SuperShuttle

Family stranded at LAX airport for hours.

Our family pre paid, pre booked for pick up. Well get ready because Super Shuttle is so badly organized that nobody arrives to pick you up! That's right, they make you wait hours to be picked up. Dispatch doesn't know what is going on, no communication, no planning, no apology... just realize you are paying them to make you wait, they will send a car when it is good for their money making schedule! Even the Super shuttle rep at LAX was useless, just played on his phone at the booth the whole time.

After waiting an hour, dispatch had an attitude and said you can cancel if you don't like it! Wish I would of read a review before using this company. There is no excuse for a hour plus wait. Try anything else besides Super Shuttle, as their service is horrible.

(After they show up the driver will blame dispatch, he got the call 20 minutes ago? So what happened during the first hour of waiting?)

Super Shuttle left my family and I, despite paying months in advance, far from home to wait for a ride that never showed up without even an excuse, notice or care. When I called them they made no apology other than stating that they had refunded our payment made to them. We were never given a call, text or email about the cancellation, nor an excuse or reason even. We were told to find another way back to the airport on our own. When I asked to speak to the employee's manager he hung up on me. Super Shuttle is extremely unprofessional and unreliable. Prices aren't too bad though, assuming you don't mind your entire family possibly being stranded 1000's of miles from their home in the middle of nowhere.

I requested the service for the day September 01 2019, Hotel-JFK. Van # 434 arrived 40 minutes late!.

Upon arrival, the driver placed my suitcase in the front seat, next to the driver (the bag holder was full). When he closed the door, he hit the suitcase very hard since it had left her poorly accommodated.
Upon arriving at my house and opening the suitcase, I see that 2 filters of my camera were broken because of the strong knock on the door.

In addition, when the hotel closed, the driver crashed into the car that was parked behind us, and we were delayed about 20 more minutes.

I would need the company to compensate for the breakage of the 2 filters that the driver broke.

I look forward to being contacted for the money back.

I paid in advance for transportation from and to the Louisville airport. Driver from airport to hotel was excellent and on time. No driver showed up for return to airport 3 days later despite message that I would be picked up at hotel at a specific time. I waited outside 45 minutes in the heat and no show. Have contacted the company by phone with case number etc, to get refund. No one has replied. I will never use Super Shuttle again unless I get satisfaction on my application for refund.

I would give super shuttle a 0 if I could. I ordered super shuttle to take me to LAX about 2 1/2 weeks ago. Not only was super shuttle 30 minuets late, the van overheated and parked it front of my house. Then another van came and had to take me and the other passengers. This altogether took an hour more than it should have and my flight could have been missed. Now 2 1/2 weeks later, I'm waiting at lax for the van to pick me up. And the van didn't even come! I mean seriously? The driver never even came now another van will come, whichever van is closest to pick me up. This is an absolutely unreliable and untrustworthy service. Save yourself the stress and the headache and opt for another transportation system. I do not recommend to anyone ever.

Horrible experience on Super Shuttle from our St Pete Beach hotel to Tampa Airport! The driver, Ahmed, got lost several times, parked at the wrong hotel and left his phone in the shuttle while he hid behind it to have a cigarette! The next customer was trying to call, she ended up walking to the shuttle with her suitcases. Bottom line is we arrived at the airport and the plane was already boarding, was so very stressful I will never EVER take Super Shuttle again.

Happy new complaint because a supershuttle driver refused to wait us in front of our adress

The usual lazy worker, argued that he doesn't have to wait customers in front of their adress main door
But he can wait were he prefers also at the opposite site of the street

Also he damaged a trolley luggage when he tried his best to place the trolley to the luggage van

This company, supershuttle, needs some help in finding employees with at least 1 working neuron (the minimum requirement in the third world)

The comical driver also ruined out trip to washington

Happy new complaint!, I mean year!

Our flight was early Vancouver so I tried calling Super Shuttle to confirm pickup point as the information had not been given? Confirm contact numbers as these are difficult to find.
It took over SIX calls to super shuttle and the driver who had not arrived as scheduled.
The driver was over ONE HOUR LATE! Absolutely poor service by super shuttle. Advice to the consumer to thoroughly research ALL transfer options and refer to a local map as we were poorly advised. Our final Transfer to Vancouver Island took FIVE HOURS! We then cancelled the return trip for the following day after the driver closed the trunk on a fellow passengers head! Super Shuttle then refused to refund us the paid for booking! The final straw on arrival in NYC both arrival and departure paid for shuttles were unavailable! We are still waiting for refunds!

