The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
My first shipment arrived, and I immediately understood 1) why you can't zoom in on photos on the website 2) why there are no product reviews on the site. The quality is terrible, cheaply printed fabric and the garment is too small (even though I ordered by the measurements). And then you have to not only pay for the return, but also go through an elaborate process including photographing your package before mailing, and emailing them the photo. Who does that?!? Don't be fooled--the world is full of better option.
The measurements on their site are not the true sizes of the items, and if it does not fit, they credit you 1/4 of what you paid in a wallet on their site. BUYER BEWARE! And try and get them to send you a larger size, good luck. These guys are busy fighting off customer complaints all day long I am sure! Quality is ok, but nothing like the photo's they use to show their products... It is a mock up. I would look around for another site that refunds back to original payment type. Like back to your credit card... What ever, I am out $200 dealing with these people. (USD) Shipping costs are outrageous!
Dear Customer,
As for the size problem, we suggest our customers use measurement for choosing a correct size.
We will refund to your original payment method. Can you email us and confirm us where did you send your return package? Our return address is in U.S. it should not be so expensive.
I was so skeptical to order after reading all those negative reviews, but finally decided to give a try. I ordered two coats and two dresses separately on 1/10 and got all of them by DHL yesterday. I decided to keep one coat and return the other since the cut didn't fit me for the chest. For two dresses: one dress's material doesn't match the item description and needs to go back. The other one from Multiflora is way off the size. The item M says it fits US size 6-8, I'm US size 4,5'3" and 125 lb but can't even pull up to zip. Since I like the design and material and want to exchange to L. I followed the instruction to request return/exchange, but no reply yet though the auto confirmation replied " Our customer service representative will review your request and get back to you in 24 hours". Please respond to my email. The clock is clicking while waiting for your return address.
Update 1: I got email for return address so I mailed back my packages via USPS on 1/25/2016 with tracking #. Let's see how soon I can get my refund and will keep it posted for the update.
Update 2: I got refund to my Paypal A/C and notification of the exchanged item shipped within 24 hr of my proof of return. So I'll give 3 star instead since the customer service responded within reasonable timeframe. But to keep customers coming back, I would expect lots of improvement for customer service such as providing customer service phone number, posting return address for easy return/exchange and showing customer honest reviews under their items like other online business do.
Dear Rose, Thanks for your feedback. We will keep improving our service and products. Hope to see you again at StyleWe.
I read the reviews on here before ordering and was very reluctant but decided to take the chance. I ordered 6 dresses. They came beautifully packaged. It did take a week and a half or so for them to arrive but I expected that and did not mind. Overall the quality was very very good for the price point (made very well and representative of the pictures online). I was conscientious of the sizing and unfortunately did not get the right size with the majority of the dresses. I knew I was taking an gamble. I would recommend following closely to the measurements. I think the measurements are true to size but would not suggest going by the "U.S. Size". I would have exchanged all the dresses for a size up if they had it. The dresses are unique and very nice every day dresses. My only request would be for them to make dresses in larger sizes 12-14+.
My return experience was great. I logged into my account, went to my order and indicated the items I wanted to return. The next day a received an email with instructions on how to return the items via USPS. I followed them exactly and received my refund two days (maybe one) after I sent my follow up email with the tracking info and a copy of my USPS return receipt. I included a picture of the package for good measure, as they indicated that as a option of proof of return also.
I had a great experience and will order from them again if I can find sizes that fit my larger frame. Loved StyleWe. I would recommend ordering from them.
Thanks! I do love the one dress I kept. (I never post of these sites either but after such a positive experience I really wanted to share and hopefully ease others concerns.)
Bought 3 dresses in late December, they arrived on the time expected (shipped from China, per address on DHL envelope). Lovely dresses, fabric quality and construction was exactly what I expected from the images online. No complaints there. Unfortunately, the size at the top (breast area) was just too small (Chinese proportions?).
So I asked for return instructions, they responded the email in a timely manner, and then returned by money as promised: no issues whatsoever. Very satisfied with their service.
Your "customer service" is horrible; you need a phone number for customers to call. Every time I ask a question, I get information on how to return a product, I do not have a product to return.
Dear Jennifer, We couldn't find the corresponding order number from our system, Pls offer us your correct order number or registered email address so that we can handle it for you in a timely manner. From what you publish, there was technical issue that period so you received the wrong email. Hope for your understanding
I ordered a dress on January 6. Couple of days later I received an email that my order was shipped. On January 15th it was in Hong Kong. Several days later I got another email stating that there is a delay with my order and that my dress is still with the designer. I sent several requests regarding the status of my order and got back identical emails providing me with the return address. I emailed back saying that I don't need the return address because I never received the dress. Got the same email with the return address again. Just want my money back. Will never use this site again.
