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Phytoextractum

How would you rate Phytoextractum?
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Florida
2 reviews
5 helpful votes
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Very pleased!
April 5, 2021

Phytoexactum offers gmp compliant premium products at a fair price. Their customer service is impeccable and their ship time is usually same day. I suggest their OG Bali which reminds me of old school Plantation Bali. Good company w good product!

Date of experience: April 4, 2021
Massachusetts
1 review
2 helpful votes
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Bank info stolen
April 22, 2019

First time encounter with Phytoextractum. I paid by e-check, and about a week later I had $2,000 stolen from my bank account with a fake check. Since I rarely use checks and have never done e-checks prior to this, I am very certain that data breach happened when I put my info in through their site.

Not enough info yet to review their product, but my recommendation is to NOT purchase through their website. If you live nearby and can pay in cash, great. But any personal info you put through their website might as well be posted to all on social media. Be warned.

Date of experience: April 22, 2019
Massachusetts
1 review
3 helpful votes
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Stop the search!
October 24, 2017

After a year of searching for a legitimate kratom vendor I have finally hit the jackpot!
Their products are DEFINATELY by far some of the best kratom out of dozens I've tried from other company's!

Between that and their stellar customer service there's no need to continue my search!
I am so happy that I finally found a legit vendor with awesome product!

Thanks Phytoextractum! :)

Date of experience: October 24, 2017
Tennessee
1 review
0 helpful votes
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I have have ordered form phytoextractum for about a year and never had any issues! Always ships out when its supposed to and they will even send discount coupons if you sign up for email! Great selection and a very quick to answer emails!

Date of experience: June 5, 2019
Florida
1 review
11 helpful votes
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Excellent customer support, excellent quality and variety of products, variety of shipping methods, offers customer loyalty rewards and discounts. I will continue to give Phyto my business. I had a shipment that was supposed to be overnight delivery. UPS dropped the ball and as soon as Phyto was made aware of the situation, they immediately wanted to offer my money back or an immediate store credit. Hannah was especially kind and helpful. 5 stars!

Date of experience: January 16, 2020
Texas
2 reviews
0 helpful votes
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I have order many times from this site and have had a great experience every time. They sale high quality product. They offer free shipping and I receive my order in two days in central Oklahoma from their home office in Portland, Oregon. I've contacted customer service about payment issues and wrong shipping address (my fault, not theirs). They always respond to me in a timely manner and are willing to help me resolve my issue.

Date of experience: August 8, 2017
Florida
1 review
10 helpful votes
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Fantastic
April 11, 2019

Phyto is by far one of the best online companies for top quality products. The products I ordered are absolutely 5 star quality and show up always on time. There customer service is amazing and very easy to get a hold of to help with anything you may need. I highly recommend this company and any of there products. I have already referred many friends to the company and will continue to do so. The offer the highest quality products at reasonable prices and I am always given proper tracking information. I personally believe that Mia there customer service agent is the best I have ever had the pleasure of receiving help from. Thanks PHYTO

Date of experience: April 10, 2019
Florida
1 review
5 helpful votes
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Adulterated product
July 28, 2015

I am a longtime kratom user and have tried out at least 15 different online vendors over the last 10 years. I just got ripped off for the first time by phytoextractum. The "kratom" that they sent me did not contain much if any actual kratom. It appears to be powdered caffeine. I have gotten weak kratom from some vendors, but this was the first time I got something like this. I would like to send some of this off to a lab to see what is actually in it besides caffeine, but the stuff is totally worthless.

Date of experience: July 28, 2015
Louisiana
1 review
0 helpful votes
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This company is great. I have been ordering from them for months now and havent been disappointed. Whenever I have any questions or issues, they are always quick to respond and get it resolved! Their products are consistent and quality. Also, cant beat the price and shipping!

Date of experience: February 7, 2020
Maryland
1 review
0 helpful votes
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I have been a customer for a few years. Their web site is efficient and professionally laid out ( no unwanted clutter or revolving banners etc.). They produce a high-quality product and adhere to the highest safety standards in product processing. Their customer service is quick to respond and resolve on the small chance an issue arises.

Date of experience: April 23, 2020
North Carolina
2 reviews
1 helpful vote
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I had an issue where I charge appeared that I did not make and emailed the company to which they responded immediately. It turned out it was my credit card company's fault but Phyto was willing to do what was needed. Great service!

