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Phytoextractum

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Michigan
1 review
9 helpful votes
Follow Mister L.
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It's great to have a regular vendor that you can always trust. Such is the case with Phytoextractum. I've been shopping elusively from them, and for good reason: (a.)The quality is good, (b.) the prices are THE lowest out there, (c.) they ship same-day & give Tracking #'s, and (d.) the customer service dept. is responsive. Only one time in all my dealings with them did I get a bad order. But guess what? They *quickly* made good for it -- I mean super-fast. That's the way to go. But I really like that I can reach their customer service easily and they respond literally right away. These are good folks who care.

Date of experience: November 9, 2015
New York
1 review
1 helpful vote
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I've been ordering from this company for 2 years as of next month and I've never had a problem with them. They have good products and ship them out in timely fashion. There are some nice sales or discounts available as well.

Date of experience: January 27, 2019
Iowa
2 reviews
10 helpful votes
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I have been using Phytoextractum as a trusted vendor for CBD and kratom for over two years. I am thoroughly satisfied at the product choice, product prices, and most importantly to me, their top-notch customer service. They offer several secure ways to pay and the shipping is always fast and reliable given that you get your order in by the cut-off time. I do not have any hesitations in recommending Phyto and they are professional and courteous as well. In the past year, I had one issue with shipping and it was remedied quickly. As a repeat customer, I use the reward points and discounts and find them value-added as I use their website (resources tab) to provide information about the products they sell.

Date of experience: August 21, 2018
Texas
1 review
1 helpful vote
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I have just received my first order from Phyto using their awesome discounts on product and free-shipping when spending a certain amount of money. Amazing product and I will definitely continue to do business with them!

Date of experience: April 6, 2017
Colorado
1 review
11 helpful votes
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This business offers UPS Next Day Air shipping and here I am 4 day's later without my order and no indication that it has ever even left the warehouse. I'm disgusted with this and am now going to have to place ANOTHER order with a different company and hope their next day air delivery system is competent. Never again. I should've at least gotten a notification that my order has been lost or cancelled or whatever, even though I was charged the $100 for it.

Date of experience: April 28, 2020
Kentucky
1 review
9 helpful votes
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Absolute garbage
September 13, 2020

Ordered 180 roars worth (5 x 4 ounce bags) and only one bag had mild effect. The other 4 bags made me nauseous and sick with no positive effects. I've been using kratom for a year now, I only do 4-8 grams a day total and I only take it at night. Trust me when I say that this is awful kratom and they have no labs to prove its quality and have no money back guarantee. The Golden Monk is much better by far.

Date of experience: September 13, 2020
North Carolina
1 review
15 helpful votes
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Look no further
June 21, 2017

I've been using kratom daily for the last year and a half. I've tried many online vendors-some are better than others but I've found Phytoextractum to be far superior as far as price and quality are concerned. Even with the free shipping option i get my packages at lightening speed. In addition they offer several different discounts at checkout so I save a ton of $ EVERY time I purchase. As far as quality, I sometimes dose several times a day with the plain Bali powder and I don't seem to reach a tolerance like I have with kratom from other vendors I've tried. And customer service is top notch. Very quick, courteous, and responsive. I'm glad I found them. Try them, you won't be disappointed. Will be my go-to vendor from now on!

Date of experience: June 21, 2017
Pennsylvania
1 review
3 helpful votes
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Bad Vendor.
October 13, 2016

It's a real gamble ordering from Phytoextractum. One day receive top-notch kratom from them, but re-order the exact same item just a couple days later and receive something akin to sawdust, "Customer Service" doesn't respond, so my money is gone and I'm without kratom. I guess they think they're so big that they don't care who they burn. So be it.

Date of experience: October 13, 2016
Michigan
1 review
9 helpful votes
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GREAT COMPANY!
July 31, 2019

I have only been a customer of Phytoextractum Plants & Extracts for a short time, but recently had an issue and one of the reps went OUT of their way to help me, more than any rep from any company in my lifetime. I owned my own business for only 8 years and I always tried to help my customers like this, and it is refreshing to see companies like this go above and beyond. I will be honest most of this was an error on my part and she did not have to really do anything, but, it made me feel like they wanted me as a customer. Thank you Mia and Phytoextractum Plants & Extracts. I will keep coming back. Ken Rogers

Date of experience: July 31, 2019
Illinois
1 review
0 helpful votes
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I can't say enough good things about Phytoextractum. Their products are great, their pricing is easy to understand, and they have amazing customer service. I greatly appreciate their many shipping options AND the fact that they don't overcharge you for shipping. They also ALWAYS fill orders in a timely manner. Overall nothing but great experiences—highly recommend giving them a try!

