Philip D.

Family stranded at LAX airport for hours.

Our family pre paid, pre booked for pick up. Well get ready because Super Shuttle is so badly organized that nobody arrives to pick you up! That's right, they make you wait hours to be picked up. Dispatch doesn't know what is going on, no communication, no planning, no apology... just realize you are paying them to make you wait, they will send a car when it is good for their money making schedule! Even the Super shuttle rep at LAX was useless, just played on his phone at the booth the whole time.

After waiting an hour, dispatch had an attitude and said you can cancel if you don't like it! Wish I would of read a review before using this company. There is no excuse for a hour plus wait. Try anything else besides Super Shuttle, as their service is horrible.

(After they show up the driver will blame dispatch, he got the call 20 minutes ago? So what happened during the first hour of waiting?)