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Michelle B.

  • 1 Review
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Experience: Travel

Member since November 2019

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1 Review by Michelle

11/11/19
Our flight was early Vancouver so I tried calling Super Shuttle to confirm pickup point as the information had not been given? Confirm contact numbers as these are difficult to find.
It took over SIX calls to super shuttle and the driver who had not arrived as scheduled.
The driver was over ONE HOUR LATE! Absolutely poor service by super shuttle. Advice to the consumer to thoroughly research ALL transfer options and refer to a local map as we were poorly advised. Our final Transfer to Vancouver Island took FIVE HOURS! We then cancelled the return trip for the following day after the driver closed the trunk on a fellow passengers head! Super Shuttle then refused to refund us the paid for booking! The final straw on arrival in NYC both arrival and departure paid for shuttles were unavailable! We are still waiting for refunds!

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