Date of experience: May 6, 2021
Florida
1 review
12 helpful votes
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I placed an order on a Monday and received a tracking number and paid for priority shipping. Come Thursday no updates and tracking showed package had not been given to usps yet. I sent an email to support asking for free overnight Bc of the delay. I got a reply 2 hours later from Mia that she would look into it and upgrade the shipping. Pleasantly surprised, I got the product the next day. I will give the company another chance but if this is common, I will go back to my old supply company.

Date of experience: December 2, 2018
California
1 review
1 helpful vote
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I've been with this company for a while now. Their product offers an excellent alternative to opiates. (been there, done that, have NO intention of going back) Shipping is free and fast.
I've compared their prices with other sellers as well as local retail outlets and this is still the best deal.
If there are any questions or concerns with my order customer service gets back to me within an hour.

Date of experience: July 22, 2018
Oklahoma
1 review
0 helpful votes
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I use this site frequently and have had nothing but good experiences. If I make a mistake on an oder, the reps are easy to contact and there is no fuss about correcting the issue. I highly recommend Phytoextractum.

Date of experience: December 6, 2019
Texas
1 review
1 helpful vote
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Early on in my kratom experiences, I was lucky enough to find Phytoextractum... and by lucky I mean very good quality products at exceptionally reasonable prices. The very fast and free shipping didn't leave me wanting nor chomping at the bit... and it's great they offer faster shipping for those with less patience. The product line is good (far better than most) and the quality is superb. Yeah, the product descriptions could be better and the payment options are a little limited, but overall it's a great place for your kratom needs. Definitely recommended.

Date of experience: June 20, 2018
Louisiana
1 review
17 helpful votes
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I trust Phytoeextractum with all my business. I've been on pain meds since age 15 I am now 52. I broke my back young and have had many surgeries. I have tons of steel rods, screws, bolts and even a spinal simulator in my back. The daily pain is horrible. I found out about Kratom almost a year ago. First tried it from a smoke shop, it was expensive and the sales lady didn't have a clue on what she was selling me. I did research and found white vein to work best for my pain. I also take red vein at night. I don't like anything that tastes bad so I make my own pills. Phytoextractum had everything I need the empty capsules, a tool to help make them quicker and the best quality products at the best prices. Not to mention they are super quick! I get my order the next day at my door. I am always getting discounts in my email and they answer any question I have quickly. I truly feel they care about their customers. I am super happy and impressed with this company.

Date of experience: June 29, 2019
Idaho
1 review
0 helpful votes
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Phytoextractum has the absolute BEST products I have ever used. I have bought kratom from many sources until I discovered this company. Now I purchase only through this company. Their customer service is absolutely exceptional as well. All my orders are on time and packaged well. Any time I have a question I get a response the SAME DAY! I am a customer for life because of the people and products that make this company. Also an Oregon based location makes me very happy! Phytoextractum sets the standard all around! Thank you!

Date of experience: September 20, 2017
Tennessee
1 review
0 helpful votes
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Very impressed with this company. Their product is top notch and works great. Customer Service really cares and listens to their customers.
Highly recommend and will truly be going through them again.

Date of experience: February 11, 2019
Alabama
1 review
6 helpful votes
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I placed a very large order for overnight fedex never got my shipment and when I try to contact them they don't respond to me at all. They stole a lot of money from me now I have to fight with my credit card company. This site is not worth it. SCAM

Date of experience: September 2, 2014
New York
1 review
0 helpful votes
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Phytoextractum is a superb online vendor for kratom and other plant extracts. They have fantastic selection, great prices, and superb customer service with quick response time.

Date of experience: June 19, 2021
Arizona
1 review
2 helpful votes
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Amazing!
April 19, 2017

The customer service is a pleasure to work with. Fast and friendly. Had an issue with my order and they sent a new one for free overnight. Plus added a bonus. Great company! Best I've worked with so far. I would def recommend to others!

Date of experience: April 19, 2017

Overview

Phytoextractum has a rating of 3.9 stars from 270 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Phytoextractum most frequently mention customer service, high quality and free shipping. Phytoextractum ranks 8th among Vitamins & Supplements sites.

service
44
value
44
shipping
44
returns
32
quality
43