Date of experience: May 21, 2021
South Carolina
1 review
16 helpful votes
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Great products, extracts are as good as OPMS gold and half the price, which is (somewhat) easy on the wallet... well, easier on your wallet than the OPMS is lol. It's the best value on quality extract, and worth it if you need it. It does the trick every time, and I really love all of them, but the gold elite tea tablets are the best IMO. Instant Kava Hawaiian strain is also great for anxiety and not to strong, perfect. Even the plain leaf kratom is pretty good for a big vendor.

They next day aired me out a missing item from my first order, that's insane service. They also offer free COD money order with UPS next day air for orders over 150$. Anything that makes me go get a money order and wait around for UPS, you KNOW it's legit! AKA GMP certified. Great products and services. What more could you ask for in a vendor? They definitely take care of you.

Date of experience: May 18, 2020
California
1 review
1 helpful vote
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Satisfied customer
April 11, 2019

Phytoextractum is a great company that offers the Best Plants and Extracts I`ve found over the past several years. Their product(s) quality stands above the rest. Also their Support Team is fast and efficient and answered any problems that I might have experienced in a professional manner... I would recommend this company to anyone... thanks

Date of experience: April 10, 2019
Florida
1 review
0 helpful votes
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First and BEST!
June 1, 2017

Phyto is the first and best place I've ever gone for kratom. And if you want awesome products AND awesome customer service, I highly suggest going with Phyto too. They're a one stop shop for everything herbal, with great prices and shipping times. And did I mention that shipping is free?! Anyone who goes with Photo will not be disappointed.

Date of experience: June 1, 2017
Colorado
1 review
0 helpful votes
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Phytoextractum is a highly recommended vendor for herbal extracts and products. I have been a customer for over five years and have never had a bad experience. Not only are their products the highest quality and consistency on the internet, but their customer service is positively unmatched. Every question or query will be responded to by a real person, and you can bet that person will give you a clear and honest answer and will follow-up until the problem is solved.

Date of experience: October 8, 2019
Mississippi
1 review
9 helpful votes
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Second Review
July 5, 2020

Still continue to having great service from this company. I highly recommend signing up for their email coupons. If you take advantage of this that's really how you get the best deal from them. Literally send deals to you weekly and even bigger deals closer to the holidays. Give them a try and you won't regret it!

Date of experience: July 5, 2020
Tennessee
1 review
0 helpful votes
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The products are excellent and the service was great when I had a question about something. They responded to me within 24 hours. I have purchased from them a few times and will continue to do so. They ship out fast also.

Date of experience: July 9, 2019
Washington
1 review
0 helpful votes
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Love this company have been buying from them for over a year and they have fresh products that are high quality and good prices. If you sign up for their emails they have offers and sales so you don't need to pay full price for things every time. They also have great customer service and get back to you really fast. Can't beat them!

Date of experience: November 6, 2018
Illinois
1 review
1 helpful vote
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I want to rave again about how much this company has made me a very loyal customer wish I could do more. I have had two issues in the last three years buying from these guys. First was the quality of one bag of product wasn't as good. The guy took the batch numbers said yeah looks like it wasn't and sent a complete replacement of the entire order not just the bad product made me overlook the slow 1 day response. Now I had an issue where I ordered next day but UPS failed to pick up not their fault but they are still refunding the most expensive item in my order that 65 bucks very happy again!

Date of experience: March 6, 2018
Alaska
1 review
0 helpful votes
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Phytoextractum is by far the best vendor for kratom and multiple supplements, I have been a customer for over 5 years and have absolutely no complaints. The only issue I have ever had is related to USPS and not this business! The quality of their products is ALWAYS consistent and worth the price. I have tried local vendors and other online vendors, and will choose to use Phytoextractum! The customer service is beyond timely and polite! They send you updates regarding your package. Also, the company will keep you in mind for certain specials or promotions. There are seriously no complaints that I have EVER had for them. If you have a chance to use them as your first purchase for your exploration or continued use of different supplements, I am more than confident that you will receive quality product, timely response and diligent employees to keep you apprised of any information you could possibly want.

Date of experience: April 26, 2021

Overview

Phytoextractum has a rating of 3.9 stars from 270 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Phytoextractum most frequently mention customer service, high quality and free shipping. Phytoextractum ranks 8th among Vitamins & Supplements sites.

service
44
value
44
shipping
44
returns
32
quality
43