Janina J.

My friend reserved the shuttle from Tampa Airport. The time we suppose to meet 2.00 P.M.We arrived 1.55 the driver left without us Thank you to the blue shuttle that we got another shuttle. When the person working at the desk told us that the driver was on the bridge and will not return to pick us up. Going back to the airport we called for shuttle knowing that the driver has left us before, we want to make sure that he will not leave us again.Of course no one answer the phone finely front desk clerk from the Beach Hotel contacted the lady. She told Him that we cancelled the ride. No such a thing the ride was paid there and back. We called the taxi since we were told that no driver is not coming to pick us up. The flight was at 7 AM, we called the taxi. Guess what here the shuttle show up instead picking us first, He went to pick the person one hour early.We cancelled the Taxi witch was not very nice. This company should have more experience and organized people working for them. My friend used her card for shuttle your company owes her one way trip back because we pay cash for the trip from Tampa to the Hotel.
Very poor SERVICE