Dear Inga,
Sorry for the wrong email due to the technical issue.
As I check, your parcel was delivered: https://tools.usps.com/go/TrackConfirmAction_input?origTrackNum=9361269903500750493263
Sorry for this delay.It is the peak season this time and the parcel was under custom inspection before.
Thanks for all your patience.
Regards,
Lanny
Good prices, excellent service and very quick delivery. Would happily use stylewe again and probably will.
I've recently placed my second order from Style WE, it took a week or so to be delivered and there items can be pricey however after my first order I received sooo many compliments it was well worth the extra few bucks. I feel good knowing items I buy here are limited and not too many people know about the site YET... the sizes are small so please check the sizing chart before you order
Dear, Thanks for your feedback. For the size, do remember to check the product details to see the measurements or just click the size icon to see the corresponding/specific measurements. If you run into any issues, feel free to drop us an email (services@stylewe.com)and we will get back to you ASAP.
I ordered a dress for my pretty wife on Stylewe. The money was debited from my checking account.
The next day my wife changed her mind, and I requested on the Stylwe website to have the ordered cancelled and the money refunded. The responded to my request within 24 hours, advised me they would cancel my order and refund my money within three business days.
I received a refund confirmation within 2 days, with the money being refunded to my account the next morning.
It seemed a little scary at first to use the website but in the end they took care of me well.
I recently purchased a few dresses from Stylewe and was so impressed! They fit true to size and are made of outstanding quality fabric and design. I saved hundreds of dollars. In addition, the delivery was super fast. This is my new go to spot!
Whenever I shop at stylewe.com I always find something cute to gift to myself or a friend. I am so addicted, there is something to order every time, get online
Stylewe has Great shirts and sweaters. Cool pants and accessories. Just got one for myself and it look amazing and so so affordable.
I ordered a dress weeks ago, and it was delivered on time, so I thought I would order again. Well this time, I received an email telling me that it was backordered, then 2 days later another email telling me they no longer carry the dress, (however, they didn't tell me which dress). So now I am really confused. If they have the dress or dresses, I would just like a tracking number, or a refund. Its sad because I loved my first dress.
Dear customer,
Thanks for your feedback. Pls tell us your order number so that we can check and handle your order in a timely manner. Pls make neutral and impartial reviews via your order experience, since what you posted is a lead for most of the customers.
Please contact us at services@stylewe.com if you have any further questions.
Regards,
Lanny
I ordered my dress on Monday with express delivery for which I paid more money. I send two emails to stylewe because I do not have tracking number and I need to know where is my dress. I need my dress for tomorrow.
Please answer
Dear Panche,
Upon checking, your order was delivered. http://www.dhl.com/content/g0/en/express/tracking.html?AWB=8990493142&brand=DHL
Summary
Waybill: 8990493142
Delivered - Signed for by
Get Proof of Delivery
Thursday, January 28,2016 at 13:23
Origin Service Area:
GUANGZHOU - GUANGZHOU - CHINA, PEOPLES REPUBLIC
Destination Service Area:
Our normal delivery time is 2-5 business days of preparing the orders and 7-10 business days of shipping (2 to 3 for express shipping).
Thanks for all your patience.,
Actually I ordered an Asymmetric Paneled Cotton-blend Midi Dress for my beautiful wife. I got my product well condition and it was perfect packet which come from Stylewe. I'll come here for more!
So much stress! I wouldn't buy from this website if I knew that they send wrong size! They ask you to use USPS for shipping. I paid $ 40 for shipping and immediately e-mailed them the proof of return. A week has passed and only after I left reviews online, they JUST REFUNDED ME A SMALL AMOUNT OF WHAT THEY OWE ME!
Horrible service! Dishonest!
Dear Paris,
Sorry that you are not happy with our service.
Some of our items run one size smaller, so it will be better to choose bigger size. Every time when you click the size "S, M, L"etc,it will show the corresponding detailed measurements for the specific size. Then you can check. You need to refer to the item Product Details to see the exact measurements first and choose the corresponding size (S, M, L, etc). The size guide is just a reference for all the items, which is not as accurate as the info of product details.
Upon checking, 3 transactions were refunded to you already. Pls check your account.
