the few companies that really care about their customers!

Tip for consumers:
Can't find a better place for quality kratom

Products used:
Kratom

Service
Value
Shipping
Returns
Quality
Thumbnail of user daves220
2 reviews
1 helpful vote
May 21st, 2021

I had an issue where I charge appeared that I did not make and emailed the company to which they responded immediately. It turned out it was my credit card company's fault but Phyto was willing to do what was needed. Great service!

Products used:
this was concerning a charge to my credit card; I had an issue where I charge appeared that I did not make and emailed the company to which they responded immediately. It turned out it was my credit card company's fault but Phyto was willing to do what was needed. Great service!

Service
Value
Shipping
Quality
Thumbnail of user janetp846
1 review
0 helpful votes
August 11th, 2021

I absolutely love this company! The shipping is so fast you get it in one to three days. All of there products are top grade!

Tip for consumers:
Love love

Products used:
Almost all herbs and teas

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikeb2089
1 review
0 helpful votes
June 6th, 2021

Great people to do business with. They have reliable and trusted/tested products that really help. Amazing customer service with a very quick response time. A definite must use

Products used:
Gold reserve
White MDT Powder

Service
Value
Shipping
Returns
Quality
Thumbnail of user austinh156
1 review
9 helpful votes
September 13th, 2020

Ordered 180 roars worth (5 x 4 ounce bags) and only one bag had mild effect. The other 4 bags made me nauseous and sick with no positive effects. I've been using kratom for a year now, I only do 4-8 grams a day total and I only take it at night. Trust me when I say that this is awful kratom and they have no labs to prove its quality and have no money back guarantee. The Golden Monk is much better by far.

Thumbnail of user jacobp354
1 review
0 helpful votes
May 8th, 2022

5 plus years as a loyal customer. They really care about their consumers and don't price gouge by any means. Quite the opposite. They always have weekly deals and discounts and the delivery time is always punctual. Best in the business for sure.

Service
Value
Shipping
Returns
Quality
Thumbnail of user justinc243
1 review
14 helpful votes
April 24th, 2019

My first order was short 1 product. No notes, messages, or callls to let me know, just short. I called and was told it was out of stock and I would receive it in a couple of days. I have called, emailed, and messaged multiple times. I have ordered twice more since then and still not received my shortage. It's been 3 weeks and I've spent $400. The product is stellar but I'll have to move on if they don't make this right.

Thumbnail of user jp1142
1 review
0 helpful votes
May 7th, 2021

I can't say enough good things about Phytoextractum. Their products are great, their pricing is easy to understand, and they have amazing customer service. I greatly appreciate their many shipping options AND the fact that they don't overcharge you for shipping. They also ALWAYS fill orders in a timely manner. Overall nothing but great experiences—highly recommend giving them a try!

Tip for consumers:
Definitely take advantage of that free shipping, and make sure to place your order early in the day! You do have to spend a certain amount to qualify for the free shipping, but it’s a total money saver in the long run.

Products used:
I purchased several products from the UEI and Platinum product lines and was very impressed.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nancyc2126
1 review
0 helpful votes
May 8th, 2022

Not only do they have excellent product and great shipping times their customer service is terrific because they always address any issues or questions that you have immediately. I will be a lifelong customer of theirs that's for sure!

Products used:
UEI

Service
Value
Shipping
Quality
Thumbnail of user mattc544
2 reviews
5 helpful votes
April 5th, 2021

Phytoexactum offers gmp compliant premium products at a fair price. Their customer service is impeccable and their ship time is usually same day. I suggest their OG Bali which reminds me of old school Plantation Bali. Good company w good product!

Tip for consumers:
Order with confidence always.

Products used:
OG Bali and also a sample of Gold Reserve.

Service
Value
Shipping
Quality
Thumbnail of user melanied6
3 reviews
3 helpful votes
March 30th, 2021

As a regular customer I can assure you that the product, pricing, shipping and customer service will never disappoint.

Thumbnail of user candyr25
1 review
11 helpful votes
April 28th, 2020

This business offers UPS Next Day Air shipping and here I am 4 day's later without my order and no indication that it has ever even left the warehouse. I'm disgusted with this and am now going to have to place ANOTHER order with a different company and hope their next day air delivery system is competent. Never again. I should've at least gotten a notification that my order has been lost or cancelled or whatever, even though I was charged the $100 for it.

Thumbnail of user bethp49
1 review
8 helpful votes
June 27th, 2017

I, too, was a longtime customer of Phytoextractum and spent thousands over several years. Then I receive an order in which the little glass vial of FST had shattered during transit. This is a $55 product. I politely sent Phytoextractum a message which was ignored, so I sent another message. Now it's another business day and no replacement was sent, no response to my messages. I've ordered this product a million times and they have always used a padded envelope. This time they didn't, and my order was subsequently ruined. I am appalled that they would treat a loyal customer in such a manner. I'm starting to think these reviews are from Phytoextractum themselves, as a simple Google search will show you they have an F on the BBB. I will gladly retract this review if they make it right, which I sincerely hope they do.

