StyleWe Reviews Summary
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The pictures are Totally deceiving, the style, the quality the price the tardiness in delivery and the no return and refund policy. Another Chinese con company.
Very gorgeous customer service excellent efficient and very very affordable
Great shopping experience
Appreciate the coupons and savings
I been trying too add my swbc25 discount but having problems.taking my valuable
The experience was a very good one overall I have been pleased and very excited about the products that I have received. Thanks
It took a little longer than I thought to get this dress. When it finally arrived I was excited. But upon opening it up and trying it on I was disappointed. The picture on line appears to be longer and more flowing. Side pockets would have been a plus. All in all I can make this work.
IF I COULD GIVE A ZERO i would. I ordered a dress for my daughters wedding. Didn't get it because it was out of stock which they fail to commincate. Their response was for me to wait a month and receive a 10 % discount. I had to contact them twice to even be told this. So if you don't care when you get your order please order away but don't expect it within their advertised 10 to 15 days. IThey will keep you waiting and waiting. Never giving you an expected date just a robot response of. " please wait for your item to be shipped.
Dear Customer,
Thank you for reaching out to us regarding your order. We apologize for any inconvenience caused. Unfortunately, delay / out of stock are common occurrences, especially during peak sale periods when demand is high.
We understand how frustrating it can be to wait for an item that is out of stock. Please know that we take all feedback seriously and are constantly working to improve our order fulfillment process, including inventory management, to ensure that we can deliver the best possible service to our customers.
If you have any further questions or concerns regarding your order, please do not hesitate to contact us directly at services@stylewe.com, and our customer service team will be happy to assist you.
Best regard,
Mandy
STYLEWE
Free shipping would have been nice. Especially for new customers. The cost of shipping ruins the experience on this platform. That is really all I have to say. Thank you.
Horrible experience … I was pissed off I had to keep calling … shipping was very slow
Dear Customer,
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
We apologize for any inconvenience caused by waiting for the order. Actually, the order was shipped to you in time. Please check our shipping policy via https://www.stylewe.com/information/shipping-delivery. Anyway. We understand how important it is for our customers to receive their orders in a timely manner, and we are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.
We regret to inform you that we do not currently offer telephone support. But we would like to inform you that you may reach out to us either through live chat or email. Both methods of contact are valid and provide efficient communication channels for our customers.
Please do not hesitate to contact us services@stylewe.com or chat. Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
Best regard,
Mandy
STYLEWE
Good! 5 Star... I have had a good experience with StyleWe all the times that I placed a order..
Luego de recibir el producto no me gusto para nada la calidad del mismo, la dela no es como se ve en la foto, es un tela brillosa y parece más bien tela de cortina, tampoco se ve muy blanca que digamos. Definitivamente, no me pondría.
I don't like your clothes, they are not like the pictures, some may be a little like the pictures, but the
Fabrics are not as described. I am not very happy with this site.
Dear Customer,
We are sorry to hear that your recent purchase from our website did not meet your expectations.
Please note that we take these issues seriously, and we are committed to providing our customers with products that meet their expectations in terms of quality and materials. We will investigate further to ensure that these issues are addressed, and appropriate measures are taken to improve our product offerings.
For the items you returned. Refund has been issued. You may double check the refund on your original payment method.
If you need additional assistance, please feel free to contact us by email at services@stylewe.com
Best regard,
Mandy
STYLEWE
Very Easy and Simple to Use, thank you.
It was good thank you. It arrived but no one was in so I had to go and collect it
I wear a small, size 6-8. The small size I received was too small…the process to return was too complicated so I kept my item and gave to a friend, then ordered a medium..
Purchased three items that were too big and the quality was poor. Called about refund and was told that I could get 40% cash refund or 45% wallet credit. This is stealing customer's money because there is nothing said to that effect on their website. I will never buy from them again.
Dear Customer,
We apologize for any inconvenience caused by the poor quality of the item you received, as well as the sizing issue. We understand that this has been a disappointing experience for you.
We will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
Don't worry, if the product meets the conditions of our return policy, then it is eligible for return. Before that, for goodwill, we would offer some solutions to satisfy our customers. Sorry that you're not satisfied with that. If you do not want to accept the offer we proposed. You may let us know then we will send further information about return.
Please feel free to contact us by email at services@stylewe.com. We will do everything we can to process your return promptly and keep you updated on its status.
Best regard,
Mandy
STYLEWE
Very nice experience, product looks very nice. Just take to long to receive package.
It was easy! A few things didn't fit! I like all the items. The colors were vibrant!
I bought the dress for my daughter for a 70's themed ball, but sadly the fabric is strange and it looks like a paper bag on. I do Love your styles, would like more plus size!
Easy to shop online, I was really hoping the sides would be on point, which it is, my cloths fit perfectly, I love the prices and the free gifts, the timing on receiving the items took about three weeks, can't wait to be able to order again.
Awesome clothes for the summer, read carefully I got the wrong size based on the measurements and took it to the tailor to helm my outfits to my size in person. Still loving them.
Although I've spent $1,000 USD on your site, Stylewe screwed me over a $16 blouse that I swore to them I never received and they were showing "Complete!" Has anyone seen such stupid business dealing and customer service. After 3 complaint tickets and 2 chats - I got "ZERO" responses and attention to my problem.
Dear customer,
We apologize for any inconvenience you may have experienced regarding the issue with your missing blouse and the lack of response from our customer service team.
We value all customer feedback and strive to provide timely and effective support to resolve any issues that may arise. Regarding your missing blouse, we have contacted the shipping carrier to investigate the matter further and take appropriate action to rectify the situation.
We received your email and we have responded to that email providing you with a satisfactory resolution (on May 28th and June 9th). We'd appreciate it if you could reply to us at your earliest convenience. We suggest that you check your spam folder if you have not found our email reply.
When a package is not received for a long time, we welcome you to contact us as soon as possible so that we can confirm the specific situation with the shipping carrier. We will also take responsibility for any packages that are not delivered successfully. Please do not worry.
If you have any other suggestions or concerns, please feel free to contact us at services@stylewe.com. We appreciate your support and hope to provide you with more satisfactory services.
Best regards,
Jules
STYLEWE
So far, I've loved 90% of previous orders
From the business
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope that every one of our customers will find their own unique and exclusive designer fashions at StyleWe.
We believe the fashion trend should not be controlled by the few, but rather be guided by the collective actions of every designer and fashion consumer. At StyleWe, our goal is to empower designers so that they no longer feel hidden behind the brand, but are able to proactively communicate directly with their customers throughout the entire fashion life cycle.
We believe fashion should be personal and diversified. Fashion designers should not cater exclusively to the rich and famous. We have dedicated ourselves to enabling talented fashion designers to build their own brands and achieve their dream. Together with our designers, we will deliver high quality designer fashions to everyone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We are sorry to hear that you have had a disappointing experience with products ordered from us. However, we would like to clarify that our company has a clear return and refund policy in place, and we strive to provide high-quality products at a reasonable price.
As we do not have your order number, it is difficult for us to investigate any specific issues with your order. We recommend that you contact the customer service team if you have concerns about the quality of the products you received or the refund for your return request. We will do our best to address your concerns and provide a satisfactory solution. We will continue to improve the quality of our products and the shipping policy to meet the needs of users.
Again, we apologize for any disappointment you may have experienced, and we would appreciate the opportunity to better understand your specific situation and work toward a resolution. Please do not hesitate to contact us at services@stylewe.com if you have any further questions or concerns.
Best regards,
Jules
STYLEWE