Never, never, never!
Paid in advance for SuperShuttle to pick my daughter up from LAX and driver her to her destination. It took the driver 40 minutes to pick her up, as she stood on the curb at LAX alone! The driver had four passengers, my daughter was stop #2. The driver REFUSED to drive in the carpool lane. After an hour and a half, they still weren't at stop #1! My daughter's stop was 45 minutes from stop #1. The airport is 26 miles from her destination. What is the purpose of having a van full of people if you aren't going to drive in the carpool lane? I drove this same route alone and it only took me one hour! By the time she got to her destination, the entire ride was over TWO HOURS! When I called SuperShuttle, the customer service rep asked me what I wanted him to do about it. I said I want to report the problem. He told me to do it online.

Where do I begin?!? The ride from the airport was fine they said where the bus drops you off is where they will pick you up well on the day they were supposed to pick us up no one was there they sent text messages s as lying they were but there was no husband the hotel said the blue bus never showed up I prepaid for a pick up then I had to pay for a taxi so I wouldn't miss my flight! I called the 1-800 number they forwarded me to another number they said they couldn't help me and I should call the 800 number to get a refund. I call the 800 number and it says to go to the website I did that there is nowhere to ask for a refund. Still messing around trying to get my money back I'll update if I can

If transportation is important to you, call a taxi, Uber driver, a bartender... heck, call your mother-in-law. But NEVER, NEVER use Super Shuttle. They left our party of 5 adults and a 4-year-old stranded at our hotel with airplane flight in jeopardy. They said we were a "no-show." It was stinking SS that was a no show. Driver never showed at the location we agreed on -- in front of the hotel where all transportation picks up. After 25minutes on the phone with SS customer service, we were told to find our own way to the airport.

They refuse to reply to my repeated e-mails so we will pursue redress through Orange County small claims court.

Put your mother-in-law on speed dial.

I recently wrote a review about how Super Shuttle changed my express ride to a shared ride without telling me. Here's their response:

"... my apologies regarding your recent trip, I will talk to the dispatcher on duty as they should of called and informed you that we were busy and did not have a van to take you direct without expanding your wait time and extreme amount of time. It is not the driver choice to do this the dispatcher assigns the business. The Calabasas passengers were checked in before you which means 133 was assigned them first and we added your pickup as there was not another van available any time soon. We will refund the $40.50 additional you paid for the express van. Refunds are Usually processed on Thursdays and can take up to 7 business days to reflect in your account. Again my apologies and hope you have a wonderful day."

They are offering to reimburse the difference in the price between an express and a shared ride but nothing to compensate for their driver's attitude and the delay in my trip.

If you go to a restaurant and order lobster and the server brings you spaghetti, claiming that the kitchen staff are too busy to prepare your meal, would you be okay with that?

Definitely not using them again.

My friend reserved the shuttle from Tampa Airport. The time we suppose to meet 2.00 P.M.We arrived 1.55 the driver left without us Thank you to the blue shuttle that we got another shuttle. When the person working at the desk told us that the driver was on the bridge and will not return to pick us up. Going back to the airport we called for shuttle knowing that the driver has left us before, we want to make sure that he will not leave us again.Of course no one answer the phone finely front desk clerk from the Beach Hotel contacted the lady. She told Him that we cancelled the ride. No such a thing the ride was paid there and back. We called the taxi since we were told that no driver is not coming to pick us up. The flight was at 7 AM, we called the taxi. Guess what here the shuttle show up instead picking us first, He went to pick the person one hour early.We cancelled the Taxi witch was not very nice. This company should have more experience and organized people working for them. My friend used her card for shuttle your company owes her one way trip back because we pay cash for the trip from Tampa to the Hotel.
Very poor SERVICE

I booked a shuttle, and was given a 15 minute time window of arrival. I arrived a few minutes into this window, after speaking with the driver and confirming I was on my way down, and the shuttle was gone. I contacted customer service, and they refused to reimburse me, stating I was not there at the start of my time window (granted I wasn't, but they did not wait more than 5 minutes despite knowing I was coming).

There are better options that will actually get you to the airport.

We booked for a certain time, the driver showed up when he wanted, didn't apologize, we were late for check-in. As simple as that.