Thumbnail of user lisaa670
1 review
11 helpful votes
January 18th, 2020

Excellent customer support, excellent quality and variety of products, variety of shipping methods, offers customer loyalty rewards and discounts. I will continue to give Phyto my business. I had a shipment that was supposed to be overnight delivery. UPS dropped the ball and as soon as Phyto was made aware of the situation, they immediately wanted to offer my money back or an immediate store credit. Hannah was especially kind and helpful. 5 stars!

Thumbnail of user nettieg1
1 review
4 helpful votes
September 20th, 2016

Received my first order on Monday and discovered the most expensive productI ordered and paid for was missing. Therewere problems with processing the order resulting in the cancellation of the order for this product. It was allegedly combined with the other product I ordered and allegedly mailed. I provided documentation to this company as requested only to dscover just now that a second shipment was processed and shipped today. Problem is I was charged again for both the product and shipping costs. No explanation why.

Thumbnail of user tonym135
Tony M. – Phytoextractum Rep

Hello Nettie,
This is Tony with Phytoextractum, our PR and Customer Relations Manager. I've looked into this situation and this is what I've found. On 9/19/16 at 11:15am PST you emailed our support team to indicate you were missing one of the products you ordered. We responded at 3:43pm and indicated that we can resolve this for you, and we asked to see a photo of your invoice (this is to see which one of our production team members stamped your invoice for approval to ship, so that we can keep human error down). At 12:14am on Tuesday morning, you emailed us with the required photos as asked. At 5:22pm, we emailed you back to inform you that we have reshipped your missing item.

**Please note that we do no store credit card information, thus we are unable to charge a customer without their consent in any situation. **

I verified that the order was setup as a "reship" which means we log into the system as the customer, and place the order as a "money order" payment. Then, we immediately mark the order as "payment received" and it ships out as usual. Since this excludes the use of your bank or credit card, you don't need to worry about being charged twice.

At 6:52 you emailed saying that you were double charged, then you left this review. We followed up with you the following morning at 8:03am on 9/21 confirming that you were not charged since this was a reshipment for a missing product.

I also would like to mention, that we upgraded your shipping to FedEx Overnight in consolation to this human error, which we apologize for. As you can imagine with the ban on kratom in just a few short days, all vendors are overloaded with orders and working 12+ hour shifts to get all customer orders out on time; human error is bound to be made and we apologize.

In short, you were not double charged, and we sent your product back out to you with upgraded shipping.
If you have any questions, please feel free to email our support team and ask for Jesse or Angela. Again, we apologize for the inconvenience and hope you are satisfied with this resolution.
Cheers,

Tony Marcello
PR Manager
Phytoextractum, Plants & Extracts

Thumbnail of user dougw138
1 review
0 helpful votes
May 14th, 2019

I recently placed an order with Phytoextractum. There was a small mixup in the product purchased. I contacted Mia in customer service and she was able to correct it rather quickly. Thanks!

Thumbnail of user cherylm172
2 reviews
9 helpful votes
May 19th, 2020

I was introduced to Phytoextractum.com by word of mouth and a sample. After my first purchase, I knew we would have a long-standing relationship.
The products I have chosen to purchase have helped me to achieve peace and wellbeing.
I had a question about my recent order invoice, (nothing to do with billing) and received an answer to my query within 24 hours. Customer service at Phyto is really exceptional.

Thumbnail of user isaacl94
1 review
0 helpful votes
June 20th, 2021

Phytoextractum is a superb online vendor for kratom and other plant extracts. They have fantastic selection, great prices, and superb customer service with quick response time.

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Phytoextractum is the best place to buy Kratom extracts online. Buy Kratom and Kava plus other hard to find quality botanicals and extracts at Phytoextractum.

Company Representative

Thumbnail of user tonym135
Tony M.
PR & Customer Relations Manager
Phytoextractum is dedicated to researching and sharing knowledge about exotic plants that are gaining attention in the mainstream media. Our organic, research-based methodologies help to spread knowledge and understanding in the community at large. We are not interested in flashy names and gimmicks, just factual representations of what we have learned through our extensive explorations. Our commitment to learning and establishing a legitimate scientific database helps our customers make the right choices without having to wade through 'hard sell' mumbo-jumbo.

How do I know I can trust these reviews about Phytoextractum?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Firefox extension

4.7
271 reviews
Have a question about Phytoextractum?