Swanson

Swanson has the slowest ground shipping I have ever experinced. This is the last time I do business with them. They were wrong on the time of arrival by 6 days. Totally unaccceptable.

I recently ordered gluten free flours from Swanson. Their web site said free-shipping. It took a very very long time to recieve products, I called and was told it was supposed to be delivered via Fed X by 9pm that day. But if it wasn't to wait a few more days and see.if it came before calling back. Not only that, but their "free-shipping" was free + 11.64. How does that = free? They put products on special, but then charge for the free shipping do the products are not actually o. Special at all?!?!

Swanson used to be my go to for certain supplements. There's only really 1 or 2 products that I need for them, so in order to save myself shipping on 30-60 days supplies, I'd stock up on 3-4 bottles at a time and pay that shipping all at once. Today I've gone on to buy my supply and there's a Limit of 1. For everything. I can't even buy 2 of the same lip balm. I like their products and have always liked their service in the past. But I refuse to pay $5.99 shipping every time I need a new bottle of a supplement. With that price added on it's cheaper to go somewhere else.

Amber, a Swanson rep just called me & helped re-issue my order after a no-ship incident w/their new system. I'm relieved, because they've l been GOOD to my family and me for years: great service, quality, and sales!

They claim they are giving you huge discount with their code, but after you spend time picking out items, loading your cart and go to check out you see the discount is ONLY for their Swanson products, plus they tack on all kinds of fees like charging more to have your shipment insured, handling fees etc etc. You don't see this until check out. This company is HORRIBLE, steer clear! Super deceptive company means it only starts at check out...so glad I didn't purchase anything.

I faithfully use the microdermaroller as directed by 1 of their associates, but I did not see good result. The lady kept contact me, Tina tried to sell me more product that she claim to help. But I'm not interested { I already have enough supply at home}. I tried to contact the office, and the sale man, but no answer. I contact Tina again before the 60 days guaranty to get my money back. She said what do I have to return since I use it all. She said she will contact the company and let me know, but it's been more than a week, she's seem disappeared. It's a waste money, and time

They wouldn't cancel my order after 1 hour after they alerted me to an auto ship, it's still processing but it's too inconvenient for them to stop an order I forgot was on auto ship after 4-5 months. To contact them only a phone # was given! So crappy customer service.

No concerns about the product.
I did the payment and it went through and then I see that it was refunded. I usually didn't check my email I just log in into Swanson's website and the order keeps saying processing. So after a while I called the company y the associate told me that my card was rejected. I mean that message should be on the portal and give the option to summit another card.
So I have to have a card number on the phone.

I was repurchasing a supplement I regularly get from Swanson. The price was great and I was going to order several bottles. A 20% discount offer popped up for allowing text offers. As soon as I signed up the discount was added to my order. The problem is the price per bottle had nearly doubled. What would have been $23 for 5 bottles was suddenly $17 more expensive after supposedly adding a 20% discount! TOTAL SCAM!

I had set up an order to be sent every 2 months. The screen had a price for four lithium 5mg and two Ubiquinol 200mg at just over $44. When I went to pay, the screen had changed the price far upward on both products. I called Swanson, but they said they could not get the original prices again. I got no help at all. I was very frustrated, angry, and disappointed.

The Japanese dialect is hard to understand with some of these CSR's. They auto ordered B Vitamins to me and charged my Card $40. I NEVER agreed to auto ship, I don't do auto ship on anything. Maybe something was checked that should not have been but I did NOT do it nor see it! I asked the man to take my Credit Card out of their System and he said he couldn't do that and they don't have my number, B.S!
I'm not going to order from Swanson anymore I've been a Customer for 20 some years.

My two supplements arrived in less than a week with standard shipping...good job Swanson! Of course, we like the products too, especially the quality and price are outstanding. Thanks again!

Ordered 05/11/2019. Order processed 05/14/2019. Promised 05/17/2019 delivery date. Was postponed til 05/20/2019. Today is 05/21/2019 and I still haven't received it. Chatted with Swanson Customer service to process refund on 05/20/2019. Kept waiting on chat and got p***ed off and hung up. In today's day and age, NO ONE should have to wait over 10 days to receive an order. This company stinks and I for one, will never EVER order from them again. I ended up ordering from Vitacost for about the same price and received excellent customer service. Stay away from Swanson unless you like to get frustrated.

Ordered a Pura D'or shampoo cause they had the lowest price. I think it was diluted with water.

I did end up having a good experience with ordering and returning this item, and didn't have any problems doing that.

The Swanson Cayenne product is full of health claims ( see pic). I took it for over two months and experienced no improvement. What it did give me was a very bad heartburn, virtually every time I took a capsule. One certainly feels the 40,000 Capsaicin Heat Units. The capsules are not enteric-coated, so one gets the full benefit of the burning right in the stomach.

I purchased 6 jars of again Safflower mayo as I can't find it locally anymore and some supplements and otc pain pills. They threw everything in loose with little to no padding. 3 jars of mayo completely shuttered, Glass and mayo all over. Mayo expiration date is in 2.5 months. I called customer service and they wanted me to dig through the glass and nasty mess and keep whatever was not broken. I cut my hand trying to get the pill bottles and the other jars cleaned. The customer service will only replace the 3 broken jars. They did not care about the expiration. I should have just put a return label and send all the mess back to them so they can cut themselves with the glass trying to clean it. Very unhappy with the purchase and will not buy from swansonvitamins ever again.

I've ordered a lot of vitamins from this site over the last few years and they've slowly been going downhill. They used to have free shipping offers quite often. Those disappeared & it seemed like they only sent offers if I left items in my cart for a couple of days. Lately those have gone away too. Recently I've noticed they send a coupon the day after I place an order. This would be nice if it was good for more than 3 days!
They do have good prices though. Maybe next time I need some vitamins I will order one item & wait for them to send the usual email coupon, then order the rest & use the coupon.
I have not had to make any returns, so haven't experienced the same problems as other reviewers.

I have bought from Swanson for decades and spent thousands of dollars with them plus have recommended them to numerous others. About two years ago their quality deteriorated and I even found empty capsules and parts of capsules in bottles as well as powder loose in separate bottles.

This year they shipped me an order frozen and they want me to return the proof so they can resell that product and eventually refund my money. For five long days I have been treated like trash by their customer service. They keep arguing freezing even creams won't do any harm. The latest stunt is they want me to leave the product outside in an open box and they have placed a tracking number for UPS to
Pick it up (OPEN) so they can then claim it never was sent back or items were missing if it ever arrived.

What changed Swanson? Did they sell out to someone else?