TOURISM TRANSPORT LIMITED
Doing Business As: Super Shuttle
Company Description:
Key Principal: GRAEME EDWARD DOBSON

1. I pre-paid SuperShuttle Share-ride service to be picked up from JFK Airport on Aug 1,2023, at 9:30am. The driver did not pick me up until 10:20am. After me, he picked up a family of five who he spoke to in Spanish.
I live on the upper west side of Manhattan (86th St), he drove past my area and took the Spanish family to 53rd and 10th Ave. I asked him why he went past my stop, and he tried to explain, "53rd St comes first?" What the hell? He is a brown skin Spanish racist. I understand some Spanish and he was favoriting them when I was the first customer picked up (he was late 40 min) and I live on the upper west side of Manhattan. You have to drive past 86 St to get to 53 St!

I have taken SuperShuttle/GoLink many times and the drivers come down the FDR and drop customers off going south strategically.
This horrible man went out of his way to please the Spanish family. I got out with them at the Days INN Hotel on 53rd St and took a cab home at 12:10pm ( my plane landed at (9:15am).
Supershuttle should do something about how this horrible man treatment me. He should be re-trained to respect all of SuperShuttle's Customers and not pull some bull that will hurt that company. They have lost me as a customer.
I cannot write what I really feel about this horrible experience out of respect for others.

Outcome
He owes me an apology and I would like that in writing and that he will never do this again to any SuperShuttle customer.

SuperShuttle should also put in a GPS system that strategically tells the driver who is to be dropped off first and not waste the customers' time or SuperShuttle's.
Caro A

2. SuperShuttle aka Go AirLink NYC has Spanish racist drivers.

I pre-paid SuperShuttle Share-ride service to be picked up from JFK Airport on Aug 1,2023, at 9:30 am. The driver did not pick me up until 10:20 am. After me, he picked up a family of five who he spoke to in Spanish.
I live on the upper west side of Manhattan (86th St), he drove past my area and took the Spanish family down to 53rd and 10th Ave.(westside of Manhattan) I asked him why he went past my stop, and he tried to explain, "53rd St comes first?" What the hell? He is a brown skin Spanish racist. I understand some Spanish and he was favoriting them when I was the first customer picked up (he was 40 mins late and I said nothing) I live on the upper west side of Manhattan near 86th St. You have to drive past 86 St to get to 53 St!

I have taken SuperShuttle/Go Airlink many times and the drivers come down the FDR and drop customers off going south strategically.
This horrible man went out of his way to please the Spanish family. I got out with them at the Days Inn Hotel on 53rd St and took a cab home at 12:10 pm ( my plane landed at (9:15 am).

Supershuttle should do something about this horrible driver who treated me badly. He should be re-trained to respect all SuperShuttle Customers and not pull some bull that will hurt that company. They have lost me as a customer. Horrible services and I am a New Yorker and I can tell when someone is trying to trick me and I spoke out and got out.

I cannot write what I really feel about this horrible experience with this driver on SuperShuttle out of respect for whoever reads this post.

Desired Outcome:
He owes me an apology and I would like that in writing and that he will never do this crap again to any SuperShuttle customer.

SuperShuttle should put in a GPS system that strategically tells the drivers who to drop off first and not waste the customers' time or SuperShuttle's.

Also, On July 31, the driver was an hour late and I almost missed my plane.

"SuperShuttle if you can't do the job, get out of the travel business and stop hiring Spanish people that have no respect for Americans or your company. They are hurting you and you have a lot of competition out there!.
Caro A

As i was filling out the refund form i found it funny that there is a field on the form for the date of the trip seeing as the designated driver "had a complication" as was told to me by the oh so disinterested dispatch operator whose tone could not have more conveyed how little she gave a DAMN that the driver had failed to pick me up. (i had originally scheduled a 4.05am pickup, i got a message from supershuttle at 3.20am that my pickup time was "adjusted for routing to 4.35am-4.50am, which i thought was cutting it fine given my 7am flight from jfk but would be ok as long as i was the last of the pickups for that time slot) the dispatch operator then told me that my only options was to either wait for a 5.35am pickup and most likely miss my flight or make my own way to the airport. Thank you so much! Thank you for leaving me screwed at 4.55am in 25 degree weather. Thank you so much for leaving me with no option but to spend $70 on a cab to jfk as it was way too close to departure time for the subway to be an option. Thank you so much for raising my anxiety levels a thousand percent cause that's really the type of CRAPi want to be dealing with at 5am when i've had like 3 hours of sleep. And thank you so much for the garbage people in your employ who care so little about other human beings that they don't even have the capacity to offer an apology for their screw ups! But what i really want to thank you for is the countless hours i am going to spend writing one bad review after another on every online platform i can find and how i will pursue this matter with corporation counsel until i have opened up every can of worms i can on super shuttle until i get both the shuttle charge and the cost of the taxi i had to catch refunded!