Swanson

After buying products from Swanson Vitamins for at least five years, I recently ( in the last two years) have been put off and have decided to shop elsewhere. Why? On one occasion, ordered some root concealer (not because I'm grey, but because I enjoy trying different hair colors, as do many people, male and female). When the order arrived (on at least two or three occasions including this one) the representative who packed the order included some off-putting coupons i. E. for hearing aides (I'm not deaf or hard of hearing), retirement insurance (not retired or even close), mopeds for the disabled etc... I live on the East Coast and SV is on the West Coast and the package took more than a week to arrive, whereas I ordered a package from the UK and it arrived in three days! What is going on with the shipping? Considering I paid more than $5 for the shipping it should have arrived at least within 4 or 5 days.

I just ordered from Swanson Vitamins for the first time and I not only got the product for an awesome price, it was shipped within a few days. I have been ordering my vitamins from another company for a long time but they are either out of stock or their prices have risen. I will definitely be using Swanson more often!

Every time I re-order exactly the same thing 1,2, or 3 months after the last order... it's always that time that I have to raise my voice and use curse words to these people who always charge 2 or 3 dollars more than the last time for any product!
They have a very predictable excuse always... that it was on special discount the last time I ordered... every time! What other company actually does this? And the shipping hassle would take up another paragraph!

My first three orders were fine. The fourth order arrived damaged, severely damaged, in a manner that showed that the product was damaged before it went into the box. The box arrived intact, perfect in fact. My food product was unusable, mangled beyond recognition. The return took forever, they got it in a week and took 2 additional weeks to refund my $.

I am very disappointed, and feel that they should have credited me for the unusable product immediately.

I will never order from them again. Never. Ever. They can take 25% off and stuff it.

Some time ago I had bought 200.00 Worth of vitamins and minerals, and I have basically finished them all. I am over 60 yrs old and always take notice of the effects that they have or dont have. Well, none of their products worked or was what it said on the bottles. Others I know have tried them and have been dissatisfied aswell. Looks like a corrupt business. Dont buy from them.

I have been a Swanson Vitamins customer for about seven years, and I'm highly satisfied. Great products, great prices, and great service. Not only can I buy Swanson Vitamins at their website, but I can buy other brand name Vitamins at about half the price that I can find them in stores.
I had low vitamin D levels in spite of taking calcium and vitamin D supplements until I tried their D3 with coconut oil. The very next blood test I had optimum levels and they have remain there since.
I have food allergies and with only one kidney I have restrictions on what I can take. Their customer service department searched for supplements that fit my very specific criteria, including organic ginger. Very friendly, very helpful. Highly recommend.

I used to buy most of my supplements from Swanson for years but eventually; both their service and promotions became too much! As others have noted, customer service is pretty much non-existent, orders take way too long to ship and their promotions are so confusing and misleading. I used to be so happy with them that I referred several people to their site. Now, I avoid ordering from them! Such a shame!

I lost $50 because customer service would not provide the help that I needed to get my package through customs. Every single negative review is warranted. This comes accross as extremely unprofessional and lazy.

Double check your promo code during checkout! They will switch it to a lower % promo code right before you finalize your order! Unscrupulous.
As prices go up, so does the amount of fillers like maltodextrin and modified food starch (msg); Quality is trash now, the pills are often different colors in the same bottle!
If I order from them I rarely order Swanson Brand Products anymore because the quality has deteriorated ever since Lee Swanson sold the company in 2016. Sometimes the pills come out whole in my poop! Imagine how their tablets go through your digestive system...

Terrible customer service reps. I had been purchasing vitamins from Swanson for years and spent thousands and they have no loyalty to long term customers at all. Trouble placing orders. Promo codes never work and sometimes increase the price! I recently tried to get the 30 % health care worker discount and it would not let me apply it. When I called the next day, the rep said it was over. Conveniently ended "yesterday." All she could offer me was $20 off my alsomst $180 order. No thanks Swanson. Using Thrive Market from now on.

I ordered regularly from them by phone and by mail between 2002 and 2012, and the service and products were excellent, perfect. During those 10 years they never made a single error, in my case. Recently I finally ordered again, this time by mail, and the service was great, but I'm giving them only 3 stars because of all these negative reviews. I'm afraid to order from them again. Their website sucks too. Today I tried repeatedly to sign into my account created in 2012 but never could. I used the same email address that they still have from 2012, and today I created 2 new passwords. Still no luck. Live Chat was useless as well. The agent couldn't help me one iota. So much for SwansonVitamins.

I've ordered several times with this company and the shipping times used to be adequate. They are located only one state away from me which has been very convenient for getting my orders in a reasonable amount of time. It usually only takes two days to go from Reno, NV to the SW corner of Utah. NOT ANYMORE. They wait two days to ship it and then another week to get it. Yes- nine days for me to get my order. It goes from Reno to California, then to Arizona and on to Salt Lake City and then to Provo and finally to me. SERIOUSLY? This has been the case with the last three orders. In their efforts to save $. 50 on shipping costs, they have lost a customer that used to spend no less than $75/month. Hope it was worth it. Just because someone has a business doesn't mean they know how to run it. Let this be an example. My experience with VitaCost is significantly better than this and their customer service is top notch.

I get frequent emails from Swanson offering various disounts. I wait until they offer 35-40% off to place orders. I click the link in the email offer, open their website, order items, and then notice at checkout that instead of 35% off I am getting 15-20% off. If you call them they will eventually correct the prices but this takes a long time. They have been doing this for years in spite of many complaints to Better Business Bureau and other groups. Their products are probably ok but their business ethics are non-existent.