Swanson

Okay, so I wrote a review on here earlier this year and I wanted to come back and update it as promised. I originally had some minor mishaps trying to use their online site. A customer representative put the order through for me manually and was very polite about it. However, something also seemed to be going wrong with their credit card processor at the time, so I ended up having to send them a money order by mail which took extra time. That prolonged shipping time for me since I had to wait on them to recieve my money order. Overall, I found that rather inconvenient, especially since I needed those supplements here as soon as possible to alleviate certain aspects of my medical condition. Once the money order was recieved, shipping didn't take very long. BUT, certain things were on back order by the time they recieved my money order. In other words, somebody bought out some of the things I had reserved and they didn't save it for me since they hadn't recieved my payment yet. Understandable, but still slightly annoying. So I had to wait for about 3 items to come back in stock before they were mailed to me.

Those are all of the disadvantages and inconveniences involved with my order. However, I can also say that once I recieved their products I was more than happy with the results. I waited some time to see how effective they were compared to other brands I've used in the past, and I was definitely pleased. The price was very much worth the quality of the product sent. I will absolutely order from them again because of their competitive pricing and quality ratio... But I would definitely not recommend ordering from them if you're on a time restraint as their shipping and processing can be rather unpredictable. That's a pretty major downside for me, but the product and pricing is enough to keep me coming back.

Swanson's discounts are fraudulent and fake. They triple their price and put aside 70% off... When you check the price for the same product elsewhere it's similar to the regular price elsewhere. They don't care if they lost your parcels and will ask you to wait forever ( I've sometimes been told to wait 3-4 weeks! Past the normal delivery date)before declaring a parcel lost and reshipping the goods if their agents decide to do so. Swanson never process the returns unless you send multiple emails and threaten them... and even when they process them they will always forget to refund some articles... however they cash in very fast. Sometimes, they will ship products that will expire in less than 3 months and when you inquire why, they will tell you that they have the right to do so! And that you are the problem. Their customer care agents are sometimes polite but not helpful... 90% of the time they send you generic responses where you can clearly see that they don't care at all about customers... their mandate is to cash in!, not to help you out with any issues. Or if you order the large size but they charge you for the regular and even if you send pics to prove your point, they will not address the problem, because they are perfect and never make mistakes. You are always considered as a potential fraudster... this is how the agents are trained... Their advertisement is also questionnable and if you register for receiving their specials notifications, every day is the best sale of the year with their best savings and you should be giving all your cash to them EVERY DAY!...
Oh and when you respond that you disagree, they translate that by you are offensive and aggressive and then their customer care Manager (A.) with the intelligence of a cockroach on medication will send you a generic email of 5 pages explaining to you how wonderful Swanson is and how bad you are because you don't agree to be fooled and ripped off! And you don't say thank you to everything... Well, obviously, I will never buy again from them and it's been the worst purchasing experience of my life.

All the products I have gotten through the years have been good. We use the more common vitamins and supliments.

Quality control has declined since Lee Swanson sold the outfit to an investment group. You can no longer trust that what is inside the bottle is what it says on the label.

They claim they do i dependent testing but when I alerted them in writing and by telephone that their Coriolus mushroom extract (aka turkey tail) wasn't even a tiny fraction of the potency claimed they promised to investigate but did absolutely squat. A simple supplement -- mag citrate powder -- wasn't fully activated with the citric acid it contained. I called again, they suggested trying something other than their house brand.

I still buy some of Swanson products. I need Naringin which is a bit hard to find so I will purchase it at some point but I no longer trust them when it comes to supplements I rely on to offset serious health issues. I would avoid them altogether but there are few great alternatives. Amazon is a. Crap shoot. I have bought supplements there from brands I consider reliable and received half filled capsules on one occasion and expired product that should have been discarded. There is no longer any consumer protection body policing the integrity of the global supply chain. So shopping for anything is a misery but shopping for supplements is the worst

PS: Do not trust Swanson discount codes and pricing -- when there is a deep discount, their site is programmed to adjust prices higher for correspondingly less savings.

Also when you check out you will be told you won all kinds of "free" offers from shady merchants that partner with Swansons.

I used to automatically drop $100 to $200 every time I logged in because you could trust you were paying fair prices for moderate quality. Not anymore -- now I am on guard, constantly eyeing the subtotal each time I cart an item. It's kind of like being at a flea market in the shady part of town. Be hypervigilant and hang on to your wallet

Swanson says on the website 2-5 business days. That is AFTER it ships. They take 10-15 business days to SHIP the product.

Every time I try to check out over about 2 years now so before Covid it just goes into the circle of death routine and the checkout never proceeds. I've tried switching to PayPal and it still happens. GRRRR. No doubt Swansons has lost a lot of my business as I can't be the only one. At first they told me this was happening to a lot of people and they were working hard to fix it. Last time they said no it's my older computer and software choice of Firefox. I switched to 2 other browers and nope. I forwarded their email special to my brandnew Lenova Window 10 computer and yes I was able to check out but they reduced the deal to nil. That makes no sense since both computers are identified by same e-address and so my account and password is identical too. And the add was the very add they sent me? So I make fewer and fewer buys on Swanson and wonder how many other folk have the same issue. I can get my order through but I have to call them and go through all of that. I find it annoying to say the least. I have switched a number of my products to Amazon including some Swanson's brands though a bit more on Amazon it's just so much less hassle and less worry as no need to give numbers over the phone etc. Sure enough tonight once again no go. This is before I even get a chance to put in the CC or use a registered on site version. Swanson so needs to get their ACT together and fix this if they want everyones business. Not everyone wants and many can't afford the newest computers and tablets and cellphones out there. We live in rural area where 78% of the county is a dead zone. It's a huge county in NW MT and between most major towns it's dead zone so not very many folk have adapted to cell phone use or smart phones. Bottom line Swanson if you read this review PLEASE FIX this. In our tech oriented world there is no excuse from your IT department not to resolve or patch things on your end. If I find time tomorrow and the special is still good not expired I will try to find a time to call. Otherwise another lost order.

Every time either my family or I have ordered, it has been a good experience. Enough said. :)

Hace un mes hice un pedido, y nunca llegó.
Llamé y me dijeron que El produto ya se había entregado en mi Mail box.
A month ago I order a product from Swanson and never came, I called to the company and they said that the package was already delivered.
I'm not recommend this company. They still your money. I hope they won't continue draw money from my account.