Sandra H.

I recently wrote a review about how Super Shuttle changed my express ride to a shared ride without telling me. Here's their response:

"... my apologies regarding your recent trip, I will talk to the dispatcher on duty as they should of called and informed you that we were busy and did not have a van to take you direct without expanding your wait time and extreme amount of time. It is not the driver choice to do this the dispatcher assigns the business. The Calabasas passengers were checked in before you which means 133 was assigned them first and we added your pickup as there was not another van available any time soon. We will refund the $40.50 additional you paid for the express van. Refunds are Usually processed on Thursdays and can take up to 7 business days to reflect in your account. Again my apologies and hope you have a wonderful day."

They are offering to reimburse the difference in the price between an express and a shared ride but nothing to compensate for their driver's attitude and the delay in my trip.

If you go to a restaurant and order lobster and the server brings you spaghetti, claiming that the kitchen staff are too busy to prepare your meal, would you be okay with that?

Definitely not using them again.

After reading a number of reviews, I was nervous about ordering the Bad Blood Faux Leather Moto Jacket, but I couldn't be happier. The delivery did take a little while but the merch was well-packaged--neatly folded with tissue paper to protect the hardware. And the jacket is beautiful. I'm short so jackets can often hit a lot lower than they should--but this one is right where it should be. It looks just like the online pics and it's really soft--which is hard to do with faux leather! The single issue: the sleeves are a little long but that's okay. I don't mind them coming over my wrists, and I can always push them up. I certainly don't look as beautiful as the twenty-something online model but for an over 60s woman, I look fairly badass! V happy with this jacket. It'll be perfect for my upcoming Fall trip to the UK.