6W1022638N152832L -157.85 instant Refunded 2016-01-21 12:27:22 View
2NN36375DN901132U -67.77 instant Refunded 2016-01-28 14:50:13 View
11239116JB206131S -67.77 instant Refunded 2016-01-28 14:50:40 View
I've made a lot of quality finds on stylewe without breaking the bank. Great site. Their selection of dresses work, party, casual is great.
I'm addicted to this stylewe. Every time I go through it I find something I love at a fraction of what I would pay elsewhere.
Answer: Their styles are beautiful and quality seems excellent. It was the sizing we had trouble with. They have a size chart with measurements, but the item I ordered was several inches smaller than the measurements given in the size chart. Also, when I wrote (twice) them regarding return of the item, I never received a response. After several weeks, I had to turn it over to PayPal to return the item and received be a refund. I've been afraid to order from them some nice. Also, the item took 3 weeks from date of f order to arrive.
Answer: The initial package arrived in about 3 weeks but was the wrong size, much smaller than described. It was very difficult to get a reply from them about the exchange. I had to file several official complaints in a few sites before I heard back from them, and then I waited a long time to get the cost in a larger size. I do not recommend this company and will not order from them again. I also believe than many of the reviews posted here are fake ones set up by the company. Read them carefully and you'll see what I mean.
Answer: My two pieces were crazy, too long, too small in shoulder And bust, And sleeves were way too tight- Better stay away- not worth the hazel. The garmets are nothing like the images!
Answer: I won't use them ever. I ordered a medium 8-10, I usually wear a 4-6 or junior 5/7 the dress was so small it would've fit a 10 year old girl. Then there was no way to contact them. My order didn't show on my account etc. total nightmare until I put a bad review on SiteJabber then I heard from them I sent it back and got a refund. Beware.
Answer: Unless you are built like a 10 year old girl - methinks you will be frustrated.
Answer: I ordered 3 items. I'm normally an 8 M so ordered L. 2 items fit great 1 was too small. I ordered an XL & it still didn't fit. They will exchange or refund but could make it a lot more obvious how to return but otherwise I'm very happy with my purchases. I believe the different designers have different sizes. I believe this site is more like a mall with different shops, not one store. People shouldnt get so angry about not using American sizes. American sizing is larger than any where in the world. Even in American sewing patterns I'm a 14 that gives you an idea of how off American clothes are
Answer: Sizes are way off. Trust me: this is not the way to shop.
Answer: They produce some good dresses; some have defects. Terrible customer service. No phone. Won't tell where to return clothing. Won't pay. No action on exchanges. Losing so much repeat business they will be out of business. PATHETIC "Customer Service." They don't help people; they put them off!
Answer: I have give up on STYLEWE they are pull of it. You can only fool me once. I believe that 95% of the people that buy from stylewe are very dissatisfied and the other 5% are lies just to pull you in just like someone fishing. Mr Larry. S the representative for stylewe (liar). It is up to you you make the choice its your money Spend it wisely, use your head. These people are out of the country over seas. I hope this helps Ms. Katharine. E and anyone else, look BUT don't touch. :)
Answer: Answer to question from Andrea. Andrea, please stay away from Stylewe. The company is a scam. I bought two dresses and I was only reimbursed because I paid through Paypal and Paypal got me my refunds. The merchandise is horrible, at least what I received. Stay away. Do not waste your money with this company.
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope that every one of our customers will find their own unique and exclusive designer fashions at StyleWe.
We believe the fashion trend should not be controlled by the few, but rather be guided by the collective actions of every designer and fashion consumer. At StyleWe, our goal is to empower designers so that they no longer feel hidden behind the brand, but are able to proactively communicate directly with their customers throughout the entire fashion life cycle.
We believe fashion should be personal and diversified. Fashion designers should not cater exclusively to the rich and famous. We have dedicated ourselves to enabling talented fashion designers to build their own brands and achieve their dream. Together with our designers, we will deliver high quality designer fashions to everyone.
Dear Customer,
Actually, most of our customers are satisfied with our product details, but we will do out best to make our items better and better.
As for the size, the measurement is provided by designer and should be accurate, if you do feel one particular item's measurement is incorrect, you are welcome to tell us that.
Sorry, according to our return policy, customers have to pay for return shipping fees.
We ask you for a return proof is just for a fast refund, by the way, as I checked, your return package has not yet scanned in, you can just tell us a return tracking number we'd love to issue you a fast refund then.